Name: Maintenance & Repairs Overview - BASIC
Uploaded: 2020-04-16T15:08:33.000Z
Duration: 4 min 7 s
Description: Maintenance & Repairs Overview - BASIC

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### Rent Collection and Payments
Users consistently highlight Hemlane's efficient rent collection and online payment capabilities as key strengths of the platform. The ability to set up recurring payments, track rent payments, and apply late fees automatically has been well-received by landlords and tenants alike. While some users express minor concerns about the speed of ACH deposits, overall, Hemlane's rent collection and payment functionalities are regarded as reliable and user-friendly.

### Financial Reporting
While some users appreciate the ease of use and snapshot view of outstanding rent and payments provided by Hemlane's financials page, others express concerns about the need for more detailed financial information and the manual entry of transactions. The lack of a mobile app and challenges in making changes to late fees within the financials page have also been noted as areas for improvement. Despite these mixed opinions, Hemlane's financial reporting functionality seems to offer a basic level of tracking and insight for users managing their property finances.

### Investment and Income Management
Users appreciate Hemlane's user-friendly interface and the ability to screen potential clients, manage tenant requested repairs, and track income and expenses effortlessly. The platform's investment and income management functionalities seem to resonate positively with users, offering a sense of control and automation in property management tasks. The feedback suggests that Hemlane's investment and income management capabilities are a key selling point for users seeking efficient property management solutions.

### Real Estate Management
Users have varied opinions on Hemlane's property management capabilities based on the reviews provided. While some users praise the platform for its ease of use and streamlined property management processes, others express concerns about the lack of guidance and support provided. It appears that Hemlane's real estate management services may be suitable for those seeking a cost-effective solution for rent collection, but may fall short for those requiring more comprehensive property management assistance.

### Property Owner Operations
Users consistently praise Hemlane's property owner operations for its intuitive desktop and mobile functionality, providing small property owners with essential tools for marketing, leasing, rent collection, and maintenance request management. The platform's value for these core functionalities is widely acknowledged, with users expressing satisfaction in its ability to streamline day-to-day property management tasks effectively. Hemlane's focus on empowering property owners with user-friendly features and good value aligns with the needs of small-scale property managers seeking efficient solutions for their operations.

### Tenant Management
User consensus seems to be that Hemlane excels in tenant management and communication with tenants. Reviewers consistently praise Hemlane for its efficient tenant screening process, streamlined communication channels with tenants, and the ease of managing tenant-related tasks. The platform's ability to centralize tenant information, handle maintenance requests promptly, and provide a secure platform for online payments has garnered positive feedback from users. Additionally, Hemlane's customer service and support have been highlighted as valuable assets in ensuring smooth tenant management processes.

### Leasing and Tenant Screening
Users consistently praise Hemlane's leasing and tenant screening functionalities. They highlight the ease of use and comprehensive features that aid in marketing, leasing, rent collection, and maintenance request management. The tenant income verification tool is particularly lauded for its usefulness in the screening process. Additionally, users appreciate the platform's availability on both desktop and mobile devices, providing convenience and accessibility for property managers. Hemlane's customer service also stands out, with users noting the responsive support and guidance received throughout the leasing process.

### Maintenance and Repairs
Users unanimously praise Hemlane's maintenance and repairs capabilities. They appreciate the platform's efficiency in coordinating repairs with handymen and tenants, saving them time and stress. The ability to track maintenance requests, communicate with tenants regarding repairs, and have a dedicated maintenance department has been highlighted as a significant advantage. Users find Hemlane's maintenance service to be fast, transparent, and reasonably priced, making property management a smoother experience. The platform's focus on streamlining maintenance processes and ensuring timely repairs has garnered positive feedback from users across various properties.

Based on user feedback, there are several recommendations for utilizing Hemlane effectively: 
1. Take advantage of the trial period to gain a thorough understanding of Hemlane's functionality and capabilities.
2. Push through the initial on-boarding process with existing tenants, as users have found that once this step is completed, the experience becomes much smoother.
3. Consider using Hemlane without delay, as users believe it provides a great service and product at a good price.
By following these recommendations, users can make the most out of their experience with Hemlane.

Hemlane has proved to be an indispensable tool for property owners, effectively solving various business problems related to rental management. Users have found that Hemlane automates and streamlines back-office tasks, such as tracking maintenance requests and storing tenant documents, saving them time and effort. This is particularly beneficial for property owners who do not reside in the same area as their properties, as Hemlane allows them to manage their properties remotely with ease.

One of the key business problems Hemlane solves is rent collection. By offering tenants the ability to pay rent online free of charge, landlords experience quicker and hassle-free rent collection. This not only increases efficiency but also reduces the stress associated with managing rental payments. Additionally, Hemlane's coordination with handymen and tenants for maintenance issues saves landlords time and eliminates the need to find licensed technicians independently.

Hemlane's cost-effective alternative to traditional property management companies is another major advantage. Landlords appreciate the easy communication with tenants through the platform, which strengthens the overall landlord-tenant relationship. Moreover, Hemlane serves as a middle ground between full property management services and self-management, allowing users to save costs while still achieving satisfactory results.

Overall, Hemlane provides a user-friendly interface, exceptional customer support, and streamlined processes that make it an ideal solution for property owners looking to automate and professionalize their rental management operations.

Intuitive and User-Friendly Interface: Many users have praised Hemlane for its highly intuitive and easy-to-understand user interface. They have found the software's design to be intuitive, making it accessible and easy to navigate. This intuitive interface has contributed to a positive experience with Hemlane.

Responsive Customer Service: Users have consistently commended Hemlane's customer service, describing it as amazing and fast. The prompt and helpful customer support provided by Hemlane has been highly valued by reviewers. The responsive nature of the customer support team has contributed to overall satisfaction with the software.

Streamlined Rent Collection Process: Several reviewers have appreciated the ability to schedule rent requests for each tenant through Hemlane. They also liked the automatic reminders and late fee application feature that helps streamline the rent collection process. These convenient features have made managing rental payments easier for users.

Confusing User Interface: Multiple users have found the user interface of Hemlane to be confusing and difficult to navigate. They have expressed frustration in trying to locate certain features and understanding how to use the app effectively.

Lack of Guidance: Several users have mentioned a lack of guidance on how to use the Hemlane app, forcing them to figure things out on their own. This has led to confusion and difficulties in fully utilizing the software's functionalities.

Misleading Landlords: Some users feel that Hemlane misleads landlords, particularly in relation to its real estate agent services. They believe that there is a lack of explanation about the involvement of real estate agents when showing properties with the lockbox feature, leading to misunderstandings and dissatisfaction among landlords.

Hemlane is a property management platform designed to streamline and automate the lifecycle of rental management.  Hemlane provides rental owners and managers with an intelligent online platform to manage rental properties. For remote rental owners, Hemlane connects them with agents and managers for local support.

Basic

Essential

Rent Manager, a flagship product of London Computer Systems headquartered in Cincinnati, Ohio, is a property management, accounting, CRM, and work order management software suite that combines tools for businesses into one integrated system.

Plus

Rent Manager

Smoobu is a vacation rental management software that syncs all booking portals, such as Airbnb, Booking.com, Trip.com, Agoda, Expedia etc, automatically, so there is no need for manual reservations and no worry of double bookings.

Professional

Team

Smoobu

Hemlane

Rental Property Management

Hemlane 10 Minute Demo for Rental Owners

Manage your rental properties through Hemlane. Flexible packages from software only to more full service property management. Key benefits include:
(1) Workflow automation from advertising to 30 listing websites to collecting rent.
(2) Access to local, licensed agents to help find and place qualified tenants.
(3) 24/7 repair coordination to troubleshoot requests, initiate service professionals, and pay invoices.

Financials for Rental Properties: Overview & Sending Payments

Financials for Rental Properties 1: Overview & Sending Payments

Managing rental properties is a transaction-intensive process. Every month you have income coming in, expenses going out, pet fees, late fees, mortgages, and more! This video talks about how to organize and stay on top of all your transactions nothing falls through the cracks. In addition, we'll talk about how to set yourself up for success with your taxes at the end of the year with our reporting and QuickBooks sync features. 

TRY 1-MONTH FOR FREE: https://bit.ly/3e8NDwC

The Hemlane Academy -  Helpful guides and articles for rental owners/managers: https://resources.hemlane.com/

Subscribe to the Hemlane YouTube channel: https://bit.ly/3hq0xs5

Connect with Hemlane
Homepage: www.hemlane.com
Like on Facebook: https://www.facebook.com/hemlane
Follow on Instagram: https://www.instagram.com/hemlane
Follow on Twitter: https://twitter.com/hemlane
Follow on LinkedIn: https://www.linkedin.com/company/hemlane/

Managing Tenant Leads: Applications & Selecting a Tenant

Managing Tenant Leads 2: Applications & Selecting a Tenant

With Hemlane marketing you may get 10 -20 tenant applications. Hemlane helps you sort through these applications along with a recommendation on which tenant to select. Our integrated TransUnion SmartMove report screening option allows you to run reports (paid for by the applicant) that are sent to you and the applicant in real-time.

https://support.hemlane.com/hc/en-us/articles/115007120407-How-much-does-tenant-screening-cost-and-what-does-it-include-

TRY 1-MONTH FOR FREE: https://bit.ly/3e8NDwC

The Hemlane Academy -  Helpful guides and articles for rental owners/managers: https://resources.hemlane.com/

Subscribe to the Hemlane YouTube channel: https://bit.ly/3hq0xs5

Connect with Hemlane
Homepage: www.hemlane.com
Like on Facebook: https://www.facebook.com/hemlane
Follow on Instagram: https://www.instagram.com/hemlane
Follow on Twitter: https://twitter.com/hemlane

Maintenance & Repairs Overview - BASIC

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