FreshdeskPricing

Freshdesk is cheaper. Zendesk would also allow customers to close tickets on their own and it

itself is great. The only negative I have about the product is that it is expensive to contractors a daily pass because of how it works. … bill directly in the system which is great. This feature is an add-on that cost, but it is worth it for the ease. … purchase daily passes becau…

medium or larger teams. With a very small team, I don't see it adding much value, unless it's a small team handling a lot of volume.

I have no opinion on buzzwords like "time to productivity" and "time to value".

the price is totally fine all ORG needs are available but there is in some how some

I think Freshdesk is better for smaller companies looking for a low cost value product. It isn't as nice as some of it's competitors at the high end

comes to Day Passes, which is less in price to implement with Just in Time Access. … It has very competitive pricing with functionalities available in the … Freshdesk is a cost-effective and seamless GUI-based interface with all along functionalities

Freshdesk is much more cost effective than competitors.

Limited indepth customisation Quite expensive to add customer feedback form

For the price point, FreshDesk is a great starter solution for service desk management

They tried to offer us a better price

Faster resolution times Cost to serve Accelerated time value

business analysis by their customer success team aims to see you get the most value out of your implementation … however having inherited it I would choose it again, it's feature rich and cost effective with great support.

it feels very unresponsive at times. Integrations could be improved Cost to value ratio can be a bit off due to the way features are paywalled.

Freshdesk has revised the Cost for their plans which is higher 2X higher for SMB Effective Delivering value to the customer as per Business SLA … vs Freshdesk is similar but FD is better than zendesk. - SF vs Freshdesk cost is almost ok but got better contacts in FD to begin with. - Siebel vs Freshdesk … Freshdesk UI challenge are…

One price for all services, as opposed to paying for three separate support channels

has to be mentioned though, that the products mentioned were used in their charge free plans, while Freshdesk is a paid product.

not know of a better product at the market that works so good for that pricing. When integrations with internal databases are necessary, it might not … your needs. Of course there are always some features that are in the higher price plan. It is not possible to select only…

workflow which is why we've opted to use it for a client. There was also less cost to using it compared to using Zendesk where we would've paid more.

& the overall cost associated with it. So far, we have looked at Zoho,which currently provides similar services for a lower price. … at times and performance is clunky. The license system can get really expensive for several users and a nightmare for smaller companies…

small businesses and non-profits. It could use some improvement in the pricing per agent and the features allowed within the growth plan. Overall, I am … pleased with the ease of use and performance. I am not sure if it would be cost effective at the enterprise level without…

It provides good customer support to the users. The pricing policy is reasonable. Automations are easy to use. I like the load balance

Pricing Tiers Are a little Confusing