Freshdesk has 4 pricing edition(s), from $0 to $79. A free trial of Freshdesk is also available. Look at different pricing editions below and read more information about the product here to see which one is right for you.
Free$0Cloud Up to 2 agents | Growth$15Cloud per month (billed annually) per agent | Pro$49Cloud per month (billed annually) per agent | Enterprise$79Cloud per month (billed annually) per agent |
For the latest information on pricing, visit https://www.freshworks.com/freshdesk/pricing/?tactic_id=5620651&utm_source=trustradius&utm_medium=pricing_fold&utm_campaign=freshdesk
| Feature | Free Version | Paid Version |
|---|---|---|
| Phone | Available | Available |
| Live Chat | Available | Available |
| Available | Available | |
| Forum/Community | Available | Available |
| FAQ/Knowledgebase | Available | Available |
| Social Media | Available | Available |
| Video Tutorials / Webinar | Available | Available |
Easy to manage the open tickets Data rich reports Negative: very expensive current cost
itself is great. The only negative I have about the product is that it is expensive to contractors a daily pass because of how it works. They do contact you … bill directly in the system which is great. This feature is an add-on that cost, but it is worth it for the ease. … purchase daily passes because of the cost. Addi…
Zendesk. The pricing changed and the functionality became more complicated. … We don't have many problems with Freshdesk. The cost of premium support isn't warranted.
have renewed Freshdesk because the cost of switching would've been too great in terms of price, time, and sunk cost (our Freshdesk customizations would … company originally selected Freshdesk due to price, but as we grew, we found it lacking compared to its more expensive counterparts. I briefly compared Zendesk … The…
It provides good customer support to the users. The pricing policy is reasonable. Automations are easy to use. I like the load balance
N0 - Reason, cant afford it
We are satisfied with the pricing model.
We’re a small firm so cost and cloud hosting were two very important factors.
its ok but one feature doesnt work: the add time or charge time
live agents, cutting down the overall support cost. Freshdesk’s SaaS-based model offers flexible pricing, allowing companies to scale support operations … The total cost is reduced due to routine queries being addressed efficiently. The…
Cost & Support from Freshdesk
Chat Bot and Fresh Chat Services has greater potential to explode, but the pricing model tagged to chat bot sessions .are illogical as it limits the ability … No. Infact it was a disappointing experience. On one hand there is a heavy cost associated with using the bot, on…
It makes day-to-day work more accessible and trackable. The cost should be lower, as many other players offer a reasonable amount.
There are many useful features that help to reduce cost and time, but there is still room for improvement.
Freshdesk was ultimately a more cost efficient option for our business than Zendesk. It also offered a wider suite
has to be mentioned though, that the products mentioned were used in their charge free plans, while Freshdesk is a paid product.
support service but it doesn't have as much extensibility. It works out more cost effective to use Jira Service management as customer and service management
convenient for us. Easily customisable. Freshdesk beats it's competitors in pricing and features. Freshdesk has helped us gather information to make insightful
It's great as an affordable ticketing system that is easy to adopt and use. … Freshdesk is considerably more affordable and simpler to use. KACE took a degree to build out ticket formats how
us in increasing overall brand reputation by faster resolution time. It is cost-effective, but only if you can use automation well. It can help remove the … Zendesk has fewer features but is cost-effective. Zoho CRM is competitive with Freshdesk.
organization and is being explored for other products that can bring in value to the business To the most I could comment that the over all performance
Value for Money and Ease of Use put it ahead of the competing products when making
support to customers is the area where it simply rocks and delivers great value overall.
Well suited : Small to medium business or organizations, this will be cost effective and scalable customer support solution. Freshdesk really easy to … system Effective ticket management Enhanced customer experience Scalability Cost effective Integration with other
