Freshdesk Pricing

“The pricing we had taken is on yearly basis but the subscription and billing frequency that we have is on monthly basis. … Our current subscription plan is the most cost-effective for us.”

“We have used premium plan but our business requirement didn't need much more features for which we easily switched to free plan and we are saving our cost. … Reduced our cost on support portal with free plan With multiple agent addition we could resolve our tickets easily Social media integration gave us next level support services Customer...”

“Not only that, but the lowest tier on offer is about $5 per month which doesn't even offer the same perks as Freshdesk offered at the Free level. … They didn't have the pricing tier that worked for us at the time for what we were looking to spend.”

“The First ROI: Ticket support - It supports all IT departments register their job and send it to the manager The second ROI: License management - Support is quick for audit from Group and Financial. … License Management: Fresh Service is still developing its application on SAAS, it should have more detail to make a license report Services catalog: it is not full and easy support for admin Contract...”

“Free trial for any business to get going and try it out Web interface is clean, fast, and easy to use Pricing is fair and affordable + scales nicely Ecosystem of additional Freshworks products is... … Freshdesk is an affordable solution that allows us to seamlessly manage customer support with minimal resources Though the per agent pricing can be prohibitive at an early stage, we have been lucky...”

“Had the acquisition not occurred, we would have renewed Freshdesk because the cost of switching would've been too great in terms of price, time, and sunk cost (our Freshdesk customizations would not... … For example, further nesting of solution article folders actually requires an even higher (more expensive) plan.”

“I was very impressed with the level of service provided as part of the license fee, although, in hindsight, this may have been related to the subscription level we were paying for, and someone using... … Read-only users are only included in Zendesk Suite, which includes more functionality that we needed (and was expensive as a result) and so was ruled out Custom reporting functionality also required...”

“Freshdesk is less expensive than its competitors - orders of magnitude less expensive than Salesforce, and has about 80% of the functionality.”

“We felt that Freshdesk offered better value in terms of pricing and offered a matching feature set.”

“Yes, the Freshdesk team understood the business requirements and accordingly suggest the tier, moreover gave us 3 months charge free to adaptbto premium package. … price, delivery, quality, payment terms, and service agreements.”

“Freshdesk is best suited for ticket management.
2. Its very costly but still worth the price.
3. It has many features with multiple support channels including live chat, email, phone and social media.
4. Multiple Teams can collaborate very easily and have view of the issues raised.
5. Ease of use & continous updates.”