What is Freshdesk?
Freshdesk (a product of Freshworks Inc.) is a customer service solution with enterprise capability. Freshdesk unifies channels, conversations, AI capabilities, customer insights, and advanced ticketing into the Freshdesk Command Center so agents are ready to resolve. With Freddy, People-first AI, customer service teams can take AI agents live in minutes to fully resolve complex and simple queries, get response and resolution assistance from AI copilot, and stay ahead with AI insights.
Freshdesk also comes with advanced workflows, automations, and self-service so users can set up and scale customer service on any channel–whether for a support team of 10 or 500.
Freshdesk also comes with advanced workflows, automations, and self-service so users can set up and scale customer service on any channel–whether for a support team of 10 or 500.
Categories & Use Cases
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Technical Details
| Deployment Types | SaaS |
|---|---|
| Mobile Application | Apple iOS, Android |
| Supported Countries | Worldwide |
| Supported Languages | Arabic, Bulgarian, Catalan, Czech, Danish, German, Greek, English, Estonian, Finnish, French, Hebrew, Croatian, Hungarian, Indonesian, Italian, Japanese, Korean, Latvian, Lithuanian, Malay, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Serbian, Swedish, Thai, Turkish, Ukrainian, Vietnamese, Chinese (Simplified) |
FAQs
How much does Freshdesk cost?
Freshdesk starts at $18.
What are Freshdesk's top competitors?
Zendesk Suite, Zoho Desk, and Kayako are common alternatives for Freshdesk.
What is Freshdesk's best feature?
Reviewers rate Organize and prioritize service tickets, Ticket creation and submission, and IVR highest, with a score of 9.2.