Item: Genbook
Rating: 10
Author: Charmin C. Cody

Overall Satisfaction with Genbook

Use Cases and Deployment Scope

I used Genbook for my appointments (Spa) it was easy for my clients to use and easy to set up a simple layout, text, and email reminders. I loved having total control of my business on and offline. I didn't have a bunch of junk on it. I knew what my business was doing at all times

Pros and Cons

Pros

Text reminders
No double booking of appoints
Easy to use
Total control

Cons

It had all that I need to run my business
I really cant think of anything
It was well round for an online system

Most Important Features

New appoints
Text reminders
No double booking of appoints

Return on Investment

They merged with Booksy
I had no choice in this merge
Genbook is no longer usable

Alternatives Considered

They were on point with everything, I didn't need to try others, Genbook was fast, simple to use, and set up. Clients love using it on any device and didn't have to download any app. I was a clean interface, easy to read and move appointments around, block out time if needed.

Key Insights

Do you think Genbook delivers good value for the price?

Yes

Are you happy with Genbook's feature set?

Yes

Did Genbook live up to sales and marketing promises?

Yes

Did implementation of Genbook go as expected?

Yes

Would you buy Genbook again?

Yes

Likelihood to Recommend

I never had to reach out for any help with the system, there was really good information on how to use Genbook. Any time a new feature was out, the how-to video was right there with it. I hate that Genbook merged with Booksy, I've had nothing but issues with Booksy, There's no customer service at all, on any forms of communication if you need help with Booksy.

Comments

Please log in to join the conversation

Oh how I miss Genbook!!