Greater Giving Helped me Actually Enjoy Events!
Anonymous | TrustRadius Reviewer
July 26, 2018

Greater Giving Helped me Actually Enjoy Events!

Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Greater Giving

Greater Giving is used in our Development and Communications Department. We use the platform for our event planning and execution - i.e., the annual gala and other smaller events.
  • Greater Giving is very user-friendly for both staff and volunteers
  • Greater Giving sales and receipt generating features are well received by the guest at our event
  • Greater Giving provides excellent customer support - in particular, their "night of" event support
  • Greater Giving would improve the client experience if sites were allowed to create a more fully functioning "test" models to use when training volunteers. Example, testing the online auction features in test mode
  • Navigating their video/webinar catalog seemed clunkier than in previous years
  • The reporting improved our abilities to provide accurate information more timely to the finance department - a plus when completing the annual 990 or other information for our auditors.
  • We saw an increase in collecting on pledges when we switched from a "text-to-give" platform (from another provider) to incorporating all event elements into Greater Giving. We were able to capture over 95% of gifts within 48 hours of the event compared to less than half that amount in previous years.
  • The reports generated by Greater Giving are better received by our board of directors - easier to digest and provide meaningful analytics
Greater Giving is well suited for galas and other smaller events. We use it for about four events annually ranging in size from 80 - 400 guests. We tried to use it for an open house but did not have as much success in capturing the information as the groups responding varied in size - our frustrations may have due to limited experience with the product.

We are finding the more familiar we are with the product, the better our ROI on our investment.