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Cloudbeds has proven to be a game-changer for property managers who have experienced difficulties managing reservations across multiple …
Overview
What is Cloudbeds?
Cloudbeds is a cloud-based hospitality management software designed to simplify the work lives of hoteliers. It provides an all-in-one centralized solution for managing various types of hospitality properties, including hotels and vacation rentals, among others. With Cloudbeds, users can manage different...
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What is Cloudbeds?
Cloudbeds headquartered in San Diego offers a single platform to manage guests, staff, inventory, pricing, and data in real-time, for independent properties and hotel chains.
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- No setup fee
For the latest information on pricing, visithttps://www.cloudbeds.com/pricing
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- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Demos
Discover Cloudbeds - the hotel management software that's revolutionizing hospitality
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Revenge of the Traveler - Life Before Cloudbeds
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Product Details
- About
- Tech Details
What is Cloudbeds?
Cloudbeds is a cloud-based hospitality management software designed to simplify the work lives of hoteliers. It provides an all-in-one centralized solution for managing various types of hospitality properties, including hotels and vacation rentals, among others. With Cloudbeds, users can manage different aspects of their businesses such as bookings, channel management, revenue management, housekeeping, payments and more from a single platform.
The software offers users flexibility in customizing fees, taxes, policies and creating custom fields to record additional guest details suiting each business's unique requirements. The inventory mapping feature automatically maps inventory from the property management system to different online marketplaces offering greater visibility to potential guests. Furthermore, with mybookings solution users can easily take direct reservations through their website or Facebook page and process credit card payments without the need for any third-party services. Trusted by thousands of hotels worldwide across 148 countries due to its efficient functionality – Cloudbeds is an excellent tool suitable for anyone looking to streamline the day-to-day running of their hospitality business.
Cloudbeds Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
Cloudbeds has proven to be a game-changer for property managers who have experienced difficulties managing reservations across multiple reservation agencies. The software automatically updates room availability and rates across all channels, ensuring that there is no overbooking that would otherwise cause a lot of confusion. The shared inventory feature helps to maximize revenue by allowing for better management of front office activity.
Users have had concerns about the language barrier when communicating with Cloudbeds' English support team; however, most users have still found the service manageable. Additionally, some users have also raised concerns about the lack of record-keeping that results in lost data when changes are made to bookings.
Despite these concerns, several users have praised Cloudbeds for its effectiveness in helping them optimize their marketing efforts and increase bookings. With features like customer history and email marketing, many users can now customize and target their communications with ease. Furthermore, Cloudbeds' easy-to-use software has helped some users manage their properties more efficiently and incentivised others to start using it by highlighting how easy it is to learn.
The company has been commended for its customer support team's responsiveness, especially during the COVID-19 pandemic, where they provided relief solutions to customers. Although some users initially experienced synchronization issues during implementation, they reported finding Cloudbeds' support team helpful in resolving these problems. In summary, Cloudbeds is a trusted cloud-based system that has helped many grow their businesses through efficient property management and online exposure.
User-Friendly Interface: Many reviewers have praised Cloudbeds' user-friendly interface, stating that it is easy to use and navigate even for non-trained individuals. The instructional videos on each screen make it simple to operate the features of the current window one is viewing, while the reporting is easy to read and understand.
Integration with Vendors: A significant number of users appreciated how Cloudbeds integrates with a large pool of vendors which cater specifically to each hotel's operation. This integration has helped increase direct bookings and revenue by providing seamless connectivity with channels and useful integrations.
Excellent Customer Support: Several users have noted that Cloudbeds provides excellent customer support, which is fast, responsive, and provided by well-trained staff. The 24/7 support was highly appreciated by users who found them very responsive to requests for help. Additionally, many reviewers mentioned Cloudbed's active community Ideas community where even the CEO participates making it an enjoyable software to use.
Confusing Booking System: Several reviewers have reported that the software's booking system is confusing and can result in mistakes. Customers are able to book without having a room assigned, which causes confusion and errors.
Technical Issues: Many users have experienced technical issues while using Cloudbeds, resulting in lag and front desk terminals being inaccessible. Some users feel frustrated by these issues as it slows down their workflow.
Poor Customer Support: A number of reviewers have expressed frustration with inadequate customer support from Cloudbeds. They feel like they are on their own when trying to troubleshoot issues, which can be time-consuming and frustrating.