HighLevel Reviews and Ratings

Rating: 9.2 out of 10

Score

9.2 out of 10

Community insights

TrustRadius Insights for HighLevel are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Recommendations

Users have made several recommendations for this software based on their experiences. The most common recommendations are as follows:

Users highly recommend this software, describing it as more full-featured, robust, and well-supported compared to other options they have used in the past. They believe that it offers a wide range of features and functionalities that meet their needs effectively.
Users suggest taking advantage of the customer service offered by the software for assistance with setup. They mention that reaching out to the support team can be helpful in getting started and resolving any issues encountered during the initial setup process.
Users advise that while setting up the software may take some time and effort, the level of automation provided is worth it. They emphasize that dedicating the necessary resources to set up and customize the software according to their specific requirements can lead to increased efficiency and productivity in the long run.

Overall, users believe that this software is worth the money and recommend it for franchisors or those in need of an agency product. They also suggest signing up for the free trial to familiarize oneself with the system before making a decision. However, some users mention that support needs improvement and rarely solves issues. Nonetheless, for agencies looking to grow quickly and stay organized, this software comes highly recommended. Additionally, users highlight that it allows them to be at the forefront of a new industry wave and provides them with the freedom to customize their CRM.

Reviews

6 Reviews

HighLevel is Always Evolving in the best way

Rating: 10 out of 10

Incentivized

October 29, 2025

Use Cases and Deployment Scope

We use HighLevel as our CRM. It addresses lead management, drip marketing, email marketing, reporting, communications tracking, in addition to other problems. We build out snapshots and create CRM accounts for franchise members, since we work with franchises. You might say we use HighLevel for Franchise Marketing.

HighLevel is our one stop shop for lead management. Our CEO has been selling the heck out of it, because we're a digital marketing agency and it practically does most things as HubSpot or any other CRM, but is very cost-effective; you don't get charged "per seat". Their AI features also evolve rapidly. Automation too! HighLevel frees up business time to close customers by automating processes. It closes customers automatically too. I love the thing.

Pros

Evolves with the times
Incorporate user feedback and requests in feature and product development.
Very Customizable
Cost-effective
Wide ranging features

Cons

I'd like a bit more targeted reporting filters, I.e. comparison table/chart of revenue by opportunity source

Likelihood to Recommend

HighLevel does many things quite well for an excellent price.

Alex Wonnell

Senior CRM Product Manager in Product Management at Princeton Internet Marketing (11-50 employees)

Vetted Review

Reseller

3 years of experience

HighLevel is the BEST tool of its kind hands down

Rating: 10 out of 10

Incentivized

October 24, 2025

Use Cases and Deployment Scope

We are a white label reseller of the HighLevel platform and we use this tool to communicate better with our clients, and to help our clients communicate better with their customers. It's a game changer for small business owners.

Pros

Conversational AI
Voice AI
Website building tools
Sales Funnels

Cons

They're pretty flawless but having a little faster support sometimes would be helpful.

Likelihood to Recommend

HighLevel is perfectly suited for any business that wants to have an all-in-one solution for CRM, Marketing, and overall customer management.

Verified User

C-Level Executive in Corporate (1-10 employees)

Vetted Review

Reseller

2 years of experience

HighLevel is great value. Well worth it for all that is on offer.

Rating: 10 out of 10

July 31, 2025

Use Cases and Deployment Scope

I am an agency client of HighLevel. They have been transparent and helpful when asked apon. The platform itself is very powerful and is a great all-in-one business growth CRM. You can seriously do must things you need in HighLevel if you are a smb. So are able to create our systems and automations once and use them again and again with each client very easy. Clients are happy, we are happy, the platform works.

Pros

Sales Management
Sales Funnel Builder
All-In-One Growth CRM
Whitelabel Agency Ability

Cons

I would love the ability to host html and raw code websites
It would be nice to have more customisation options in terms of styling for Whitelabel
Ability to charge per user pricing

Likelihood to Recommend

HighLevel is great for so many types of businesses. Basically most business will be able to find value using HighLevel. It saves a lot of time playing with multiple software. It is more affordable being that everything you need is in the one place. So it allows you to focus on growing your business and not worrying about the technology and outgrowing your current technology setup. Companies from startups to global brands capitalise on HighLevel's features and functionality. The HighLevel community is also very helpful with hundreds of thousands of worldwide users it is easy to find support and help whenever you need it.

Verified User

Director (1-10 employees)

Vetted Review

Reseller

3 years of experience

HighLevel is a great choice

Rating: 8 out of 10

Incentivized

October 30, 2024

Use Cases and Deployment Scope

We use HighLevel to manage client lead genertion campaigns including reporting. We use HighLevel to build landing pages which we run ads to, to send email automated sequences and SMS camapaigns. We also use HighLevel to create and manage sales pipelines to illustrate to clients where prospects sit in our lead generation campaigns.

Pros

Landing Pages
SMS campaigns
Automated Email Campaigns
Pipeline Management

Cons

Can be buggy
Slow upload
Landing page editor
Email deliverability

Likelihood to Recommend

HighLevel is a great "all round" system for managing marketing campaign, for both your own business and for the campaigns of clients. It has all the tools you need to build and run campaigns successfully. It is less well suited for specialized services, such as building landing pages and the the fast load of those pages.

Verified User

Director in Marketing (1-10 employees)

Vetted Review

3 years of experience

HighLevel: Elevating Marketing Efficiency and Customer Engagement

Rating: 9 out of 10

November 14, 2023

Use Cases and Deployment Scope

we managing customer relationships, and automating various tasks like email campaigns, customer follow-ups, and lead generation. Its diverse features, including CRM tools, pipelines, and automated messaging

Pros

Workflow Automation
Client Communication and Follow-ups
CRM Integration

Cons

Enhanced Collaboration Features
Integration Challenges
Limited Customization

Likelihood to Recommend

HighLevel is a very good for agencies managing multiple clients. Its automation tools streamline client communication, campaign management, and lead nurturing, saving time and enhancing client engagement. It's ideal for businesses focusing on sales funnels and lead nurturing.

Verified User

Administrator in Information Technology (51-200 employees)

Vetted Review

2 years of experience

HighLevel is an all-in-one wonder for small businesses!

Rating: 9 out of 10

Incentivized

April 18, 2023

Use Cases and Deployment Scope

As an agency, we create accounts for our clients so they can use HighLevel as a CRM, email campaign tool, form and survey builder, and build landing pages among many others. We have also empowered our clients to have more visibility into their sales process through the pipelines on HighLevel.

Pros

All-in-one
Intuitive
Cost-effective, especially for a small business

Cons

We encounter bugs from time to time
Considering it's all-in-one, individual features are not as powerful as counterparts that specialize in those services
Loads slowly at times

Likelihood to Recommend

For a small business, HighLevel is definitely the tool of choice. Small businesses usually wouldn't require most of the functionalities of specialized tools anyway, and the features that HighLevel currently has will suffice in most cases. Software from bigger companies and those that are made specifically for a certain function would be best for bigger businesses, like Salesforce as a CRM.

Verified User

Project Manager in Marketing (1-10 employees)

Vetted Review

1 year of experience

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