GetFeedback is an easy to use survey tool for most use cases
May 01, 2024

GetFeedback is an easy to use survey tool for most use cases

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Software Version

Professional

Overall Satisfaction with GetFeedback

We mainly use it for external routine questionnaires, responses to invitations, internal questionnaires. Nearly all questionnaires are synced back to our Salesforce org. Most one-off surveys are copies of previous surveys with visual changes. We send out most surveys through email links with variables appended - sometimes using the ability to embed a button.

Pros

  • Intuitive
  • Mobile friendly
  • Sync to Salesforce

Cons

  • More flexibility in terms of types of questions
  • More layout customizations
  • More complex syncing mapping options
  • Better feedback analytics
  • Easy to deploy surveys with no additional cost
  • Design decisions based on results

Do you think GetFeedback delivers good value for the price?

Yes

Are you happy with GetFeedback's feature set?

No

Did GetFeedback live up to sales and marketing promises?

Yes

Did implementation of GetFeedback go as expected?

Yes

Would you buy GetFeedback again?

Yes

It works well but we evaluated it over a decade ago so I can't really speak to if we would select it against the current slate of competitors. We did move away from clicktools at the time as that was a frustrating platform, but if I were looking today I would do a more thorough review.

GetFeedback Feature Ratings

Survey templates
7
Themes
6
Custom logo/branding
7
Changes to live survey
8
Question design help
6
Multiple question types
7
Survey logic flexibility
8
Response tracking
8
Data export
8
Standard reports
7
Custom reports
5
Analytics
5
Respondent restrictions
7
Access controls
6

Comments

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