Using GetFeedback in Higher Education
Nathan Baker | TrustRadius Reviewer
December 03, 2018

Using GetFeedback in Higher Education

Score 10 out of 10
Vetted Review
Verified User
Review Source

Software Version

Professional

Overall Satisfaction with GetFeedback

We use GetFeedback for several assessments and personalized form submissions. Our assessments are generated and integrated within Salesforce, allowing for customization and the ability to auto-load responses directly within a custom Salesforce object. In addition to assessments, we have developed a series of admission application forms (references and surveys) to gather data from multiple constituents involved in the higher education enrollment process. Finally, we have developed GetFeedback forms to serve as emergency web placed forms in the event our primary web forms are unavailable or unresponsive.
  • Salesforce integration is intuitive and easy to implement without any coding.
  • Customization and logic is incredibly useful to improve the user experience.
  • Visualizations and graphics are customer-friendly and load easily on all devices.
  • Survey submissions can notify only one email address so if you need individual responses to go to another individual you have to either set-up Salesforce workflows/email alerts or auto-forward rules in the email inbox
  • Salesforce integration and sync is great and usually reliable but occasional record ID changes cause a failure in a survey response to sync to Salesforce. GetFeedback has no way to notify the administrator of the record's failure to sync.
  • Easier to sync all data to Salesforce and do survey reporting within Salesforce than within the GetFeedback user interface
  • Streamlined assessments have dramatically increased survey response rates from less than 15% to over 40% for standard surveys.
  • Admission application reference forms via GetFeedback has lessened need for an additional third-party solution to manage references.
GetFeedback has a professional appearance and dynamic content UI that is more trustworthy than other solutions. Additionally, the transitions and branding of GetFeedback are user-friendly on any device making survey response easy to manage. Finally, Salesforce integration is made not only easy but encouraged with a comprehensive ability to customize survey content.
  • Customer Surveys
Great solution for a low-budget non-profit with little to no coding experience. Customers using Salesforce will find GetFeedback easy to use and helpful to generate internal business processes. GetFeedback can do way more than just assessments and can be generated based on any business process from Salesforce via a workflow/email alert to send out a customized unique GetFeedback link to complete forms or other business processes.

GetFeedback, by SurveyMonkey Feature Ratings

Survey templates
Not Rated
Themes
10
Custom logo/branding
10
Changes to live survey
10
Question design help
6
Multiple question types
8
Survey logic flexibility
9
Response tracking
7
Data export
10
Standard reports
7
Custom reports
6
Analytics
6
Respondent restrictions
8
Access controls
10
Compliance
10