TrustRadius Insights for Greater Giving are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.
Pros
Ease of Use: Users have consistently praised Greater Giving for its ease of use, with many reviewers finding the software intuitive for both staff and volunteers. Several users have mentioned that they appreciate how straightforward the main page is, as well as the convenience of being able to view multiple records by clicking next. Overall, the software is considered user-friendly and requires minimal training.
All-in-One Functionality: The all-in-one functionality of Greater Giving has been highly regarded by users who appreciate that it eliminates the need for multiple programs. This feature allows users to manage both online and in-person auctions, handle ticket sales, silent auction bids, community partners, sponsorship purchases, and securely store credit card information all within one platform. Many reviewers have mentioned that this comprehensive approach saves them time and simplifies their fundraising efforts.
Responsive Customer Support: Users have consistently praised the customer support provided by Greater Giving, finding it helpful and responsive. Numerous reviewers have mentioned how satisfied they are with the level of assistance received from the support team during events. The promptness and effectiveness of customer support contribute to a positive experience for users when using Greater Giving's software.
We used Greater Giving for our Day of Giving platform. We wanted an intuitive system that was easy for our staff to understand, but also looked good to our constituents.
Pros
Easy to set up
Customer service
Tracking
Cons
I wish people could pledge without paying online
Platform fees are high
Likelihood to Recommend
Greater Giving customer service is the best. Anytime we had an issue, whether it was the platform or user error, they were always helpful and patient.
VU
Verified User
Employee in Research & Development (51-200 employees)
Our organization is using this nationally for event coordination purposes. We use it track all event related sales, purchases and auction donations pre-event. We also use the system the night of the event to track night of purchases, to do guest check-in and check-out, as well as run the electronic auction.
Pros
Payment Facilitation
Ticket Puchasing
Auction Coordination
Cons
[I feel the] auction system is not as sophisticated as other systems
Staff support structure
Doesn't come out with updates very quickly [in my experience]
Likelihood to Recommend
Greater Giving is well suited for an organization that is looking to save money on their event software and need a full service solution. It is not as sophisticated as others on the market, but it will allow you to get everything you need done for a reasonable price. This is meant to be used by nonprofit event professionals.
VU
Verified User
Manager in Professional Services (1001-5000 employees)
I began using Greater Giving (GG) as a volunteer at a gala, then became the treasurer of the gala the next year. I really liked the system, so decided to purchase it for my nonprofit. We have primarily used GG to manage our gala ticket purchases, table assignments, and our day to day donations online.
Pros
Website design is really easy and looks very professional.
Data uploads and downloads are generally pretty easy.
Process flows are nicely organized and easy for a non-technical person to figure out
Cons
Reports have frequent glitches; especially when downloading large amounts of data (more than 500 records).
Lacks data integration capabilities with other systems (Salesforce, Constant Contact, Zoho, etc.); I have found workarounds by uploading and downloading reports, but it really is a pain
Customer Support is terrible! The online support is uncaring and completely incompetent. On the other hand, the phone support is really friendly and generally quite knowledgeable about the product and solutions.
Likelihood to Recommend
At first, I loved the system, but after using it for several months, became frustrated with the system's errors. I asked to speak to a manager, so they could be aware of my suggestions (as a fan of the product). They never returned my multiple requests for a conversation, which made me feel unvalued. It really turned me against the product because nobody ever offered me guidance or even an apology for my product complaints/concerns. I currently still use the product, but would only half-heartedly recommend it to friends and colleagues. I will definitely NOT implement it for my future clients.
We use it for auction management. We have many users, and it transfers from one "owner" to another every few years. It's amazing for keeping tabs on everything you need to keep an auction running smoothly!
Pros
Lists of things you need to get done, and in what order you need to do them.
Details of packages sold, with many different splits.
Overall picture of all the auction income, again, with different splits.
Cons
Love to see more places to log expenses, so you can run a total report of net income.
It's often a bit wide for my screen, which I can work around.
Likelihood to Recommend
It's wells suited for non-profits planning any auction-type fundraiser with many volunteers.
Greater Giving is used in our Development and Communications Department. We use the platform for our event planning and execution - i.e., the annual gala and other smaller events.
Pros
Greater Giving is very user-friendly for both staff and volunteers
Greater Giving sales and receipt generating features are well received by the guest at our event
Greater Giving provides excellent customer support - in particular, their "night of" event support
Cons
Greater Giving would improve the client experience if sites were allowed to create a more fully functioning "test" models to use when training volunteers. Example, testing the online auction features in test mode
Navigating their video/webinar catalog seemed clunkier than in previous years
Likelihood to Recommend
Greater Giving is well suited for galas and other smaller events. We use it for about four events annually ranging in size from 80 - 400 guests. We tried to use it for an open house but did not have as much success in capturing the information as the groups responding varied in size - our frustrations may have due to limited experience with the product.
We are finding the more familiar we are with the product, the better our ROI on our investment.
VU
Verified User
Team Lead in Product Management (51-200 employees)
We use Greater Giving to manage (most of) our event-related needs. We use it not only to manage a day of event registration but also to keep track of historical information - sale dates, etc... so that we can track how we are doing year after year.
I am the primary user who manages the data input and preps our volunteers. We have volunteers who use the software to help us with on-site registration and credit card processing at events.
The software is excellent at doing the following:
1. Allowing us a user-friendly platform to manage our event day registrations
2. Giving us the option to swipe a credit card (or save a credit card) so that our attendees can both make contributions and purchases during an event using only their bid number
Pros
Credit card swiping at registration is important to us. It allows our attendees to have the option to make a contribution during our special appeal, purchase silent auction items, etc... without having to make a payment each time.
The day-of-event registration is so easy. As long as our host has provided us the name of the attendee registration is a breeze.
The ability to send out post-event tax receipts
Cons
My main issue with Greater Giving is that they do not allow us to pass on the fees to the purchasers, which is why we do not use them for pre-event admission and sponsorship sales.
I wish that the event registration webpage could be modified more so that it can be brand compliant and look like it belongs on our website.
It is slightly more expensive than some of the other options - but for the reasons I stated in the pros section, we find that it is worth the extra cost for our event-related needs.
Likelihood to Recommend
For our organization, Greater Giving is the best option because of the credit card swiping, the ease of the registration, and the tax receipts alone. I do wish that it would allow us to pass on the credit card fees to the purchaser, but for that reason, we don't use it for registration.
For an organization NOT needing to swipe credit cards at the event for on-site purchases or using their tax receipt software, I do think that there are more affordable options.
