Greater Giving Helped me Actually Enjoy Events!
July 26, 2018
Greater Giving Helped me Actually Enjoy Events!
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Greater Giving
Greater Giving is used in our Development and Communications Department. We use the platform for our event planning and execution - i.e., the annual gala and other smaller events.
Pros
- Greater Giving is very user-friendly for both staff and volunteers
- Greater Giving sales and receipt generating features are well received by the guest at our event
- Greater Giving provides excellent customer support - in particular, their "night of" event support
Cons
- Greater Giving would improve the client experience if sites were allowed to create a more fully functioning "test" models to use when training volunteers. Example, testing the online auction features in test mode
- Navigating their video/webinar catalog seemed clunkier than in previous years
- The reporting improved our abilities to provide accurate information more timely to the finance department - a plus when completing the annual 990 or other information for our auditors.
- We saw an increase in collecting on pledges when we switched from a "text-to-give" platform (from another provider) to incorporating all event elements into Greater Giving. We were able to capture over 95% of gifts within 48 hours of the event compared to less than half that amount in previous years.
- The reports generated by Greater Giving are better received by our board of directors - easier to digest and provide meaningful analytics
Comments
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