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Use Cases and Deployment Scope
We use the software to manage pending project tasks and make sure all the tasks are completed within the designated timeline. It helps in prioritizing tasks on the basis of importance to the project which in turn makes sure that the project runs smoothly & is completed with plenty of time to spare for testing & implementation.
Pros
- Brilliant ticket management
- Quick analysis to prioritize tickets based on project's infrastructure
- Ability to search for tickets based on keywords
Cons
- UI can be more intuitive
- Lacks the ability to tag tickets with custom tags
- Post closing the tickets summary can be in a cleaner format
Most Important Features
- Ticket Tagging
- Post Ticket Closure Report
- Ticket Prioritization
Return on Investment
- Ticket closure rate has gone up by almost 7% using this software
- Time taken to close the ticket has increased by 12%
- Project completion within timeline has gone up by 2%




