Stay away
April 06, 2022

Stay away

Edwin Hissa | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with Homesnap

My issue with HomeSnap is the customer service. I had used HomeSnap Pro+ for a year and it was fine - honestly, it isn't something I would pay $600 a year to have but I didn't DISLIKE it either. It had some nice features. However, my subscription auto-renewed, and I must not have seen the "warning" email - but I reached out to the customer service department to tell them I didn't want the product... crickets. After a week or so of reaching out and not hearing back, I disputed the charge.. (at the time I legitimately thought I was auto-renewed way earlier than it was supposed to be) ... literally within an hour of disputing I get several responses from customer service. They ask me to drop the dispute in order to work with me on a resolution -- and say they will refund me the money and close my account. The dispute is now closed and I reached back out to ask them about the refund (which I have not received as of yet, it has been two weeks yet according to them it was supposed to take 5-7 days) and I have not received a callback or response to my emails. Just another software company that wants your subscription money and good reviews. Horrible customer service. Stay away
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Do you think Homesnap delivers good value for the price?

No

Are you happy with Homesnap's feature set?

No

Did Homesnap live up to sales and marketing promises?

No

Did implementation of Homesnap go as expected?

No

Would you buy Homesnap again?

No