Genbook Reviews and Ratings

Rating: 10 out of 10

Score

10 out of 10

Community insights

TrustRadius Insights for Genbook are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Business Problems Solved

Genbook is widely used by businesses as an online booking system, allowing users to link their website to their available calendar of appointments. Users appreciate the built-in review feature and automatic confirmation emails and text notifications. The software is easy to set up with a simple layout, providing users with text and email reminders for appointments. This not only helps users manage their time effectively but also takes away the hassle of answering phones and scheduling appointments manually.

One of the standout features of Genbook is that it gives users total control of their business both online and offline. It is web-based, allowing for multiple users with restricted access to each specific account. This enables companies to easily schedule appointments online and on social media platforms, reducing the number of incoming calls for appointment booking.

In addition to being a virtual booking platform, Genbook also serves as in-house booking software and customer database. Users have been relying on Genbook for managing appointments for many years, freeing up their time to focus on serving their clients. Moreover, Genbook has shown receptiveness to user feedback and has made adjustments to its software over time to better meet the needs of businesses.

Reviews

8 Reviews

Oh how I miss Genbook!!

Rating: 10 out of 10

April 4, 2022

Use Cases and Deployment Scope

I used Genbook for my appointments (Spa) it was easy for my clients to use and easy to set up a simple layout, text, and email reminders. I loved having total control of my business on and offline. I didn't have a bunch of junk on it. I knew what my business was doing at all times

Pros

Text reminders
No double booking of appoints
Easy to use
Total control

Cons

It had all that I need to run my business
I really cant think of anything
It was well round for an online system

Likelihood to Recommend

I never had to reach out for any help with the system, there was really good information on how to use Genbook. Any time a new feature was out, the how-to video was right there with it. I hate that Genbook merged with Booksy, I've had nothing but issues with Booksy, There's no customer service at all, on any forms of communication if you need help with Booksy.

Charmin C. Cody

Owner/Aesthetician at Charmin The Wax Whisperer (1-10 employees)

Vetted Review

1 year of experience

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The Economical & Never Rude Admin Assistant

Rating: 10 out of 10

Incentivized

April 19, 2020

Use Cases and Deployment Scope

I use Genbook as my online booking system. Clients link through my website from a Book Now button to my available calendar of appointments. I love the built-in review feature and automatic confirmation emails and text notifications. This is a very robust app for the investment!

Pros

Review feature
Confirmation emails to clients
Flexibility with scheduling hours for staff

Cons

Integration with MailChimp for importing client data directly instead of exporting through Excel.

Likelihood to Recommend

Great for solo-preneurs! Genbook is like an automated admin assistant! Great for seeing my entire weekly schedule laid out. I use the back end calendar instead of Google Calendar.

Rebecca Taylor Shaw, CCH

Founder in Corporate at Charleston Hypnosis Center (1-10 employees)

Vetted Review

7 years of experience

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Genbook is the BEST if you're searching for online scheduling software

Rating: 10 out of 10

Incentivized

April 13, 2020

Use Cases and Deployment Scope

I am a sole proprietor and I use Genbook within my practice to schedule all clients. Genbook manufactured time for me. It took away the hassle of answering phones and scheduling. Time management.

Pros

Manufactured time for my more essential job duties as owner
It requires a credit card for all scheduling. Takes away the whole ask awkwardness.
Sifts out the not so serious purveyors of massage and keeps those that are.
Provides gift certificate purchase in increments or whole amounts. Saves me time.

Cons

Incorporating Square payment
Incorporating a one general automatic message to all your clients, with emails or text
Marketing backdrops for emails to clients, to encourage rebooking

Likelihood to Recommend

Genbook is perfect for a sole proprietor or any size of business, all the way up to several employees or team members. I cannot think of any examples where Genbook would not work.

Jon Borges

Licensed Massage Practitioner at Intuitive Touch Massage By Jon, LLC (1-10 employees)

Vetted Review

15 years of experience

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Genbook Review: Medical Spa

Rating: 10 out of 10

Incentivized

April 9, 2020

Use Cases and Deployment Scope

The software is being used by my company. We use it for scheduling. Genbook has been very receptive to requests we have made regarding software adjustments over time. They have added some nice features over the last couple of years.

Pros

Scheduling
Appointment reminders
Updates via email

Cons

The end user’s (the customer's online booking view) is cumbersome and not very appealing in appearance.
Email to your book of business via Genbook is missing.

Likelihood to Recommend

Great for online booking. It would be great to be able to have more space for service descriptions. <span style="font-size: 15px;">It would be great to add photos in descriptions. It would be great to be able to attach files for individual customer services so the customer can print them off or read them online.</span>

Sheila Bowen

Owner in Corporate at Beautiful You Permanent Cosmetics (1-10 employees)

Vetted Review

4 years of experience

View profile

Amazing online scheduler

Rating: 10 out of 10

Incentivized

April 9, 2020

Use Cases and Deployment Scope

We use Genbook to schedule appointments online and on social media for my patients.

Pros

Online simple booking
Taking prepayment online
The syncing of the calendars is amazing
All the services are listed in the calendar and sync with my work calendar. It shows all the availability and also makes it look busy so they can see that we are a busy practice.

Cons

I wish there was a way to integrated with our current emr
I wish that it used the payment system we already use
I wish the setup for provider type was a better way of showing
i wish the reviews on genbook copied into google reviews

Likelihood to Recommend

Genbook is the best online scheduler program I have used, and it is easy to use.

Sizzly Auer

Owner and Provider in Professional Services at Childbirth Options, LLC (1-10 employees)

Vetted Review

10 years of experience

Love Genbook!

Rating: 10 out of 10

Incentivized

April 3, 2020

Use Cases and Deployment Scope

I've been using Genbook to manage appointments for my business for 10+ years. As a solo practitioner, Genbook frees up my day so that I can focus on serving clients rather than chasing the phone.

Pros

Reliable connectivity
Added features
Great value

Cons

None

Likelihood to Recommend

Genbook is perfect for managing appointments for a busy practice.

Verified User

Professional (1-10 employees)

Vetted Review

10 years of experience

The book of gen.

Rating: 10 out of 10

Incentivized

January 8, 2019

Use Cases and Deployment Scope

Currently, I use Genbook to Service the one remaining doctor I work for, who is a Naturopathic Provider.

In the past, I used Genbook to service an Alternative Healthcare facility with about ten employees, and we had about five on the platform at one time.

Not everyone in the organization chose to use Genbook, but that was for reasons such as payment to the doctor who owed the facility, and they already had a stand-alone booking system that they wanted to use.

We really liked that the product was web-based and the fact that you can have multiple users, but restrict access to each specific account.

Our practice enjoyed the virtual booking aspect- this really helped limit the number of incoming calls for booking appointments.

Pros

Schedule modification: any way you need to set up your schedule, Genbook allows for the best flexibility. You can customize it to your practice and then each individual practitioner.
Multiple users- this is really great because you can even pull reports on the entire practice or per each user.
Reminders- Appointment reminders.