Help Desk Migration

Score9.5 out of 10

9 Reviews and Ratings

What is Help Desk Migration?

Help Desk Migration is a tool used to transfer data from one platform to another securely, accurately, and with no downtime.

Categories & Use Cases

Migration

Media

Screenshot of selecting the source and target platforms.

Screenshot of mapping data for an accurate migration process.

Screenshot of running the Demo Migration, which includes transferring 20 tickets and 20 articles.

Screenshot of reviewing the demo migration results.

Screenshot of adjusting the mapping and refining the data migration path.

Screenshot of the migration progress — duration depends on the number of records being migrated.

1 / 7

Screenshot of selecting the source and target platforms.

Pros

Facilitates data transfer and consolidation across diverse help desk platforms
Intuitive user interface and straightforward setup for complex migrations
Demo migration feature allows preview and validation of data

Cons

Field mapping descriptions can be confusing or less intuitive
Frequent need for support assistance to clarify field mapping scenarios
Limited in-app guidance for complex mapping

Verified User

Employee in Customer Service (51-200 employees)

Use Cases and Deployment Scope

I was tasked with migrating our ~26,000 tickets and contacts data in Hubspot to Freshdesk and had a week to do it.

Pros

Excellent response times from their customer support
A free demo that lets you migrate about 20 tickets
Available to work on weekends
An intuitive UI for mapping fields between platforms

Cons

Once the demo was over, it was hard to navigate to the Full migration options without accidentally running the demo again.

Return on Investment

We avoided losing all of our legacy ticket data.

Usability

Verified User

Technician in Information Technology (51-200 employees)

Use Cases and Deployment Scope

We migrated from Jira Service Management and Jira Software Projects in a Jira Cloud Instance to a HaloPSA Cloud Instance.

With the help of Help Desk Migration the migration was very smooth and al special requests were implemented via customization. The migration was fast, reliable and ofcource successfull.

Pros

Default Mapping Features resolved already 80% of our needs
Customization from the Help Desk Migration resolved our special needs
Reporting and visibility of the migration
Data Quality after migration
ease of use

Cons

2FA Authentication to the Help Desk Migration Portal would be very nice as the software is handling critical data.
Billing is run externaly and requires communication via mail

Return on Investment

The required manpower was significantly lower than in previous migrations
The migration of data was a small task in the context of the whole project
No special knowledge of the data structures between the tools was required

Usability

Other Software Used

HaloPSA, n8n, Atlassian Jira

Verified User

Manager in Information Technology (51-200 employees)

Use Cases and Deployment Scope

We used Help Desk Migration to migrate from Zoho Desk to FreshService in 2026.
It saved manually emailing tickets from the old system to the new, and meant conversation history, fields and attachments could all be carried over with ease.

Pros

Powerful solution
Quick responses to queries
Flexibility - for example moving only open tickets
Configurability - mapping fields and values

Cons

The interface wasn't the easiest to navigate

Return on Investment

Speedy migration, saving time and effort
The product represented good value for money

Usability

Verified User

Director in Customer Service (11-50 employees)

Use Cases and Deployment Scope

We used Help Desk Migration as a one-time solution to transfer our historical support ticket data from Zoho Desk to Intercom. The core business problem was the need to switch customer support platforms without losing our existing ticket history, customer conversations, and support records. Manually migrating this data would have been extremely time-consuming and error-prone.

Pros

Seamless cross-platform compatibility — it handled the Zoho to Intercom migration without requiring any custom development or manual data manipulation on our end.
The ability to create custom fields and attributes in Intercom directly within the migration tool was a standout feature — it meant we could map and migrate all of our data without having to jump between platforms or do manual prep work beforehand.
Simple, low-effort setup — the process was straightforward to configure and execute, making a potentially complex one-time migration very manageable for a non-technical user.
The demo migration feature was extremely helpful — it let us preview how our data would look in Intercom before committing to the full migration, giving us confidence that everything was set up correctly.
When we encountered errors or suspensions during the migration process, their support team demonstrated strong technical knowledge and was able to accurately diagnose and resolve the issues.

Cons

Support responsiveness was inconsistent — while live chat on the website was effective, ongoing email threads were sometimes left unattended for hours, requiring us to restart the conversation through chat to get timely help.
Error messages lacked sufficient detail to troubleshoot issues independently. It would be helpful to have more descriptive error information or the ability to export error logs so teams can diagnose and resolve problems without always needing to rely on support.
Field mapping can be confusing in certain areas — we needed to reach out to support to work through some of the configuration, which added friction to what was otherwise a straightforward process. Clearer in-app guidance or documentation on more complex mapping scenarios would reduce the need to rely on support for this.

Return on Investment

Migrating over 15,500 tickets, 3,200+ customers, and 800+ accounts from Zoho to Intercom without a custom integration would have required significant engineering time and cost. Help Desk Migration handled all of it automatically.
By avoiding custom development, we were able to complete a large-scale platform transition quickly and keep our team focused on their core work rather than a complex technical project.
Preserving the full history of 15,500+ tickets along with all associated customer and company records meant our support team had immediate context in Intercom from day one, avoiding any disruption to the customer experience.

Usability

George Papakirykos View profile

Principal Consultant | M&A Integration Program Manager in Professional Services at Logicbroker (51-200 employees)

Use Cases and Deployment Scope

With my work mainly revolving around post M&A integration projects, migrating and consolidating systems and data is a critical component for the successful integration of multiple orgs into 1 cohesive company.

I have used Relokia's Help Desk Migration service multiple times and they have been instrumental in helping me with the complex ETL process of tickets, KBs and client data.

Pros

Ticket migration
Clients Data Mapping
Migration setup and validation
Interaction with the team

Cons

Ability to adjust historical data dates out of the box

Return on Investment

Low cost (compared to most competitors and vendor PS teams)
High Speed delivery (in soe projects within 1 week we were live)
ETL ease (no duplicates, super low error rate and automated mapping)

Usability

Skyvia

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Help Desk Migration

What is Help Desk Migration?

Categories & Use Cases

Media