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FranConnect

FranConnect

Overview

What is FranConnect?

FranConnect is a franchise management software platform offered by FranConnect LLC. According to the vendor, the platform aims to streamline and optimize operations for franchisors, enhance franchisee engagement, improve unit performance, and drive franchise growth. FranConnect is designed to cater...

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Recent Reviews

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FranConnect is a versatile software that has proven to be a valuable tool for managing various aspects of franchise development and …
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Pricing

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Basic

$24.99

Cloud
per month

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Details

What is FranConnect?

FranConnect is a franchise management software platform offered by FranConnect LLC. According to the vendor, the platform aims to streamline and optimize operations for franchisors, enhance franchisee engagement, improve unit performance, and drive franchise growth. FranConnect is designed to cater to both emerging brands and larger, established franchise brands. The software is targeted towards professionals and industries involved in franchise management, franchise development, operations management, marketing and sales, and business consulting.

Key Features

Franchise Sales: According to the vendor, FranConnect helps in nurturing leads, qualifying and prioritizing sales leads, tracking engaged candidates, and streamlining electronic distribution of the Franchise Disclosure Document (FDD).

Franchise Opener: The vendor claims that FranConnect automates the franchisee onboarding process, reduces time to open new units, and lowers build-out costs.

Sales Accelerator: FranConnect is said to boost sales effectiveness with artificial intelligence, improve lead conversion rates, automate email and text message campaigns, and trigger workflow-based actions based on candidate responses.

FranConnect Sales: According to the vendor, FranConnect aids in growing the franchise sales pipeline faster, automating the sales cycle, tracking franchise development performance metrics, and monitoring progress of prospects in the sales pipeline.

Royalty Manager: FranConnect is designed to assist in managing franchise agreement financial terms, calculating accurate royalty fees, generating automated royalty invoices, and streamlining royalty collection and payment.

FranConnect Info Manager: The vendor claims that FranConnect allows tracking franchise unit information in one place, managing compliance and legal risk, centralizing and tracking franchisee communications, and managing multi-unit relationships and ownership structures.

FranConnect Command Center: According to the vendor, FranConnect provides a unified management console, breaks down silos between business systems, monitors franchise development and marketing ROI, and identifies and addresses issues in the sales pipeline.

FranConnect Training: FranConnect is said to empower franchisees with a learning management system, facilitate onboarding and training of franchisees and employees, deliver web-based training with video and SCORM-compliant content, and track performance and award certifications.

World Manager: According to the vendor, FranConnect aims to improve front-line employee performance with mobile learning apps, enhance training and engagement for franchisees and employees, provide a convenient desktop and mobile app for learning, and create a searchable FAQ knowledge base for common questions.

The Hub: FranConnect is designed to engage franchisees with a central communications hub, promote collaboration and support among franchisees, centrally manage and share critical content and operations manuals, and create a social network for franchisees to share ideas and best practices.

FranConnect Features

  • Supported: Activity Dashboard
  • Supported: Alerts/Notifications
  • Supported: Calendar/Reminder System
  • Supported: Contact Database
  • Supported: Contact Management
  • Supported: Customizable Fields
  • Supported: Data Import/Export
  • Supported: Document Storage
  • Supported: Email Management
  • Supported: Email Marketing
  • Supported: Forecasting
  • Supported: Interaction Tracking
  • Supported: Lead Capture
  • Supported: Lead Generation
  • Supported: Lead Management
  • Supported: Lead Qualification
  • Supported: Marketing Automation
  • Supported: Mobile Access
  • Supported: Pipeline Management
  • Supported: Referral Tracking
  • Supported: Reporting/Analytics
  • Supported: Sales Pipeline Management
  • Supported: Segmentation
  • Supported: Social Media Integration
  • Supported: Task Management
  • Supported: Workflow Management
  • Supported: Automatic Re-ordering
  • Supported: Commission Management
  • Supported: Construction Tracker
  • Supported: Franchise Intranet
  • Supported: Job Scheduling
  • Supported: Online Store
  • Supported: Website Management
  • Supported: CRM
  • Supported: Campaign Management
  • Supported: Lead Distribution
  • Supported: Lead Nurturing
  • Supported: Lead Segmentation
  • Supported: Sales Reports
  • Supported: Source Tracking
  • Supported: Appointment Scheduling
  • Supported: Call Logging
  • Supported: Commenting/Notes
  • Supported: Customizable Reports
  • Supported: Document Management
  • Supported: Email Templates
  • Supported: Lead Scoring
  • Supported: Search/Filter
  • Supported: Third Party Integrations

FranConnect Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWeb-Based, Android, iPhone, iPad
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Comparisons

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Reviews

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

FranConnect is a versatile software that has proven to be a valuable tool for managing various aspects of franchise development and operations. Users find it particularly useful for streamlining the franchise sales development process, effectively managing leads, and enhancing communication with both leads and the franchise community. The software's lead pipeline management capabilities have received compliments, as it allows users to engage leads through various email communications. FranConnect's commitment to customer satisfaction is evident in its regular upgrades and provision of useful resources such as webinars and communications to help customers stay informed about new software capabilities.

With FranConnect, users can easily organize sales data, track leads, onboard new franchisees, and manage royalties from existing franchisees. The accessibility of training files at any time has been a helpful benefit for users. While some users have reported challenges with customer service responsiveness at times, many appreciate the responsiveness and hands-on approach of the staff and ownership. Despite some users finding the pricing to be on the higher side for what they get, FranConnect remains recommended for medium-sized franchise development organizations looking for a comprehensive solution that supports communication, information sharing, franchise onboarding, and retail client support.

User-Friendly Interface: Many users have praised FranConnect for its user-friendly interface, finding it straightforward and easy to navigate. The software's visually appealing graphics and well-organized layout make it visually appealing and intuitive to use.

Comprehensive Franchise Management: Several reviewers have mentioned that FranConnect is a comprehensive solution for various franchising needs. With its variety of modules catering to different aspects of franchise management, such as franchise development, financials, and information management, the software provides all necessary information in one precise and organized location.

Responsive Customer Support: Numerous users have commended the customer service provided by FranConnect. The support team is highly responsive and proactive, offering quick training assistance when users need help finding specific functions or features. Users appreciate the exceptional customer service provided by the Help Desk team, who go above and beyond to assist users and improve their experience with the software.

Poor User Interface and User Experience: Several users have expressed dissatisfaction with FranConnect's user interface and user experience, stating that it is not intuitive and needs improvement. They feel that navigating the software is challenging and that the overall design could be more user-friendly.

Performance Issues: Some users have experienced performance issues with FranConnect, including frequent timeouts, bugs, and lag. These technical problems hinder their workflow and make it difficult to complete tasks efficiently.

Expensive Pricing: Many reviewers find FranConnect to be expensive, especially when considering the modules needed for their specific requirements. Some users mention finding other software options that they preferred for certain functionalities at a better price point.

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