Zoho is easy to learn and user friendly, but system is not super robust for organizations with more than 500 active supporters
September 18, 2020
Zoho is easy to learn and user friendly, but system is not super robust for organizations with more than 500 active supporters

Score 6 out of 10
Vetted Review
Verified User
Overall Satisfaction with Greater Giving
I began using Greater Giving (GG) as a volunteer at a gala, then became the treasurer of the gala the next year. I really liked the system, so decided to purchase it for my nonprofit. We have primarily used GG to manage our gala ticket purchases, table assignments, and our day to day donations online.
Pros
- Website design is really easy and looks very professional.
- Data uploads and downloads are generally pretty easy.
- Process flows are nicely organized and easy for a non-technical person to figure out
Cons
- Reports have frequent glitches; especially when downloading large amounts of data (more than 500 records).
- Lacks data integration capabilities with other systems (Salesforce, Constant Contact, Zoho, etc.); I have found workarounds by uploading and downloading reports, but it really is a pain
- Customer Support is terrible! The online support is uncaring and completely incompetent. On the other hand, the phone support is really friendly and generally quite knowledgeable about the product and solutions.
- Having one system that can manage online donations, ticket purchases, online auction, donor tax letters, etc. has created efficiency for my org.
- Reports are flawed and lack of data integration with other systems causes me to do a lot of unnecessary manual work.
Greater Giving is on-par with the look and feel of other systems. It is pretty easy to get up to speed without much technical experience. My main complaint is that the underlying system isn't as robust.
Do you think Greater Giving delivers good value for the price?
Yes
Are you happy with Greater Giving's feature set?
Yes
Did Greater Giving live up to sales and marketing promises?
No
Did implementation of Greater Giving go as expected?
Yes
Would you buy Greater Giving again?
No
Comments
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