Zoho is easy to learn and user friendly, but system is not super robust for organizations with more than 500 active supporters
September 18, 2020

Zoho is easy to learn and user friendly, but system is not super robust for organizations with more than 500 active supporters

Anonymous | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Overall Satisfaction with Greater Giving

I began using Greater Giving (GG) as a volunteer at a gala, then became the treasurer of the gala the next year. I really liked the system, so decided to purchase it for my nonprofit. We have primarily used GG to manage our gala ticket purchases, table assignments, and our day to day donations online.

Pros

  • Website design is really easy and looks very professional.
  • Data uploads and downloads are generally pretty easy.
  • Process flows are nicely organized and easy for a non-technical person to figure out

Cons

  • Reports have frequent glitches; especially when downloading large amounts of data (more than 500 records).
  • Lacks data integration capabilities with other systems (Salesforce, Constant Contact, Zoho, etc.); I have found workarounds by uploading and downloading reports, but it really is a pain
  • Customer Support is terrible! The online support is uncaring and completely incompetent. On the other hand, the phone support is really friendly and generally quite knowledgeable about the product and solutions.
  • Having one system that can manage online donations, ticket purchases, online auction, donor tax letters, etc. has created efficiency for my org.
  • Reports are flawed and lack of data integration with other systems causes me to do a lot of unnecessary manual work.
Greater Giving is on-par with the look and feel of other systems. It is pretty easy to get up to speed without much technical experience. My main complaint is that the underlying system isn't as robust.
Online support was one of the worst customer service experiences I've ever had (I would give them a 1). Phone support and implementation support were very nice and knowledgeable.
Great for beginners. Easy to get up and running quickly. I did worry a bit about my end-users accidentally changing or deleting data.

Do you think Greater Giving delivers good value for the price?

Yes

Are you happy with Greater Giving's feature set?

Yes

Did Greater Giving live up to sales and marketing promises?

No

Did implementation of Greater Giving go as expected?

Yes

Would you buy Greater Giving again?

No

At first, I loved the system, but after using it for several months, became frustrated with the system's errors. I asked to speak to a manager, so they could be aware of my suggestions (as a fan of the product). They never returned my multiple requests for a conversation, which made me feel unvalued. It really turned me against the product because nobody ever offered me guidance or even an apology for my product complaints/concerns. I currently still use the product, but would only half-heartedly recommend it to friends and colleagues. I will definitely NOT implement it for my future clients.

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