What is Gainsight CS?
Gainsight Customer Success (CS) is presented as a growth engine for modern post-sale teams. Built for CROs, CS leaders, and operations pros, it provides visibility into customer health, expansion potential, and revenue risk. With automation, AI, and health scoring, Gainsight helps scale outcomes without scaling headcount. With its playbooks and success plans to CSQL tracking and journey orchestration, Gainsight CS helps teams to take the right action at the right time, every time. Access to Gainsight’s platform includes access to the company's thought leadership and the Pulse community.
To see how companies like Okta, SAP Concur, and Box currently use Gainsight, visit www.gainsight.com.
To see how companies like Okta, SAP Concur, and Box currently use Gainsight, visit www.gainsight.com.
Categories & Use Cases
Screenshots
the Journey Orchestrator, used to build personalized, scalable customer journeys with lifecycle-based emails, playbooks, and triggered workflows, so no customer slips through the cracks.
Technical Details
| Deployment Types | SaaS |
|---|---|
| Mobile Application | Apple iOS, Android |
| Security | Security Report on Whistic Security Network |
FAQs
What are Gainsight CS's top competitors?
Totango, Strikedeck (discontinued), and ChurnZero are common alternatives for Gainsight CS.
What is Gainsight CS's best feature?
Reviewers rate NPS surveys highest, with a score of 8.6.
Who uses Gainsight CS?
The most common users of Gainsight CS are from Mid-Size.