TrustRadius: an HG Insights company

Getscreen.me Reviews & Insights

Score9.7 out of 10

25 Reviews and Ratings

Get a Demo

Community insights

TrustRadius Insights for Getscreen.me are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Easy to Use: Many users have found the software to be extremely user-friendly and easy to navigate, even for individuals without technical knowledge. They appreciate its simple interface and familiar layout, which makes managing remote machines effortless.

Multiple Remote Machine Connectivity: A significant number of users appreciate the software's ability to easily connect to and identify multiple remote machines. They find it convenient that the software displays the availability status of each machine, allowing for efficient management and quick access.

Wide Range of Features: Users highly value the extensive range of features offered by the software when connected to remote machines. These features enhance productivity by providing versatile tools for various tasks, catering to different user needs and preferences.

Reviews

21 Reviews

Getscreen.me is a fantastic and powerful tool for remote screen access

Rating: 9 out of 10
Incentivized

Use Cases and Deployment Scope

Getscreen.me is intended as a way to remotely log into customers, clients or other users screens and provide technical support. In our organization, we don't have a need to access to others' screens. But Getscreen.me does also offer a feature called "permanent Screens." Which means you can install it on any of your computers and then log in to control that computer's screen. So essentially, we use it as a tool to do remote login to our own computers in different locations (i.e. when working from home and need to log in and see the office computer).

Pros

  • Remote screen control
  • Easy to use interface
  • Fully loaded feature set

Cons

  • On a mac, better ability to trigger a hidden dock
  • Certain key commands don't work and only trigger the computer you're actually on, not the remote one.
  • Make it a little less IT focused and a bit more layman friendly with some naming and features.

Likelihood to Recommend

Getscreen.me is just excellent for remote access to other computers. It does it well. Whether it's to assist a customer and you need to be able to see and control their screen, or if you want to use it to remotely see your own computer in another location. You can also set it up so that you can access team member's computers in order assist them or access their computers if they are unable to.
VU
Verified User
C-Level Executive (1-10 employees)
Vetted Review
Getscreen.me
5 years of experience

Getscreen.me - your ONE STOP, great value remote access software solution for Home & Work -

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

Getscreen.me is a great remote access company I have rolled out across all of our remote sites to allow us to have access to the computers at our various locations to adjust our media software that runs at the various sites. Great for remote maintenance of our sites and fixing windows software problems.

I considered using the industry standard Teamviewer, as I have been a long-term user at home. However, when looking at the corporate plans - it is exorbitant amount of money they want for a commercial license.

In my search for an alternative, I came across Getscreen.me and I am SO GLAD I did - as they offer an amazing, easy to use solution with custom branding for remote clients running at the remote sites.

Well worth a look - as I am sure you will agree with me that value for money wise - nothing beats Getscreen.me!

Pros

  • Easy remote roll out
  • Quick overview on dashboard to ensure PCs are online
  • Branding the remote client is really easy
  • No need to install software on your PC to access your remote sites. All Web based.

Cons

  • Speed - the Getscreen.me solution is an all round winner - however I find that there is a slight lag when controlling a remote PC mouse - compared to the competitors products. If this can be improved on - the GETSCREEN.ME get a 10 out of 10 from us!

Likelihood to Recommend

It is well suited for basic remote access needs.
VU
Verified User
Director in Corporate (1-10 employees)
Vetted Review
Getscreen.me
2 years of experience

A robust, reliable, and fast remote access solution.

Rating: 10 out of 10

Use Cases and Deployment Scope

We use Getscreen.me to access admin and production machines remotely. We were looking for something very lightweight, fast, and easy for end users to use. Getscreen.me fit all three of those requirements. It's quickly become our go-to remote access solution, bypassing the ones we already have available through identity management.

Pros

  • Smooth remote video
  • Lightweight agent app
  • Simple setup and connection
  • Multi monitor support

Cons

  • Groups functionality seems a little weak.
  • Multiple monitors at the same time on different displays would be great.
  • Permissions and sharing is a little confusing at times.

Likelihood to Recommend

Getscreen.me has been very useful for supporting our office and production machines, but it's also been a great asset for troubleshooting issues for our guests. The quick support is great for solving problems quick, without needing to have a full install or permanent access granted. For an org that cycles guests in and out all year, it's really been a gamechanger.
VU
Verified User
Director in Information Technology (51-200 employees)
Vetted Review
Getscreen.me
1 year of experience

A Justified Selection for Remote Access

Rating: 9 out of 10
Incentivized

Use Cases and Deployment Scope

The direct use case is the use of a remote software for client data management, automation implementation and after sales support.
It has been extremely helpful to have a secured and stable remote solution which helps to reduce the amount of traveling time or onsite support. A lot of time and money are saved from going to client's site. Some other use cases may be the support of internal business partners or colleagues in project discussions and knowledge sharing.

Pros

  • Easy connection to new clients - both one time use and permanent
  • Support remote users from any device - even a cell phone with ease
  • File sharing
  • Connection Audit Log at ease
  • White Labeling (custom branding) and personalized quick connection link
  • Voice Call
  • Wake-on-LAN
  • Connection between your computers (Permanent access)

Cons

  • Allow more team members per account
  • It would be nice if screenshots of what customers may possibly see when attempting to connect could be added to help guide them for an easier connection.
  • Stronger user group management to prevent sharing PC access between users by default.
  • IP restriction and white listing

Likelihood to Recommend

It is appropriate on most cases of supporting the client's work remotely or supporting questions/issues where required.
The less appropriate situation is where client has a restriction of downloading any form of remote .exe file into their device due to security control. It is important to ensure that the support model does not restrict remote access due to security control.
VU
Verified User
Consultant (1-10 employees)
Vetted Review
Getscreen.me
3 years of experience

Remote Desktop Services Provided by Remote Teams

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

Our team, who works remotely, relies on Getscreen.me to offer efficient and reliable customer support. We previously used, (and in some cases still use-) TeamViewer. In addition to remote desktop support, Getscreen.me has also been useful for management of remote machines or to manually start automated processes hosted by remote machines.

Pros

  • Easy to connect to remote machine
  • Easy to identify and keep organized multiple remote machines
  • Identify availability status of remote machines
  • Multiple users
  • Easy to use, Familiar interface
  • Ability to White Label
  • Audit log and connection history are available
  • Ability to save often connected to machines

Cons

  • Initial setup could be made more intuitive
  • unable to white label user dashboard
  • requires a separate system to include notes to handoff tasks to another support agent

Likelihood to Recommend

As long as there is internet connectivity, Getscreen.me is useful for connecting to your desktop or a server in order to work remotely. An example would be a dedicated machine for rendering video. We use Getscreen.me to log in and start the render. Connecting to a client desktop to provide on system support. There is the ability to log and record activity when the application is used, this would be helpful for monitoring activity of a remote desktop tech support team. Reporting is basic but provides enough information to track interactions.
AP
Armand Panganiban
Managing Editor in Corporate at Mayumi Publishing (1-10 employees)
Vetted Review
Getscreen.me
2 years of experience
View profile

Affordable and Reliable Remote Desktop Solution

Rating: 9 out of 10

Use Cases and Deployment Scope

In our organization, we use Getscreen.me as a remote desktop and support software. It has been incredibly valuable in helping us address the challenges of accessing and managing computers from a remote location. Whether we’re providing technical support to our employees or accessing work computers from home, Getscreen.me makes it easy for us to stay connected and productive.By providing a reliable and easy-to-use platform for remote access, Getscreen.me has saved us time and effort, and has made it much easier for us to get things done even when we’re not physically present at the computer we need to access. The scope of our use case includes providing technical support, managing remote workers, and accessing computers and servers from a remote location.

Pros

  • remote support
  • remote desktop connection
  • ease of setup

Cons

  • connectivity issues when using the software over slow or unstable internet connections
  • small bugs when using getscreen on android smartphone

Likelihood to Recommend

It's well suited for IT employees who want to have an easy way to connect to other empoyees or customers. the quck conenct functionallity is easy to use and setup.
Unfortunitly in germany some customers got slow internet and the performance from getscreen.me is not so great compaired to other remote desktop software.
VU
Verified User
Employee (11-50 employees)
Vetted Review
Getscreen.me
1 year of experience

not the hero we deserve.......

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

Once upon a time, TeamViewer was awesome. Then, they decided to alienate all of their user base and price themselves out of the market. These were the dark times for small IT shops. Sure, there were other options, but nothing quite did all of the things, or the implementation was too complex, or a few dozen other reasons why there was no Goldilocks solution. Then one day, a small program decided to fight back against the darkness. Getscreen.me checked all boxes other, lesser options failed to conquer. A new hero has arrived.

Pros

  • easy connection to new clients - both one time use and permanent
  • keep computers organized
  • support remote users from any device - even a cell phone with ease
  • multiple users with different subsets of computers
  • file sharing
  • block remote keyboard and mouse / monitor if needed
  • connection log
  • custom branding and personalized quick connection link

Cons

  • connection can be laggy
  • multiple monitors do not switch quickly sometimes
  • have to switch from WebRTC to websocket or vice versa for smooth connection

Likelihood to Recommend

anyone who is "IT Support" for more than a few friends and family can get real benefit from Getscreen.me. It also works for larger MSP firms as well. A great backup for RDP to servers or helping Aunt Claire install a printer.
SH
Stephen Hoffman
Owner in Information Technology at Elemental IT (1-10 employees)
Vetted Review
Getscreen.me
2 years of experience

The Best Way to Monitor Your Computers and Servers Remotely

Rating: 10 out of 10

Use Cases and Deployment Scope

Getscreen.me is a handy tool for remote assistance. It runs a computer screen-sharing program that allows you to connect with another user s computer through a web browser. A web-based screen-sharing feature is a valuable tool as it enables you to see what the other party is at.

Pros

  • Remote Support
  • Server Maintenance
  • Permanent Access
  • Voice Call
  • Quick Support
  • Easy to use
  • Wake on Lan

Cons

  • more team members per account
  • admin app for iOS & Android
  • Permanent url to download Permanent Access Link

Likelihood to Recommend

We have provided remote support after Covid for all worldwide employees working from home. To share team conferencing files, we used TeamViewer before the latest regulatory changes, but nobody had a formal license. Because we wished to add remote assistance for even more computer systems, including home office workers' desktop computers, we had to launch assistance efficiently without finding a new version of the TeamViewer application. GetScreen.me was the ideal solution. The QuickSupport feature enabled me to assist someone quickly and easily, and the Permanent Access feature made managing machines from being able to access them wherever I was simple. This troubleshooting couldn't be easier - either from the point of use or with regard to deployment to replace TeamViewer.
DX
Diaz Xavier
Founder & CEO in Corporate at Sevenoways Innovations Limited (1-10 employees)
Vetted Review
Getscreen.me
1 year of experience
View profile

Teamviewer getting too expensive? GetScreen.me helped so much.

Rating: 10 out of 10

Use Cases and Deployment Scope

Since Covid, we have staff members all over the world working from home. We used to use TeamViewer for remote support when everyone was in offices, but we had an older Lifetime license that was no longer supported. When we needed to add remote support for a lot more computers, including home workers personal PCs, we needed to roll out support quickly and without the cost of a TeamViewer upgrade.

Getscreen.me was the perfect solution. The QuickSupport feature is great for when I need to help someone on a one-off basis, and the Permanent Access feature made managing desktops and servers easy from wherever I was and saved me many drives into the office to work on servers during the pandemic. I can't overstate how easy this was to handle - both from the point of use and the deployment to replace TeamViewer.

Pros

  • Remote Support
  • File Transfers
  • Remote Training
  • Server Maintenance

Cons

  • The Deployment download changes a lot so it would be nice to have a permanent URL to grab the executable and know its the most recent version.

Likelihood to Recommend

Anyone working on other PC's or servers remotely will love this product.
JT
JD Thomas
Tech Support Manager in Information Technology at Information Today, Inc. (51-200 employees)
Vetted Review
Getscreen.me
1 year of experience
View profile

The right tool for the job

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

Getscreen.me is an extremely valuable tool for remote assistance. It’s essentially a screen sharing software that allows you to connect to a client’s computer through a web browser. The web screen sharing feature is a very useful tool as it permits for you to see exactly what it is that your client is viewing.The remote assistance operator can view all open windows on the client’s screen. This not only gives you a better understanding of the issue at hand, it also allows you to show a client how to resolve an issue.

Pros

  • Helping resolve computer issues.
  • Helping resolve website issues

Likelihood to Recommend

Helping resolve computer issues for a client.
VU
Verified User
C-Level Executive in Marketing (1-10 employees)
Vetted Review