Amazing online scheduler
April 09, 2020

Amazing online scheduler

Sizzly Auer | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Genbook

We use Genbook to schedule appointments online and on social media for my patients.
  • Online simple booking
  • Taking prepayment online
  • The syncing of the calendars is amazing
  • All the services are listed in the calendar and sync with my work calendar. It shows all the availability and also makes it look busy so they can see that we are a busy practice.
  • I wish there was a way to integrated with our current emr
  • I wish that it used the payment system we already use
  • I wish the setup for provider type was a better way of showing
  • i wish the reviews on genbook copied into google reviews
  • Because of Genbook I have had the best bookings online
  • The reviews sent to my patients are amazing.
Schedulicity sucks--it really doesn't have all the features Genbook has.
It meets my expectation.

Do you think Genbook delivers good value for the price?

Yes

Are you happy with Genbook's feature set?

Yes

Did Genbook live up to sales and marketing promises?

No

Did implementation of Genbook go as expected?

Yes

Would you buy Genbook again?

Yes

Genbook is the best online scheduler program I have used, and it is easy to use.

Using Genbook

2 - provider
  • online
  • and prepayment
  • review
  • instagram
  • facebook
  • linkedin
  • website
  • We still use it so it will grow with the company.

Evaluating Genbook and Competitors

Yes - i was using Schedulicity when i started and moved to genbook.
  • Price
  • Product Features
  • Product Usability
  • Product Reputation
  • Prior Experience with the Product
  • Vendor Reputation
  • Existing Relationship with the Vendor
  • Positive Sales Experience with the Vendor
  • Analyst Reports
  • Third-party Reviews
Everything is amazing with Genbook.

Genbook Support

ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
I messaged them about my credit card not working but it was our fault.

Using Genbook

ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • online scheduling
  • in house scheduling
  • payment
Yes - It's amazing that when on the road I can still schedule.
Genbook is an amazing online platform and easy to use and work with on the go.