GetFeedback Reviews and Ratings

Use Cases and Deployment Scope

We use GetFeedback for surveys to internal and external clients. The platform provides us with an opportunity to address current client issues by surveying them and providing solutions to those issues in real time.

Likelihood to Recommend

GetFeedback is a fairly inexpensive option for survey management. It is easy to create surveys and distribute them. If a company doesn't need a super robust program, GetFeedback is an excellent solution. You can also integrate it with Salesforce which could provide even more opportunities for distribution and analysis.

Use Cases and Deployment Scope

We mainly use it for external routine questionnaires, responses to invitations, internal questionnaires. Nearly all questionnaires are synced back to our Salesforce org. Most one-off surveys are copies of previous surveys with visual changes. We send out most surveys through email links with variables appended - sometimes using the ability to embed a button.

Likelihood to Recommend

It works well but we evaluated it over a decade ago so I can't really speak to if we would select it against the current slate of competitors. We did move away from clicktools at the time as that was a frustrating platform, but if I were looking today I would do a more thorough review.

Use Cases and Deployment Scope

GetFeedback, by SurveyMonkey, is being used for two purposes: 1) to provide a CX platform, 2) to be integrated to Salesforce. It is currently being used across many divisions at Zen with an eye for using it for internal purposes.

Likelihood to Recommend

The Salesforce integration is fantastic. I have seen it evolve over the years and it is clear there is some considered investment going on here. In its first guise, the integration was fine at pushing survey response data to objects of your choosing. More recently, the integration has introduced a managed package, which has brought a really flexible object structure to what GetFeedback, by SurveyMonkey writes to. In a nutshell, you get a Survey -> Response -> Answer three tiered structure, meaning that you don't have to configure every time you mix up your survey design to b more complex. Finally, the forthcoming managed package is now being updated to bring a nice home page with it, with some nice top down analytics. This is great stuff and brings a lot of hope for the future of the platform. That Salesforce use it as their preferred surveying platform over their own on platform one is telling.

Use Cases and Deployment Scope

We use GetFeedback for surveys to gauge the success of our completed projects. It is great for this purpose as it gathers quick feedback in a user-friendly and mobile responsive format. It is easy to set up the survey and we integrate it into Salesforce to store the answers for analytics.

Likelihood to Recommend

We love GetFeedback and would definitely recommend it to others.

Use Cases and Deployment Scope

We use GetFeedback for several assessments and personalized form submissions. Our assessments are generated and integrated within Salesforce, allowing for customization and the ability to auto-load responses directly within a custom Salesforce object. In addition to assessments, we have developed a series of admission application forms (references and surveys) to gather data from multiple constituents involved in the higher education enrollment process. Finally, we have developed GetFeedback forms to serve as emergency web placed forms in the event our primary web forms are unavailable or unresponsive.

Likelihood to Recommend

Great solution for a low-budget non-profit with little to no coding experience. Customers using Salesforce will find GetFeedback easy to use and helpful to generate internal business processes. GetFeedback can do way more than just assessments and can be generated based on any business process from Salesforce via a workflow/email alert to send out a customized unique GetFeedback link to complete forms or other business processes.

Use Cases and Deployment Scope

Across two companies, my teams have used GetFeedback to discover consumer sentiment, to survey customers about their sales and support experience (net promoter score), and even to solicit content from thought leadership contributors. There are lots of tools you could use for this, but GetFeedback stands out. We started using GetFeedback because it was the only tool with a truly solid Salesforce integration. We ended up using it because it had the best UI and looked absolutely gorgeous. It's fantastic, and the team that supports it is too.

Likelihood to Recommend

It's best suited for situations when getting data into Salesforce is a priority. It's well-suited for just about any other purpose where you need to collect data or even content. I'd say it's not currently suited for situations where you're looking to reach customers or audiences that you don't have contact data for.

Use Cases and Deployment Scope

We used Getfeedback to primarily generate NPS and CSAT scores for our existing merchants. IT allowed us to generate value for both our support organization and marketing org, letting us see the results of our campaigns and outreaches to existing merchants. We heavily used the link parameters to have more customization in email.

Likelihood to Recommend

It would be a great tool for a marketing team just getting off the ground and trying to generate some good feedback. It can also potentially be white-labeled and shared with consumers. It could all still be easily tracked through the URL parameters one can set up with getfeedback's link tool.

Use Cases and Deployment Scope

We use GetFeedback sparingly. We originally signed up because of its integration with Salesforce, we were looking for a way to bring survey data into Salesforce automatically. The Salesforce integration works, but we have previously found other applications that meet our needs in a more robust way. We still use GetFeedback from time to time...mainly as a survey tool.

Likelihood to Recommend

GetFeedback is great when you want to create a quick survey and are ok with exporting the data into an Excel spreadsheet. It is less appropriate when you're trying to do complex things on the backside with the data via a Salesforce integration. We lean towards GetFeedback when we just need the survey to look pretty, but don't need much functionality beyond that.

Use Cases and Deployment Scope

GetFeedback is currently used as a tool to generate feedback to our clients and allows us to get some valuable infomration from them in an easy manner. Before we first started using it, we found it hard to find out exactly how customers felt and a lot of the time, we were sending out emails. So GetFeedback allows us to offer something more engaging.

Likelihood to Recommend

When we first started implementing GetFeedback in our business, I was part of the team that helped create surveys and monitor answers within our Salesforce org. It was at this point that I found GetFeedback support to be very helpful as they guided me in creating the questionnaires and allowed me to easily get the results I needed. It is perfect for gathering customer data but also just asking potential customers some questions too, so you can see if they are enjoying a new design or have any suggestions for improvements.

Use Cases and Deployment Scope

We are using GetFeedback as our primary survey tool to collect customer sentiment when a support case closes (CSAT), when a PS project closes (PS SAT), and our rolling 6 month Customer Sentiment Survey. The surveys technically span three different departments but all roll up to our Customer Insights team. Some of the big positive about GetFeedback is that we have standardized (almost) all of our surveys into a single vendor which makes data management and reporting much easier. GetFeedback also allows a lot more customization to the look and feel of our surveys to ensure we stay on brand and deliver a consistent user experience. The most impactful feature of GetFeedback is you can embed the responses to an initial question directly into the email. This allows us to capture the 1-5 CSAT rating for a support interaction without the customer having to open up the survey in a separate tab. We have seen a large increase in the amount of initial CSAT responses we receive after implementing this.

One of the big pain points we have with GetFeedback is that it will create duplicate responses, which requires constant reconciliation.

Likelihood to Recommend

It is great to standardize under a single survey tool. Because it integrates so well into Salesforce it is very useful if your business lives and breathes in SFDC. It's helpful if you have a lot of surveys you are sending at different points in the customer lifecycle. You will need to have your own email delivery tool to really take advantage of when you are engaging a customer.