Homesnap Reviews and Ratings

Use Cases and Deployment Scope

I used HomeSnap for buyer and seller leads. When I first started in 2021-2022 - when real estate was hopping - I received one or two decent leads. After my first year the quality and supply of any REAL leads VANISHED. They will send me a lead from Ocala (or anywhere in Florida) which is 3 hours from where I live (Like I am going to drive 3-6 hours to show property) and send them to me as a buyer lead . Even then when I contact this "supposed lead" the email is bad and the phone number does not work. Initially when I first signed up they were calling me to schedule time to review my leads. Now I cant get them on the phone or respond to my emails to save my life. When I do get them on the phone they tell me that they gave me a good lead like 8-10 months ago. They will try to qualify leads and then 10 days after they have been contacting a completely NON RESPONSIVE LEAD they will send it to you and tell you it is a qualified lead in your pipeline. This is after they have been calling, texting and emailing this lead for 10 days with ZERO RESPONSE. This way they can say they are giving you leads. WHAT GOOD IS A 10 DAY OLD LEAD? It is completely WORTHLESS. You have to follow up with these leads immediately. It seems as if though since real estate has slowed down they have cut their costs and their work force and don't have any real people screening leads just an Artificial Intelligence BOT that sends you the leads 2 weeks late. So even if you had a possible lead if you don't call them within hours they have gone to another Realtor. I sadly paid for another year. DON'T MAKE THE SAME MISTAKE I DID. YOU MIGHT AS WELL LIGHT YOUR $$$$ ON FIRE.

Likelihood to Recommend

If I could give them a zero rating I would.

Use Cases and Deployment Scope

I signed for Homesnap in December 3rd 2021, but I was not approved by Google until February 2022. The representative for Homesnap did not help me anymore from January 2022. I was assigned to Lyn R. after him, she is too busy to help any agent, she has more than 300 agents. She told me that because I will not continue with the subscription after 6 months, she stopped helping me, no more phone calls, support, or anything, and my subscription will expire on June 3rd, 2022. I signed for 6 months. Also, it is top-secret until an agent signs that you will have to beg for reviews from family, friends, and past clients to be on top of the list from Google. Many of the reviews from past clients Google will not publish. Google chooses which reviews publish and which ones will not publish. It is a scam! I threw away $3,000.00 (I'm still paying and I will be charged next month again). If anyone is thinking of signing PLEASE DO NOT SIGN!

Likelihood to Recommend

It is a scam, no result delivered what it is promised, it is not disclosed that the agents have to beg anyone that they know for 5 stars reviews and if not, Homesnap will not help or work. Also, anyone can get reviews on Google for free and does not need to pay for Homesnap.

Use Cases and Deployment Scope

My issue with HomeSnap is the customer service. I had used HomeSnap Pro+ for a year and it was fine - honestly, it isn't something I would pay $600 a year to have but I didn't DISLIKE it either. It had some nice features. However, my subscription auto-renewed, and I must not have seen the "warning" email - but I reached out to the customer service department to tell them I didn't want the product... crickets. After a week or so of reaching out and not hearing back, I disputed the charge.. (at the time I legitimately thought I was auto-renewed way earlier than it was supposed to be) ... literally within an hour of disputing I get several responses from customer service. They ask me to drop the dispute in order to work with me on a resolution -- and say they will refund me the money and close my account. The dispute is now closed and I reached back out to ask them about the refund (which I have not received as of yet, it has been two weeks yet according to them it was supposed to take 5-7 days) and I have not received a callback or response to my emails. Just another software company that wants your subscription money and good reviews. Horrible customer service. Stay away

Likelihood to Recommend

Use Cases and Deployment Scope

Homesnap displays and generates leads to my professional Real Estate page on Google. Homesnap will manage my Google profile, by adding computer-generated posts every so frequently. I can view other Agents' sales stats, set up automated searches for my clients' housing needs, and allow my clients to write reviews on my behalf. Homesnap makes my daily duties more simplistic.

Likelihood to Recommend

Homesnap makes my daily activities easier by having one less worry of updating my Google professional profile page. With the everyday stresses that come with being a REALTOR, we often forget to update our multiple lead-generating professional profile pages. Homesnap frequently reminds me to do my own post updates, amongst it doing some automatic post updates for me.

Use Cases and Deployment Scope

Homesnap is a vital part of my success as a Real estate professional. Homesnap allows customers and clients to browse our MLS listings with great confidence. Knowing that the information they are receiving is 100% accurate to what the listing agent puts in the MLS is a game changer

Likelihood to Recommend

Homesnap is my go-to mobile app for any customers or clients looking for homes. I enjoy the fact that once I send someone my personal link and they sign up, all homes are then branded to me. I like how I can view the favorites of other users, or share a home that I think they may be interested in.

Homesnap is not a great tool if a user wants to be notified as soon as a home comes on the market. In hot markets, this could be the difference between getting an appointment and making and offer.

Use Cases and Deployment Scope

Homesnap is slowly becoming the primary mobile app we use with our clients to show real estate properties. It allows us to send new listings, do a CMA on the spot with our clients while on-site, and generally make our lives much easier. It also gives us another point of contact with our clients

Likelihood to Recommend

Best case is a client who is out searching for homes, and you can send them new homes to add to their listings