Homesnap

My issue with HomeSnap is the customer service. I had used HomeSnap Pro+ for a year and it was fine - honestly, it isn't something I would pay $600 a year to have but I didn't DISLIKE it either. It had some nice features. However, my subscription auto-renewed, and I must not have seen the "warning" email - but I reached out to the customer service department to tell them I didn't want the product... crickets. After a week or so of reaching out and not hearing back, I disputed the charge.. (at the time I legitimately thought I was auto-renewed way earlier than it was supposed to be) ... literally within an hour of disputing I get several responses from customer service. They ask me to drop the dispute in order to work with me on a resolution -- and say they will refund me the money and close my account. The dispute is now closed and I reached back out to ask them about the refund (which I have not received as of yet, it has been two weeks yet according to them it was supposed to take 5-7 days) and I have not received a callback or response to my emails. Just another software company that wants your subscription money and good reviews. Horrible customer service. Stay away

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Homesnap displays and generates leads to my professional Real Estate page on Google. Homesnap will manage my Google profile, by adding computer-generated posts every so frequently. I can view other Agents' sales stats, set up automated searches for my clients' housing needs, and allow my clients to write reviews on my behalf. Homesnap makes my daily duties more simplistic.

• Free lead generation
• True agent and client reviews
• Actual agents' sales stats

• Homesnap keeps my post current and innovative.
• Homesnap will give me advice on how to drive leads to my Homesnap profile and my Google profile.
• I pay approximately $200 a year for my Homesnap plus. I definitely get my return on my investment!
• I'd highly recommend Homesnap to any agent!

kvCORE, Realtor.com, Zillow Premier Agent

• Homesnap is my go-to tool when speaking with people looking for homes online.
• Having Homesnap on my phone allows me to look up a property within seconds, either by address or MLS number.
• I tell every agent in our office that Homesnap should be their go-to for home searching apps on a mobile device.

Zillow, Realtor.com and Trulia

Zen Planner, Canva, Zoom

I used HomeSnap for buyer and seller leads. When I first started in 2021-2022 - when real estate was hopping - I received one or two decent leads. After my first year the quality and supply of any REAL leads VANISHED. They will send me a lead from Ocala (or anywhere in Florida) which is 3 hours from where I live (Like I am going to drive 3-6 hours to show property) and send them to me as a buyer lead . Even then when I contact this "supposed lead" the email is bad and the phone number does not work. Initially when I first signed up they were calling me to schedule time to review my leads. Now I cant get them on the phone or respond to my emails to save my life. When I do get them on the phone they tell me that they gave me a good lead like 8-10 months ago. They will try to qualify leads and then 10 days after they have been contacting a completely NON RESPONSIVE LEAD they will send it to you and tell you it is a qualified lead in your pipeline. This is after they have been calling, texting and emailing this lead for 10 days with ZERO RESPONSE. This way they can say they are giving you leads. WHAT GOOD IS A 10 DAY OLD LEAD? It is completely WORTHLESS. You have to follow up with these leads immediately. It seems as if though since real estate has slowed down they have cut their costs and their work force and don't have any real people screening leads just an Artificial Intelligence BOT that sends you the leads 2 weeks late. So even if you had a possible lead if you don't call them within hours they have gone to another Realtor. I sadly paid for another year. DON'T MAKE THE SAME MISTAKE I DID. YOU MIGHT AS WELL LIGHT YOUR $$$$ ON FIRE.

• Zero ROI

Zillow Premier Agent

Zillow Premier Agent

• Brought me 25% more business

Redfin