Best Review and Rewards Software for the Money
Updated October 23, 2021
Best Review and Rewards Software for the Money
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Growave (formerly SocialShopWave)
I use it for my online store, JestPaint.com to reward my customers, collect reviews, and interact with them by answering product questions. It also allows my customers to post pictures on their reviews.
- Rewards for purchases and other actions.
- Collect reviews and Q&A.
- Excellent customer service.
- Show products added to Wishlist's.
- None really
- Very positive. Thousands of customers have left amazing reviews and used their rewards.
I have not used any other before because this one was great from the get go.
Do you think Growave delivers good value for the price?
Yes
Are you happy with Growave's feature set?
Yes
Did Growave live up to sales and marketing promises?
Yes
Did implementation of Growave go as expected?
Yes
Would you buy Growave again?
Yes
Growave Feature Ratings
Using Growave (formerly SocialShopWave)
1 - CEO of the company mainly, which is also in charge of customer retention and customer experience along with customer service in general.
1 - Just the CEO which has some knowledge on the app and can always reach out to their support staff which is very helpful and responsive.
- Getting reviews from customers
- Rewarding customers with gift cards
- Creating a Q&A section so customers interact with us on the product page
- The Q&A section as a selling opportunity was new to us
- Rewarding customers for their birthday has created some good feedback
- User generated content in the forms of reviews with pictures has been great
- Creating a VIP program
Evaluating Growave and Competitors
- Price
- Product Features
- Product Usability
Features was the main thing, they really offer about everything you need to create a good customer experience and get customers interacting with you and your site.
I would not.
Growave Implementation
- Implemented in-house
Change management was minimal - Nothing really, we were not using any other app and our employees needed no training on it as I am in charge of it.
- Layout and design
Growave Support
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
No need to do that.
Yes - Yes
When my wishlist page was not working due to changes I made on my theme, in less than 2 hours it was working again!
Using Growave
| Pros | Cons |
|---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | None |
- Reviews
- Rewards
- Q&A
- Wishlist
- None