Overall Satisfaction with Genbook
We use Genbook to schedule appointments online and on social media for my patients.
- Online simple booking
- Taking prepayment online
- The syncing of the calendars is amazing
- All the services are listed in the calendar and sync with my work calendar. It shows all the availability and also makes it look busy so they can see that we are a busy practice.
- I wish there was a way to integrated with our current emr
- I wish that it used the payment system we already use
- I wish the setup for provider type was a better way of showing
- i wish the reviews on genbook copied into google reviews
- Because of Genbook I have had the best bookings online
- The reviews sent to my patients are amazing.
Schedulicity sucks--it really doesn't have all the features Genbook has.
Do you think Genbook delivers good value for the price?
Yes
Are you happy with Genbook's feature set?
Yes
Did Genbook live up to sales and marketing promises?
No
Did implementation of Genbook go as expected?
Yes
Would you buy Genbook again?
Yes
Using Genbook
2 - provider
- online
- and prepayment
- review
- instagram
- facebook
- linkedin
- website
- We still use it so it will grow with the company.
Evaluating Genbook and Competitors
Yes - i was using Schedulicity when i started and moved to genbook.
- Price
- Product Features
- Product Usability
- Product Reputation
- Prior Experience with the Product
- Vendor Reputation
- Existing Relationship with the Vendor
- Positive Sales Experience with the Vendor
- Analyst Reports
- Third-party Reviews
Everything is amazing with Genbook.
Genbook Implementation
- Implemented in-house
Genbook Support
Pros | Cons |
---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
I messaged them about my credit card not working but it was our fault.
Using Genbook
Pros | Cons |
---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | None |
- online scheduling
- in house scheduling
- payment
- none
Yes - It's amazing that when on the road I can still schedule.