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Freshdesk

Score8.5 out of 10

657 Reviews and Ratings

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Freshdesk FAQs

Answers to the most common questions about Freshdesk, synthesized from verified reviewer feedback.

Help Desk Software for Media and Publishing Companies

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Based on TrustRadius reviews, Freshdesk is utilized as a help desk solution for user support. Reviewers mention using it for ticketing and as a primary platform for managing email inquiries. The software also provides capabilities for tracking support agent productivity and monitoring service level agreements (SLAs). One reviewer shared that their company adopted Freshdesk as its first formal help desk platform.

Prompt Questions

  • what help desk platforms handle high ticket volume for media and publishing companies supporting subscribers and advertisers