Genbook Review: Medical Spa
April 09, 2020

Genbook Review: Medical Spa

Sheila Bowen | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Genbook

The software is being used by my company. We use it for scheduling. Genbook has been very receptive to requests we have made regarding software adjustments over time. They have added some nice features over the last couple of years.

Pros

  • Scheduling
  • Appointment reminders
  • Updates via email

Cons

  • The end user’s (the customer's online booking view) is cumbersome and not very appealing in appearance.
  • Email to your book of business via Genbook is missing.
  • Increased bookings: positive.
  • People like booking online without having to create a user name.
  • Would like to be able to take deposits using Square and not just Stripe.
We’ve been asking about the end-user (customer booking screen) changes for a couple of years.

Do you think Genbook delivers good value for the price?

Yes

Are you happy with Genbook's feature set?

Yes

Did Genbook live up to sales and marketing promises?

Yes

Did implementation of Genbook go as expected?

Yes

Would you buy Genbook again?

Yes

Great for online booking. It would be great to be able to have more space for service descriptions. It would be great to add photos in descriptions. It would be great to be able to attach files for individual customer services so the customer can print them off or read them online.

Comments

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