What is Genesys Cloud CX?
The Genesys Cloud CX solution helps to simplify customer relationships. Built to handle any channel, the platform follows the conversation across communication channels—turning calls, email, chats and social comments into a conversation.
The solution aims to simplify the way businesses connect with customers across channels, providing the context needed to deliver more personalized experiences and build stronger relationships. Genesys Cloud CX is a customizable application that includes real-time dashboards and up-to-the-second analytics to provide insights for agents across channels.
The software deploys in days, and updates are available each week. The vendor states Genesys Cloud CX has active customers in more than 100 countries around the world.
Categories & Use Cases
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Screenshot of analytics to track performance and balance workloads in real time.
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Technical Details
| Deployment Types | SaaS |
|---|---|
| Mobile Application | Apple iOS, Android |
| Supported Countries | All countries are supported except the following countries that are comprehensively embargoed: Cuba, Iran, North Korea, Russia and Ukraine (Crimea, Donetsk, Luhansk, Zaporizhzhia, Kherson). Due to conflict, Genesys has halted sales, renewals, services and support in Russia and Belarus., N. Mariana Island, US Virgin Islands, Puerto Rico, Argentina, Brazil, Chile, Colombia, Dominican Republic, El Salvador, Mexico, Panama, Peru, Chile, Colombia, Dominican Republic, El Salvador, Mexico, Panama, Peru |
| Supported Languages | Arabic, Chinese (Simplified, Traditional), Czech, Danish, Dutch, English, Finnish, French, German, Italian, Hebrew, Hindi, Japanese, Korean, Norwegian, Polish, Portuguese (Brazil), Portuguese (Portugal), Russian, Spanish, Swedish, Thai, Turkish, Ukranian |
FAQs
What is Genesys Cloud CX?
Genesys Cloud CX (formerly PureCloud, Genesys Cloud) is a contact center application optimized for automatic call distribution, interactive voice response, email, social media, chat, and text/SMS. It is also a VoIP interconnect service provider.
What are Genesys Cloud CX's top competitors?
NiCE CXone, Five9, and Talkdesk Studio are common alternatives for Genesys Cloud CX.