Freshdesk Pricing

Freshdesk has revised the Cost for their plans which is higher 2X higher for SMB Effective Delivering value to the customer as per Business SLA … vs Freshdesk is similar but FD is better than zendesk. - SF vs Freshdesk cost is almost ok but got better contacts in FD to begin with. - Siebel vs Freshdesk … Freshdesk UI challenge are…

especially for teams already deep into the Zoho ecosystem or those looking for a cost-effective alternative.

It is cheaper than other ATS Manage tickets so that we can have fewer resources as certain

compare to other service providers like salesforce and others Freshdesk is cheaper Its save Agent time in indetifying issue easly Since it has automation in

Better management of all the tickets in the cost expected data is given to check the stats For AI agents I think it is not

requirements and accordingly suggest the tier, moreover gave us 3 months charge free to adaptbto premium package … system, when shared, Freshdesk understood and added the feature without any charges, hence making our service customized … price, delivery, quality, payment…

have renewed Freshdesk because the cost of switching would've been too great in terms of price, time, and sunk cost (our Freshdesk customizations would … company originally selected Freshdesk due to price, but as we grew, we found it lacking compared to its more expensive counterparts. I briefly compared Zendesk … The…

I use Freshdesk over other similar products I've tested because the price difference and ease of use for the end user seem to me to be the most suitable

all the use cases we have. The ticketing tool is as best as what we can afford and look for the technology and solution. Majorly this has helped to track … Positive impact - Definitely the cost part have benefited Productive agent were identified Improve in our response

We felt that Freshdesk offered better value in terms of pricing and offered a matching feature set. It was also highly recommended

Reduced Total Cost Improved Customer Satisfaction (CSAT) Customization Constraints … a complete, seamless customer service experience. Each tool brings real value, and we’re happy with all of them.

its better in terms of pricing for sure as others are completely to high costly.

solution to meet our needs at a lower cost than the other products that we evaluated. Freshdesk offers a lower cost of entry, while allowing you room to

a good options as opposed to something like zendesk which may be more expensive - however it does feel like you get what you pay for. It's not a bad option

and understand. The biggest strengths if Freshdesk as it's usability, Affordability and the vast number of features it provides for its clients. It has … is easy to understand and has best reachability to customers. It is highly cost effective compared to others competitors.…

but makes up for it in value. Yes, that means you may have to use two tools to do the job of one complete suite, but for the price and the functionality … Creating more functionality at lower price points Carving out programs for non-profits Login is always duplicated 8 … Still, it wo…

Reduced total cost to support customers Enabled SLA compliancy, securing CSAT and reducing churn … platforms - to work strategically and proactively with creating even more value for them. The support need was channeled to Freshdesk, enabling customers

Easy to manage the open tickets Data rich reports Negative: very expensive current cost

itself is great. The only negative I have about the product is that it is expensive to contractors a daily pass because of how it works. They do contact you … bill directly in the system which is great. This feature is an add-on that cost, but it is worth it for the ease. … purchase daily passes because of the cost. Addi…

Zendesk. The pricing changed and the functionality became more complicated. … We don't have many problems with Freshdesk. The cost of premium support isn't warranted.

It provides good customer support to the users. The pricing policy is reasonable. Automations are easy to use. I like the load balance

N0 - Reason, cant afford it

We are satisfied with the pricing model.

We’re a small firm so cost and cloud hosting were two very important factors.

its ok but one feature doesnt work: the add time or charge time