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Guestara

What is Guestara?

Guestara is a guest management platform for independent hotels, resorts, hostels, short-term rentals, and growing hotel groups. It manages the full guest journey, from booking to post-stay, and runs on top of a property's existing PMS rather than replacing it, integrating with systems such as Cloudbeds, Oracle OPERA, Mews, Apaleo, Yanolja Cloud and Guesty.

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Categories & Use Cases

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Screenshot of Guests check in before arrival or in seconds on site. AI scans and verifies guest IDs, auto-fills registration, captures signatures, and syncs to your PMS. Front desk queues shrink and a full check-in takes about 30 seconds, even at peak arrivals.
Screenshot of Guestara catches problems before they become public reviews. It collects feedback during the stay, flags unhappy guests so staff can recover in real time, and routes happy guests to leave public reviews.
Screenshot of how Guestara lets hotels offer room upgrades, early check-in, F&B, and local experiences at the moments guests are most likely to buy, with AI recommending the right offer to the right guest.
Screenshot of Guestara's unified inbox brings guest conversations from WhatsApp, email, SMS, and social channels into one shared view, so any team member can see the full history and respond without switching tools. Messages can be assigned, and a 24/7 AI chatbot handles routine guest questions and escalates to staff when needed.
Screenshot of Guestara lets hotels run marketing and guest engagement directly through WhatsApp. Properties can send broadcast campaigns, promotional offers, and automated messages to guests on the channel they check most, driving direct bookings and upsells without a separate marketing tool. Messages are managed alongside other guest conversations in the same platform.
Screenshot of Guestara turns a tablet or lobby terminal into a self-service check-in station. Guests scan their ID, complete registration, and provide a signature without waiting at the front desk. AI extracts and verifies the ID details and syncs them to the property's PMS, completing check-in in about 30 seconds and reducing front desk queues at peak arrival times.
Screenshot of Guestara's branded guest app that runs under the hotel's own name and domain. Guests use it to check in, message the hotel, order room service and F&B, access their room through supported smart locks, browse digital guidebooks, and find local recommendations. It gives guests a single place to manage their stay while keeping every interaction under the property's brand.
Guestara
Screenshot of Guestara payment collection options, including pre-arrival deposits, on-site charges, and post-checkout settlements. Properties can send secure payment links and accept cards, UPI, netbanking, and digital wallets from both domestic and international guests, with transactions recorded against the booking in the property's PMS. It connects with payment gateways such as Stripe and Razorpay.
Screenshot of Guestara integrates with smart locks to give guests keyless room entry and give staff remote access control. It connects with 50+ smart lock brands, issues digital keys tied to each booking, and lets staff lock or unlock remotely, with access automated from check-in through checkout. This removes physical key handling at the front desk and supports a fully contactless arrival.

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Screenshot of Guests check in before arrival or in seconds on site. AI scans and verifies guest IDs, auto-fills registration, captures signatures, and syncs to your PMS. Front desk queues shrink and a full check-in takes about 30 seconds, even at peak arrivals.

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