Item: HaloITSM
Rating: 9
Author: Philippe Dudley

Overall Satisfaction with HaloITSM

Use Cases and Deployment Scope

A tailor-made platform that offers everything that our company and clients expect and need in order to give continuity to operations capable to transform our current ways of working into intuitive, up-to-the-minute workflows. Encompasses all of the activities involved in delivering IT to the business.

Pros and Cons

Pros

Faster resolutions
Self-service portal
Apps integration
Change Management

Cons

More integration with other platforms such as ServiceNow, among others...

Return on Investment

Each user, who uses IT equipment, is part of a value chain that results in delivering products and services
Ensure business process is not broken.

Key Insights

Do you think HaloITSM delivers good value for the price?

Yes

Are you happy with HaloITSM's feature set?

Yes

Did HaloITSM live up to sales and marketing promises?

Yes

Did implementation of HaloITSM go as expected?

Yes

Would you buy HaloITSM again?

Yes

Likelihood to Recommend

The benefits reported are multiple. We highlight, first of all, it favors operational continuity easily by solving IT problems in limited times due to their clean interface on both sides which increases end-users productivity. The delivery of the customized reports allows us to analyze recurring events and make improvements for the proper functioning of the company.

HaloITSM Feature Ratings

Comments

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Jean-Yves Hemlin
commented 2 years ago
Great product but their documentation would beneficiate from a complete rework from a teaching professional.

HaloITSM, so flexible that quickly adjusts to your business