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GetFeedback

Score6.8 out of 10

35 Reviews and Ratings

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What is GetFeedback?

GetFeedback from Momentive is a customer feedback solution designed to be easy-to-use, and measure the voice of the customer so companies can take action and provide an exceptional experience.

Categories & Use Cases

Key Features

Learn about the best (and worst!) features GetFeedback has to offer, as determined by TrustRadius' reviewers.
Based on 35 ratings of GetFeedback's features
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Top Performing Features

  • Compliance

    Supports privacy compliance and confidentiality standards, such as HIPPA.

    Category average: 8.8

  • Vendor-offered crowdsourcing

    Vendor offers access to an audience or panel of respondents.

    Category average: 7.9

  • Response tracking

    Individual responses are coordinated with demographic information about the respondent. This information is stored and can be used for reporting and analysis.

    Category average: 8.4

Areas for Improvement

  • Question design help

    Includes educational material about question design for research, such as tips, recommendations, and information about best practices.

    Category average: 8.2

  • Custom reports

    Allows users to report on custom metrics, choose which metrics to include in a report, run reports with advanced segmentation and/or customize the look and feel of a report.

    Category average: 7.8

  • Standard reports

    Includes canned reports that allow users to generate and share accurate survey results.

    Category average: 7.9

Reviews

What users are saying about GetFeedback.
View all reviews

Affordable tool for client feedback

Incentivized
Megan BaakView profile
Banking Officer, Client Experience Process Coordinator in Product Management at Texas Capital Bank (1001-5000 employees employees)

Use Cases and Deployment Scope

We use GetFeedback for surveys to internal and external clients. The platform provides us with an opportunity to address current client issues by surveying them and providing solutions to those issues in real time.

Pros

  • Surveys
  • Summaries
  • Widgets

Cons

  • Distribution could be better. Including more fields for comparison
  • Dashboards could be more robust

Return on Investment

  • We've been able to send surveys to thousands of clients
  • Sent a daily survey to call center customers
  • Real time problem solving

Usability

Alternatives Considered

Google Forms

Other Software Used

Salesforce CMS, Qualtrics XM for Strategy and Research, Quantum Metric

GetFeedback is an easy to use survey tool for most use cases

Incentivized
Verified User
Vice-President in Information Technology (201-500 employees employees)

Use Cases and Deployment Scope

We mainly use it for external routine questionnaires, responses to invitations, internal questionnaires. Nearly all questionnaires are synced back to our Salesforce org. Most one-off surveys are copies of previous surveys with visual changes. We send out most surveys through email links with variables appended - sometimes using the ability to embed a button.

Pros

  • Intuitive
  • Mobile friendly
  • Sync to Salesforce

Cons

  • More flexibility in terms of types of questions
  • More layout customizations
  • More complex syncing mapping options

Return on Investment

  • Better feedback analytics
  • Easy to deploy surveys with no additional cost
  • Design decisions based on results

Other Software Used

Obsidian, Acumatica, Indeed.com

The premium survey platform for the Salesforce ecosystem.

Simon WhightView profile
Platform Technical Architect in Information Technology at Zen Internet (201-500 employees employees)

Pros

  • Great integration with Salesforce
  • Fantastic looking surveys
  • Incredible time to delivery - this is fast to spin up and use

Cons

  • I would like to see some of the browser based analytics available in Salesforce
  • Continue working on the Salesforce installed package - it is great, but lots of potential here where nobody is really exploiting

Return on Investment

  • We went from having no CX statistics to having CX statistics
  • We are now able to take strategic action based on fluctation in CX
  • We are able to use CX in order to differentiate to competitors in marketing

Alternatives Considered

NICE Satmetrix

Other Software Used

Copado, OwnBackup, Social Studio, Vlocity for Communications & Media

Usability

Using GetFeedback in Higher Education

Incentivized
Nathan BakerView profile
Director of Recruitment and Analytics in Sales at Taylor University (201-500 employees employees)

Pros

  • Salesforce integration is intuitive and easy to implement without any coding.
  • Customization and logic is incredibly useful to improve the user experience.
  • Visualizations and graphics are customer-friendly and load easily on all devices.

Cons

  • Survey submissions can notify only one email address so if you need individual responses to go to another individual you have to either set-up Salesforce workflows/email alerts or auto-forward rules in the email inbox
  • Salesforce integration and sync is great and usually reliable but occasional record ID changes cause a failure in a survey response to sync to Salesforce. GetFeedback has no way to notify the administrator of the record's failure to sync.
  • Easier to sync all data to Salesforce and do survey reporting within Salesforce than within the GetFeedback user interface

Return on Investment

  • Streamlined assessments have dramatically increased survey response rates from less than 15% to over 40% for standard surveys.
  • Admission application reference forms via GetFeedback has lessened need for an additional third-party solution to manage references.

Alternatives Considered

SurveyMonkey

Other Software Used

Salesforce Analytics Cloud, Salesforce Community Cloud, Salesforce for Higher Ed

Use GetFeedback!

Incentivized
William TyreeView profile
CMO in Marketing at FaceFirst (11-50 employees employees)

Pros

  • Salesforce integration
  • Easy UI
  • Flexible for branding

Cons

  • Not a criticism - but it would be really great to be able to reach audiences that we simply don't have access to. SurveyMonkey now offers this.

Return on Investment

  • Quality data
  • No usability friction
  • Efficiency

Alternatives Considered

SurveyMonkey

Other Software Used

Pardot, Outreach