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GEP SMART

Score8.6 out of 10

35 Reviews and Ratings

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What is GEP SMART?

GEP SMART is a procurement platform, meant as an end-to-end unified procurement solution that provides synergy between finance and purchasing and process fluidity.

Categories & Use Cases

Media

Landing Page
Create Tasks and Documents
Manage Tasks
Analytical Reports
Savings Projects - Tracking Results
Spend Dashboard
Guided Buying

1 / 7

Reviews

What users are saying about GEP SMART.
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Review

Incentivized
Verified User
Engineer in Engineering (201-500 employees employees)

Use Cases and Deployment Scope

GEP SMART was required for working with our clients to streamline to Purchase Order and Invoicing side of things. GEP SMART is just used by 1 member at the moment due to it being relatively new to us.

Pros

  • All clients info in one place
  • Accessible PO viewing
  • Streamlined Invoicing

Cons

  • Notifications of new PO's
  • Notifications of invoice status

Return on Investment

  • Positive: All client info in 1 place
  • Negative: The time learning the new system

Usability

GEP SMART Review

Incentivized
Verified User
Professional in Finance and Accounting (1001-5000 employees employees)

Use Cases and Deployment Scope

In my organization, I use GEP SMART as a Procurement Manager.

Pros

  • Good structure
  • Creating a database
  • GEP SMART is intuitive
  • Good and fast support

Cons

  • GEP SMART is improving the functionalities well.

Return on Investment

  • automation of processes
  • improved collaboration between colleagues in different countries.

Usability

Most Comprehensive GEP SMART S2C Review by Public Higher Education System.

Incentivized
Karen Rhee
Associate Director, Sourcing and ContractsTechnology at University of California Office of the President (10,001+ employees employees)

Use Cases and Deployment Scope

SMART by GEP (S2C) is used by all procurement professionals at my company in order to facilitate sourcing events, and author/store contracts once executed. This resolves visibility issues we have as we don't have a single instance of backend systems such as P2P or ERP so having a single instance of S2C helps to search for sourcing events and fully executed procurement contracts across all locations.

Pros

  • SMART is flexible and scalable.
  • The account team is there to listen client concerns and business needs.
  • The engineering team is willing to share their concepts in development and vet with their clients prior to production release. They value client feedback.
  • GEP has a lot of progressive thinkers and is willing to invest in new technology trends such as AI, Machine Learning, digital adoption, etc.

Cons

  • SMART tends to be too client-focused. This can be a strength while too client-focused approach would not work well as GEP is gaining diverse clients from different verticals. Some functionality was developed for a specific client and it was pushed to production for general clients to use. At the time, SMART was missing some basic functionality and the engineering team was too busy to react to specific enhancement requests from a small pool of clients that it didn't have time to work on basic functionality.
  • Generally speaking, SMART is easy to use, but it needs to improve its UI. Some icons are hard to see (web accessibility issues) and not logically placed. Their placement of icons or action menus is not intuitive and will need to be enhanced. I expect GEP to hire professional UX/UI experts to revamp their UX similar to more prevalent apps out there as many users are used to performing certain actions in an app in a certain way. For example, in terms of search functionality, many users are used to how Google search results were displayed and returned. I understand that searching is not GEP's core competency, but users are expecting search functionality to behave like Google search as that is what they are used to. Highly recommend GEP to leverage best practices, market trends, end-user behavioral analysis, etc. when developing logic for functionality.
  • SMART user guides and release notes will have to be revamped. Oftentimes, their user guides and release notes are not available, or poorly put together with typos. This is an area GEP will have to invest in and bring a technical writer to develop step by step user guides and release notes (before and after screenshots would be much appreciated) to help those who manage SMART so administrators have a clear understanding of logic and how-to prior to new functionality introduction.

Return on Investment

  • It helps users to better project manage their sourcing events and contract negotiations.
  • Gained visibility across different locations is definitely a positive thing.

Usability

Alternatives Considered

JAGGAER (formerly SciQuest), SAP Ariba Procurement and Corcentric Source-to-Pay Platform (Determine / Selectica)

Other Software Used

Oracle Cloud HCM, Snagit, Microsoft 365 Business Premium

GEP SMART Review

Incentivized
Timothy McDonnellView profile
Director, Global Material Sourcing and Supply Strategy in Manufacturing at Allegion, PLC (5001-10,000 employees employees)

Use Cases and Deployment Scope

GEP delivers comprehensive spend, sourcing, and procurement solutions to our Supply Management team. Their SMART system provides visibility to material spend globally and standardizes our quotation and contract processes throughout all our diverse businesses.

Pros

  • Support and training.
  • Working with us on customized solutions.
  • Ongoing customer relationships and continuous improvement of their solution.

Cons

  • Would like to see functionality improvements in better automatic communication of information between modules (e.g. Spend, Supplier, Contract, etc.)

Return on Investment

  • GEP SMART has improved our spend analytics speed by allowing analysis to be completed in minutes compared to days when we previously used Excel spreadsheets.
  • The SMART Sourcing (RFX) solution has greatly improved the consistency of our supplier quoting and information gathering process.

Usability

Great tool for data extraction!

Incentivized
Verified User
Project Manager in Corporate (501-1000 employees employees)

Use Cases and Deployment Scope

Utilizing GEP SMART to analyze supplier spend data. I'm currently in the process of expanding capabilities to allow suppliers to review and upload their own information.

Pros

  • Analyze data
  • Great UI
  • Visualize data via dashboarding

Cons

  • General navigation - often enough, it is challenging to navigate and find what is needed
  • Loading speeds are also a little slower compared to other software

Return on Investment

  • Improve efficiency - the ability to access the data I need has been extremely impactful in terms of understanding how to cut costs and improve decision making.

Usability

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