Item: GetFeedback
Rating: 8
Author: Megan Baak

Overall Satisfaction with GetFeedback

Use Cases and Deployment Scope

We use GetFeedback for surveys to internal and external clients. The platform provides us with an opportunity to address current client issues by surveying them and providing solutions to those issues in real time.

Pros and Cons

Pros

Surveys
Summaries
Widgets

Cons

Distribution could be better. Including more fields for comparison
Dashboards could be more robust

Return on Investment

We've been able to send surveys to thousands of clients
Sent a daily survey to call center customers
Real time problem solving

Usability

The platform really is very easy to use. The main issue was the reporting and dashboarding that was offered versus what we need

Alternatives Considered

Google Forms

Google Forms was very basic and didn't offer the same branding options as GetFeedback. GetFeedback gave us the ability to create a survey and have it look like our company. Google Forms just always looked like Google Forms. It wasn't individualized enough for our liking. GetFeedback also had a lot more widgets and dashboards

Key Insights

Do you think GetFeedback delivers good value for the price?

Yes

Are you happy with GetFeedback's feature set?

Yes

Did GetFeedback live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of GetFeedback go as expected?

I wasn't involved with the implementation phase

Would you buy GetFeedback again?

Yes

Other Software Used

Salesforce CMS, Qualtrics XM for Strategy and Research, Quantum Metric

Likelihood to Recommend

GetFeedback is a fairly inexpensive option for survey management. It is easy to create surveys and distribute them. If a company doesn't need a super robust program, GetFeedback is an excellent solution. You can also integrate it with Salesforce which could provide even more opportunities for distribution and analysis.

GetFeedback Feature Ratings

Comments

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Affordable tool for client feedback

Software Version