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GitKraken Reviews & Insights

Score8.8 out of 10

30 Reviews and Ratings

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Community insights

TrustRadius Insights for GitKraken are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Customizable Experience: Users appreciate the ability to customize the overall experience of Axosoft, including options for sorting and defining projects of all different scopes. Some users have stated that this feature allows them to tailor Axosoft to their specific needs, making it a more efficient and personalized tool.

Easy Ticket Input and Time Management: Users find it easy to input tickets and manage time in Axosoft. They have mentioned that the interface is intuitive and user-friendly, allowing them to quickly add tickets and track their progress. This feature has been praised by several reviewers for its simplicity and effectiveness.

Great Project Management Tool: Users find Axosoft to be a great tool for project management. The ability to track projects, obtain reports, and categorize work into tasks, bugs, and issues has been highlighted by multiple users as a key benefit. They appreciate the flexibility offered by Axosoft in managing various aspects of their projects effectively.

Reviews

5 Reviews

Best Git GUI Client

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

I am using GitKraken as my main subversion tracking tool. I am using it to connect to the GitHub, ADO and Bit Bucket. With GitKraken managing your repositories is very simple and fast. All git commands like creating the repo, creating branches, pulling or pushing codes are just one click of a mouse. Creating a pull request is very simple.

Pros

  • Creating pull request
  • Connection to various services
  • Git flow

Likelihood to Recommend

Simple day to day routine like cloning/creating a repo, pull/push code to the branches and connecting to various services are scenarios best suited for using GitKraken.
NN
Nenad Nicevski
Senior Technical Consultant in Engineering at Perficient (10,001+ employees)
Vetted Review
GitKraken
5 years of experience

Git to work with GitKraken!

Rating: 9 out of 10
Incentivized

Use Cases and Deployment Scope

We use GitKraken to control our shared code base and track changes to every file. It integrates well into our software deployment cycle. We use it for all of our .NET applications and with multiple developers accessing multiple applications it tracks conflicts and merges easily.

Pros

  • System is rarely down
  • Merge conflicts are easy to handle
  • Visual representation of branches keeps things organized

Cons

  • New releases can have unwanted features
  • Identifying "dead" branches
  • Restoring deleted or modified code

Likelihood to Recommend

The software is easy to use and share within our team. Licensing and setup is straightforward. The product just works and we love it.
VU
Verified User
Employee in Information Technology (1001-5000 employees)
Vetted Review
GitKraken
6 years of experience

Confusing for a new user

Rating: 6 out of 10
Incentivized

Use Cases and Deployment Scope

We use Axosoft in our support, sales, and in my department for IT. I can't comment too much on the other departments but for IT we use it for help desk ticketing.

Pros

  • Although I haven't delved in super deep it looks pretty customizable. You can get the UI to show exactly what you want.

Cons

  • A bit hard to use, or a steep learning curve. The UI isn't super intuitive at first, it took me awhile to pick it up and I had to get someone to basically show me what they recommend I set my filters and UI to.
  • This might be a case of improper setup but when making tickets, there isn't an auto response, so we get a lot of duplicate tickets if a conversation happens on the emails before someone takes the case and replies through OnTime.

Likelihood to Recommend

I think Axosoft is good if you can take the time to train users, and maybe have a pro implementation team to get everyone set up the way they need to be. It just needs to be more intuitive on its own.
VU
Verified User
Engineer in Information Technology (51-200 employees)
Vetted Review
GitKraken
1 year of experience

Axosoft aka Ontime (which is what I still call it)

Rating: 8 out of 10
Incentivized

Use Cases and Deployment Scope

Axosoft is a useful tool across all our departments for project management. Axosoft is customizable so that we can categorize and organize workloads for all departments to fit our needs and to follow our process. It helps us organize and visualize projects and build estimates on how long things take with burndown charts to let us know we are hitting our tagets.

Pros

  • Customizable workflow steps help organize projects
  • Time tracking down to seconds helps to estimate sprints
  • Burndown charts let you know when to plan your next release

Cons

  • The auto refresh option causes the screen to scroll back to the top of the page which causes you to loose your spot when reading long tickets.
  • Occasionally the CSS fails to load properly we usually have to restart the web server to fix it.
  • The pagination doesn't prioritize grouped by items so that you don't get all the items you want on the screen easily.

Likelihood to Recommend

Axosoft is well suited as a project management tool for software teams looking to track workloads. Great tool for categorizing features, tasks, bugs, or a customized category into sprints. Companies can take advantage of the tracking aspects to create burndown charts or just to track employee time. I would say it is less appropriate for small task management like a to-do list type application because it has so many features that would go to waste. Furthermore, Axosoft is more geared towards development teams, but you could use it across departments if needed.
VU
Verified User
Employee (11-50 employees)
Vetted Review
GitKraken
5 years of experience

Be your own Scrum Master, try Axosoft.

Rating: 8 out of 10
Incentivized

Use Cases and Deployment Scope

We use Axosoft as our Scrum Management system across our entire organization. This software has helped us get our arms fully around each of our sprints and projects to ensure deliverables are met. Additionally, this software gives us visibility to the entire project - what is needed, what is required, what items are being blocked, etc.

Pros

  • Sprint Planning - clear schedule views, easy to manipulate
  • Reporting - ability to filter on multiple sets of criteria
  • Logging - detailed audit trails to see what comments, changes, edits were made by whom and when

Cons

  • Timing Out - when editing a story or bug, occasionally Axosoft will time out and all changes will be lost
  • Viewing past sprints can be hard to locate
  • Multiple users within a Story - Axosoft could do a better job managing multiple users on the same story
  • User Interface isn't entirely user friendly and looks a bit outdated

Likelihood to Recommend

Axosoft is perfect for a small software company that develops a specific and singular product. It is easy to use when managing projects and sprints with multiple users. Axosoft is great across an entire organization so all can have visibility to upcoming projects, releases, and sprints. I don't recommend Axosoft for a larger organization across multiple departments - too much room for human error. Though perhaps across ONE department in a large organization, Axosoft would be appropriate.
VU
Verified User
Account Manager in Finance and Accounting (1-10 employees)
Vetted Review
GitKraken
2 years of experience