Genesys Cloud CXFormerly Genesys CloudPricing

persistence across channels which delivers superior customer experience and is cost effective. User login through SSO and centralised user access management

Cost savings Productivity boost Ease of agent management

contact centers ranging from 1 employee to hundreds of thousands, however it's cost might be a little bit on the high side for small companies that are not 100%

cost savings productivity employee engagement

very difficult for me to "rate" the prices and "pricing structure".In my mind, it looks like the prices and "pricing structure" of the Genesys competitors

is major improvement to taking years yo upgrade on prem platform. Overall cost appeared to be 2x higher for cloud solution versus on prem solution

in CcaaS platforms per Gartner Platform's current strengths and benefits Cost is competitive Genesys Cloud is constantly evolving with new features and … AI and digital experience capabilities, further enhancing the platform's value. All the above reasons keeps us…

new projects While there were initial cost savings, expansion and development requests have led to increased cost, erasing previous savings. However those

Time to implement new islands Operating cost cost reduction ease of managing Tempo de implementação de novas ilhas Custo

attention to the customer, not only in selling technology, but also in adding value by solving their challenges and opportunities. É uma plataforma robusta

platform. No need to make any further investments and it's a great way to keep cost down. In turn that makes this investment more worthwhile.

Cost savings. Increase in productivity. We have increased employee engagement

Strategic Agility- Genesys Cloud CX has delivered both immediate cost benefits and long-term value through improved customer relationships, operational resilience … interactions, we’ve seen an improvement in routing to address customer needs. Cost Savings and Operational Efficiency- The platform’s cloud-based architecture … are not utilizing the centralized knowledge base as a wh…

limited customer interactions, as the pricing and feature set can be more than what’s necessary, making it an expensive option for basic needs. Limited Budgets … slow down implementation for inexperienced users. The per user per month pricing model especially with the premium features can be costly for smaller organisations … Budgets - For organisations wit…

Positive impact on Productivity and AHT KPIs. Negative impact on monthly Cost outflow.

issue acknowledgement and resolution New AI features may carry additional cost outside of the Genesys Cloud license … The transition to this platform is seamless, allowing for cost savings and improved team collaboration. It supports business growth without

Genesys Cloud migrations provides fast deployment and cost-saving. WebRTC softphones vs expensive hardphones vs softphones. WebRTC softphone, On-demand … and ensure the genesys cloud CX should address this without charging for the licensing cost in the backup server … application level failure In case of BCP then you need to bear…

all. You can simply use one tool to do all three channels, which make it cost-effective and efficient at the same time.

We use Genesys Cloud CX to do a collection for our clients with delay fees from 30 days to 120 days; we also contact our best clients to do promotions

web-enabled. And as I mentioned earlier, the brand's support is an added value, as the assistance they provide, especially in such a critical operation

it should be already incorporate to the lisences cost … contract terms and pricing structure for Genesys Cloud CX were acceptable and expected … we expended a lot time on training and testing to ensure we have the most value and increase on efficiency and improver overall…

constraints as the platform's most comprehensive features come at an extra cost.

technical talks, a lot got lost in translation), and even though it was more expensive,, we found it to be the better choice.

First line support is not the best. Paid training is expensive and basic. More examples in Architect for self deployment