Remote Desktop Services Provided by Remote Teams
Updated July 05, 2023

Remote Desktop Services Provided by Remote Teams

Armand Panganiban | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Getscreen.me

Our team, who works remotely, relies on Getscreen.me to offer efficient and reliable customer support. We previously used, (and in some cases still use-) TeamViewer. In addition to remote desktop support, Getscreen.me has also been useful for management of remote machines or to manually start automated processes hosted by remote machines.
  • Easy to connect to remote machine
  • Easy to identify and keep organized multiple remote machines
  • Identify availability status of remote machines
  • Multiple users
  • Easy to use, Familiar interface
  • Ability to White Label
  • Audit log and connection history are available
  • Ability to save often connected to machines
  • Initial setup could be made more intuitive
  • unable to white label user dashboard
  • requires a separate system to include notes to handoff tasks to another support agent
  • Have been able to save over usage of more expensive applications.
  • Have been able to service more clients
  • Have been able to use CPU processing more efficiently
While TeamViewer is a more mature/developed product. TeamViewer has more features and the interface is very similar but TeamViewer feels better. While TeamViewer currently takes the lead by a small margin for us, Getscreen.me is a very capable application for our needs. For the price/performance we prefer Getscreen.me.

Do you think Getscreen.me delivers good value for the price?

Yes

Are you happy with Getscreen.me's feature set?

Yes

Did Getscreen.me live up to sales and marketing promises?

Yes

Did implementation of Getscreen.me go as expected?

Yes

Would you buy Getscreen.me again?

Yes

As long as there is internet connectivity, Getscreen.me is useful for connecting to your desktop or a server in order to work remotely. An example would be a dedicated machine for rendering video. We use Getscreen.me to log in and start the render. Connecting to a client desktop to provide on system support. There is the ability to log and record activity when the application is used, this would be helpful for monitoring activity of a remote desktop tech support team. Reporting is basic but provides enough information to track interactions.

Getscreen.me Feature Ratings

Screen sharing
10
File transfer
8
Instant message
9
Access to sleeping/powered-off computers
10
Over-the-Internet remote session
10
Initiate remote control from mobile
Not Rated
Centralized management dashboard
8
Session record
8
Multi-platform remote control
Not Rated

Using Getscreen.me

5 - Our remote team provides remote desktop support for clients, remote desktop and server management, remote services. When a client has a problem that requires hands/eyes on to fix, GetScreen.me is very helpful. When restarting a PC to do updates, this can be completed through remote desktop and server management. Rendering a video is an example of a remote service.
5 - Basic to intermediate computer skills are required. It's easy enough to learn and use Getscreen.me but what will be their purpose once connected? If the use is for one person to manage their personal computer, then not as much skill/experience may be needed. If they are troubleshooting someone else's computer, then they will need to be more experienced.
  • Remote client support
  • Remote PC/Server Management
  • Remote Services
The price and performance are our current primary deciding factors. Getscreen.me currently provides the best performance for the price.

Using Getscreen.me

The app interface will be familiar to someone has used other remote desktop applications such as TeamViewer. The connection is smooth but performance will vary dependent on Internet bandwidth. Some of the problems we ran into were the white label options. Reading the instructions quickly resolved any setup problems we had. To note, the app (as of this review) does not allow white label branding of the internal dashboard.
ProsCons
Like to use
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • Invite a user
  • Connect to a saved machine
  • Add users