HaloITSM Reviews and Ratings

Use Cases and Deployment Scope

A tailor-made platform that offers everything that our company and clients expect and need in order to give continuity to operations capable to transform our current ways of working into intuitive, up-to-the-minute workflows. Encompasses all of the activities involved in delivering IT to the business.

Likelihood to Recommend

The benefits reported are multiple. We highlight, first of all, it favors operational continuity easily by solving IT problems in limited times due to their clean interface on both sides which increases end-users productivity. The delivery of the customized reports allows us to analyze recurring events and make improvements for the proper functioning of the company.

Use Cases and Deployment Scope

HaloISTM was chosen to replace our Zendesk offering. We needed a full ITSM system that was easy to configure but still offered a great opportunity to adapt to our needs. Service assurance and cost tracking are very important to us and HaloITSM facilitate these for us.

Likelihood to Recommend

HaloITSM is a system that offers ITIL functionality but allows you to use only the parts relevant to your situation. Configuration is easy and made even easier with the knowledge of the consultants and support staff. A large number of standard integrations are included and the Halo API provides the ability to integrate with just about anything. The portal is simple to set up and provides many modification options.

Use Cases and Deployment Scope

In our organisation, we use Halo as a ticketsystem, Knowledge Base, CMDB, Asset Management and Resource booking software. The ticketing and knowledgebase are the core functions. We provide a lot of knowledgebase articles for our teachers and students, but if the KB doesn't give them the answer to their problem, they open up a ticket and we support them. Most of our businessporoblems probably are user related problems and are often asked like "how to..." We get around 20 tickets per week.

We also provide a booking service for our users where they can set up reservations for our hardware.

Likelihood to Recommend

Halo is well suited for institutions like schools or bigger companies with multiple locations, where all customers are known and we as technicians are able to import all our customers. In this envirnoment, it's easy to keep your DB clean and organised. Plus, we can create a well suited KB and make sure, there0s something for everyone.

I think it might get a bit tricky if you're trying to use Halo within a smaller business with a lot of external customers, like people who have like tree problems a year. For me personally, it would be tricky to set up a KB and structure who suits everyone.

Use Cases and Deployment Scope

As a company built on acquisitions, we had a

number of disparate solutions and teams that we wanted to bring together in

one, easy use, and easy-to-customize solution that fitted our business need,

rather than trying to fit our business to the structure of the solution. We needed one solution for IT, HR, Purchase Ledger, and Customer Service that also integrated with existing solutions and was ITIL compliant.

Likelihood to Recommend

Well suited Any environment where your main concerns are speed of response, customization, adaptability, no hidden costs, and a smooth system that works the way you want it with minimal effort and a lot of free support on tap when you need it. Less Appropriate When you want something overpriced that looks pretty but takes 5 minutes to raise a single ticket, only gets updates quarterly, developments cost a fortune, licenses cost a fortune and your main concern is the Gartner report.

Use Cases and Deployment Scope

We initially purchased HaloITSM to replace our previous SDMT. It was designed for use primarily to log and manage Service Desk tickets with a degree of asset management and other core ITIL processes.

Likelihood to Recommend

The key benefit we have seen is that there is no limit on the number of configurations, categories, "action" buttons, imported assets, etc. Our previous system had limits on all of these and the price escalated significantly if we wanted a sensible number of options available to us.

Use Cases and Deployment Scope

We have recently rolled out HaloITSM to multiple areas of the business which has allowed us to create a central "hub" for all service issues and requests. Problem and change management is being used by our support services and has really allowed us to improve the management of issues and changes. The only downside to this product is [that] you cannot set tickets [to not] create new tickets on an email mailbox setup, it's an all or nothing checkbox.

Likelihood to Recommend

HaloITSM is well suited to all business requirements. We have areas from IT, facilities, finance, [and] fleet all using the system in different ways. [It] is customizable enough to be able to fulfill all individual departments' requirements.

Use Cases and Deployment Scope

One of the best ITSM solutions I have used. It was good before but the product has had a revamp in recent years the web app is modern and easy to use, very customizable. It is used around the world in multiple cultures and the feedback is always how easy it is to understand and start using. If I have ever had to log a support call with Halo the service is excellent and a quick resolution is found.

Likelihood to Recommend

Having used a few different products over their years they have always felt static or charged more money for extra customization. It feels like if Halo does not do it today make the suggestion and it will do it tomorrow.

Use Cases and Deployment Scope

We decided to use HaloITSM as our IT service desk software as we were impressed with the feature set, pricing, and the customisation. Initially we used it for ticketing/incident logging but over the year we have been using it we have now implemented the dashboard, asset management, authorisation workflows, front end portal/self-service portal, Project management, Contract management, Service level agreements and custom reporting. Halo has plenty of depth in the customisation across all feature sets, sometimes due to the number of options it can get confusing, but the Halo support team and onboarding team are always quick and happy to help. There is also a good amount of integration into other applications. We use integration into Lansweeper, Azure, PowerShell which gives us some level of automation and takes away manual processes. The pre created reports offer a lot of variety, custom reports can be written but you do need some SQL knowledge.

Likelihood to Recommend

It has helped us maintan SLA's with our users and suppliers due to the ability to create differnet SLA's depending on the ticket workflow. We've also used it to asset label our Infrastructure. This has given us a greater vision of where our devices are, who's it being used by and ability to see warranty information quickly. The project managment side can be a little tricky to overview, but Halo does release a lot of updates and are always happy to get product feedback and add suggestions to their development program.

Use Cases and Deployment Scope

We use Halo for Incident, Change, and Asset Management. The original plan was for it to only be used by the IT Department to manage our Incident, Change, and Assets for internal and external customers. However, due to the ease of configuration, we expanded the usage to include our Facilities Team. The system is now used for monitoring live services (alerting staff automatically) and service catalog quoting (allowing the tracking of quotation status' and electronic approvals). Regarding management of our ISO27001 accreditations, through some basic configurations, we now track our ISO actions and report progress using Halo. There are other various aspects of Halo that we will be implementing but haven't gotten around to doing yet.

Likelihood to Recommend

If you want a value for money full system, which you could use out of the box then this is the one for you. If you want a system that can take care of tasks then this is the one for you. [HaloITSM] is easily scalable with very competitive pricing. New features are added regularly based on best practices and customer requirements.

Use Cases and Deployment Scope

We use HALO for our IT Support Desk within the Trust. It works incredibly well and gives us a simple-to-use system that allows us to log and manage IT Support Calls efficiently and effectively. The functionality is very good and is always being developed which allows us to keep updating and improving our internal workflows and processes and to utilise the new functionality. We chose HALO over many different systems that were available on the market due to it being cloud-based and very simple to use. Also with the other modules available such as Change and Asset Management and also the Self Service Portal it was very appealing to us. HALO is going from strength to strength and we look forward to using it in the future.

Likelihood to Recommend

HALO is very much suited to the IT Support Desk environment and works very well. It offers all the functionality that is required to run a service plus much more. I can't really comment on the other modules yet as we haven't really fully utilised them, but hopefully will in the future.