Great, continuously improving product
February 24, 2022
Great, continuously improving product
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with HaloITSM
We have recently rolled out HaloITSM to multiple areas of the business which has allowed us to create a central "hub" for all service issues and requests. Problem and change management is being used by our support services and has really allowed us to improve the management of issues and changes. The only downside to this product is [that] you cannot set tickets [to not] create new tickets on an email mailbox setup, it's an all or nothing checkbox.
Pros
- API Integrations
- Flexibility of functions
- Easy to configure
- User Friendly
Cons
- Further functions for individual mailboxes
- Central management for executive management to see all reporting areas data
- Supports all process improvements
- Agent experience has improved due to easy of use
[HalolTSM is] easier to configure, [more flexible] with workflows, [has] APIs and customizable fields, [and] additional licenses [do] not require system file updates and service restarts.
Do you think HaloITSM delivers good value for the price?
Yes
Are you happy with HaloITSM's feature set?
Yes
Did HaloITSM live up to sales and marketing promises?
Yes
Did implementation of HaloITSM go as expected?
Yes
Would you buy HaloITSM again?
Yes
Comments
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