Growave Reviews and Ratings

Rating: 9.7 out of 10

Score

9.7 out of 10

Community insights

TrustRadius Insights for Growave are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Responsive Customer Service: Many users have praised Growave for its responsive and supportive customer service. Customers appreciate the quick and professional responses to their emails, demonstrating a high level of responsiveness and professionalism from the company.

Seamless Integration: Several reviewers have commended Growave for its seamless integration with their websites. They have highlighted the expertise of the development team in implementing features according to their specifications, making the onboarding process easy and hassle-free.

Affordable Solution: Users find Growave to be a cost-effective solution compared to other agencies. It allows them to progress with website development without incurring high costs, making it an attractive option for businesses looking for affordable yet effective solutions.

Reviews

12 Reviews

Great Job Growave!!!

Rating: 10 out of 10

February 14, 2024

Use Cases and Deployment Scope

Rewards & Loyalty program, Wishlist function, Reviews function + many more business matters are all solved by using Growave

Pros

Customer Service
Innovative App
Competitive offer with other uses

Cons

Consider making some of the Enterprise only features available to Growth. Specifically, ability to offer products in exchange for points! I would like to give my best customer the opportunity to earn really cool corporate swag. For example, Collect 100 S'Miles (points) in exchange to WhiteBrights leather book bag. Also, Klaviyo integration. That should not be an Enterprise level feature?

Likelihood to Recommend

After an exhaustive search, I was excited to choose Growave for my biz rewards & loyalty program, the Smile High Club™. The app is very customizeable so has checked off every requirement as far as our branding style guide goes. The greatest thing about Growave is its people. They are so kind, patient & know their stuff!! They always have an answer for me.

Mason Preddy

Founder/CEO in Corporate at WhiteBrights® (51-200 employees)

Vetted Review

1 year of experience

View profile

Growave is perfect for our shop!

Rating: 10 out of 10

January 24, 2022

Use Cases and Deployment Scope

With my site's design, we wanted to go with the cleanest possible mobile look. Anything with a pop-up widget was out of the question. This left me with Loyalty Lion or Growave for options in terms of a loyalty points app that can be embedded in its own dedicated page or menu. The app runs completely off site and doesn't install any code. I had many design changes that needed to be done, including the color change of almost every bit of text and background in the program. I could have done this myself, if it had been on the Shopify side. However I was able to reach out to the team and they promptly made all of the required changes, pretty much the same day. They absolutely didn't have to do any of that, based on the low price the app. For a fraction of the price of the other major loyalty point apps, you get awesome rewards, reviews, wishlist, and social login app, all baked into one, for a very low monthly fee (based on order volume). For the price, the quality of the app and the team backing it are unbeatable. Highly recommended, and I will be a customer for life as our store grows. Thanks so much Growave!

Pros

Embeds loyalty program
Simple, clean integration
Excellent back-end customer service

Likelihood to Recommend

Great rewards and reviews app; has everything built in to keep customers returning.

Robert Lodge

Owner in Sales at Resynate.com (1-10 employees)

Vetted Review

1 year of experience

View profile

Growave has been working wonderfully for SWIFF - makes our site as fresh as our product.

Rating: 10 out of 10

January 19, 2022

Use Cases and Deployment Scope

We use Growave for their loyalty/rewards, referral, Instagram, and reviews functionality. We felt that having all of this info through the same app was valuable. Moreover, the Growave team has been incredibly helpful in customizing certain modules for our specific needs and brand. So far all interactions have been positive and we receive quick feedback and assistance. We still are collecting data on the monetary value to our company, but holistically it has added great value and accessibility for our customers.

Pros

Customization
Rapid turnaround
very helpful

Cons

Some integrations with Shopify 2.0 require customization
Some language or grammar in their default replies might not be perfect English but are easily customized
We do not use the wishlist app yet, so cannot comment on that

Likelihood to Recommend

It is very valuable for loyalty programs, shoppable Instagram, and referrals. Although we enjoy the reviews portion too, there are other apps that offer just that. The main advantage is that it bundles all of these things into a single app, with a single point of contact, with a single set of customization, etc.

Joseph (JJ) Richardson

Co-founder at SWIFF (1-10 employees)

Vetted Review

1 year of experience

View profile

Best Review and Rewards Software for the Money

Rating: 10 out of 10

Incentivized

September 20, 2021

Use Cases and Deployment Scope

I use it for my online store, JestPaint.com to reward my customers, collect reviews, and interact with them by answering product questions. It also allows my customers to post pictures on their reviews.

Pros

Rewards for purchases and other actions.
Collect reviews and Q&A.
Excellent customer service.
Show products added to Wishlist's.

Cons

None really

Likelihood to Recommend

This is great software for any company looking to reward their customers for actions taken on their site, to collect great reviews, and to interact with customers in the form of product Q&A.

Verified User

Partner in Corporate (1-10 employees)

Vetted Review

4 years of experience

Growave is a perfect system to use in a Shopify environment for a customer loyalty and reviews program

Rating: 9 out of 10

June 30, 2021

Use Cases and Deployment Scope

We are using Growave for our Shopify stores, for the following functions:

1. Customers Reviews

2. Customer Loyalty points

3. Shoppable Instagram feed

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It helps us to build a more loyal customer base

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Pros

Growave first seeks to understand the question before they take action
Quick response - Growave always responses within a couple of hours

Cons

They could improve their e-mail functionalilty. It is difficult to improve the look and feel of their e-mails

Likelihood to Recommend

See the examples mentioned earlier. Growave offers a single system that can be used for multiple purposes. And their customer support is great.

Matthijs Bijl

Managing Editor in Corporate at POM Amsterdam (11-50 employees)

Vetted Review

1 year of experience

Growave: A powerful multifaceted dynamic app for launching an e-commerce site

Rating: 10 out of 10

March 3, 2021

Use Cases and Deployment Scope

Growave is a multifaceted consumer retention APP, that is truly difficult to appreciate until you begin to isolate the APP in its parts. Many aspects of the APP may seem superfluous at the time, but when trying to seek out APPs that may be similar in nature and assemble them all separately into something similar to the Growave APP. It is at this point you begin to realize that Growave is truly the Swiss Army Knife of consumer retention add ons.

Pros

Dynamic and easy to onboard with your e-commerce site.
Multi-Faceted
Exceptional customer service both in technical integration and promotion assistance.

Cons

It will be nice in the future to see a customizable all-in-one design module for a dynamic portal page for the customer accounts. Currently, the pages work fabulous, just with added customization, it will assist with future branding impressions.

Likelihood to Recommend

With the number of features that accompany the Growave App, it is probably one of the best and fastest ways to launch a dynamic e-commerce site.

Ralph Turchiano

Owner in Social Media at AlchePharma (11-50 employees)

Vetted Review

1 year of experience

View profile

A Great App!

Rating: 10 out of 10

February 24, 2021

Use Cases and Deployment Scope

I added Growave to my shop over 6 months ago. The interface is very customizable and easy to use. The team at Growave has been one of the best I've worked with when it comes to support. They're always available, quick to respond, and very helpful. I've requested a handful of small tasks specific to my storefront and they helped me with a fix or customization for all of them. I'm very happy with the app!

Pros

Great Customer Service
Open Minded to Customer Feedback and Requests
Easily Integrates to Website
Love the Shopable Instagram Feature

Cons

The in-app apps (on the back end) aren't all consistent on how they are laid out and the options/settings.
I'd like to see a more in depth connection to social media. Specifically Instagram. It would be great to be able to ask site visitors for their social media handles at the same time that they input their email when they create an account.

Likelihood to Recommend

I use Growave for their rewards program (point system) and their shoppable Instagram feature specifically. Growave does not have email marketing functionality or customer-specific product targeting which would be a nice addition.

LaVerne Woroschuk

President, Founder at Z & Joxa Co. (1-10 employees)

Vetted Review

1 year of experience

View profile

Great free basic features for new eCommerce Shopify businesses

Rating: 10 out of 10

November 11, 2020

Use Cases and Deployment Scope

We currently use Growave for our eCommerce Shopify business that adds extra functionalities such as the ability for users to have wishlist favourite products on our website to return to later on and the ability to use social media to create an account and log on to our website. As a small business we feel very well looked after by Growave, they have helped us integrate their app seamlessly onto our website in a timely manner and responds to email very quickly. Whenever we encountered any problems, we could always rely on Growave's dev team to provide us with assistance. Overall, we're very satisfied and happy with Growave's app and customer support.

Pros

Very supportive and patient customer service
Features are implemented according to how to specify it
App is seamlessly integrated to your website by Growave's dev team

Cons

No cons so far

Likelihood to Recommend

Growave has free and paid functionalities, small businesses who want to grow sales with loyalty, rewards, reviews and wishlist functionalities for example are suited. Businesses can use their free features such as reviews, wishlist and social media login for free.

Michael Huynh

Customer Support Officer in Customer Service at X.Yue Shop (1-10 employees)

Vetted Review

At last! A Shopify App that Delivers and a Team that Supports

Rating: 10 out of 10

April 8, 2020

Use Cases and Deployment Scope

Growave adds extra useful functionality to our eCommerce Shopify site which allows us to automatically request and post reviews from customers and also we use the Shoppable Instagram feed on our home page - there are other functions in the package that we subscribe to but these are the main ones. We used to subscribe to a more expensive reviews company where we used to feel like just another client, but Growave despite being based in another country feels much more like a partner agency when we need to use them for advice or support.

Pros

Support - They respond to emails quickly and professionally.
Coding - They are Shopify experts and will also try to find a solution to a request.
They are also cost effective meaning we are able to progress with development of our site without the high cost some other agencies charge.

Cons

As a 3rd party software they are not as integrated into Google Shopping as other more established review sites however they are working to ensure that our reviews appear in our Google Shopping campaign.

Likelihood to Recommend

For SME's who use Shopify they are the best developers and provide the best support of any paid app that we have.

Jonathan Lee

Director in Marketing at Lily Charmed (1-10 employees)

Vetted Review

2 years of experience

Awesome App

Rating: 10 out of 10

February 28, 2020

Use Cases and Deployment Scope

We use Growave on our webshop for different features like offering our customers a wishlist, a rewards program, or displaying an Instagram feed.

Pros

Customer service.
Implementing product.
All the app features we use (Wishlist, Rewards System, Instagram Feed, Social Login, automated emails).

Cons

Not really anything there that would necessarily be needed, or that troubled the usage of the app. Of course, there were some "problems" or how I would better describe it "things that needed to be changed" when we first started with the app, but the back office is very easy to use and understand and if there was something, that couldn't be solved there, the customer service was very easy to respond, handle and solve the situation. So that's not really a drawback, because I guess it's a normal thing.
The only thing that could be adapted, is that the emails are not multilingual. So it is not possible to translate them even with another translation app. So that's sort of bad for a multilingual shop, but is only a minor drawback.

Likelihood to Recommend

Growave is good for marketing purposes and options for customers on a webshop.

Verified User

Project Manager (11-50 employees)

Vetted Review

1 year of experience

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