TrustRadius Insights for HostGator are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.
Pros
Backup Feature: Some users have expressed appreciation for the inclusion of a backup feature at no additional cost. They find it to be a valuable addition, as it contributes to the overall reliability and stability of the hosting service.
cPanel Interface: Several reviewers have highlighted their satisfaction with the familiar and easy-to-use cPanel interface. They appreciate its user-friendly design, which enhances the overall user experience and makes managing their websites seamless and intuitive.
Flexibility and Control: Many users value the flexibility and control offered by the hosting service. They mention being able to perform various tasks independently, such as enabling SSH access and installing SSL certificates, for a nominal fee. This level of customization allows them to tailor their hosting environment according to their specific needs and preferences.
HostGator is a nice hosting platform that offers you a more one-on-one environment because of the smaller platform size. It's been great using HostGator because I have not experienced any issues with them. HostGator has been proven to be a very great competitor in the hosting environment. We use them for a variety of our clients and have never experienced an issue with them.
Pros
Hosting
Email Solutions
Up-Time
Cons
Customer Service
Support
UI/UX
Likelihood to Recommend
If I have a very large website that will receive a lot of traffic, I may decide to host the website on a different hosting platform for a better sense of security. I do not think there is much else that I don't think Host Gator would be an appropriate web hosting solution that we can offer to our clients. Overall, a very happy customer.
i have purchased a windows hosting plan and there was issue with domain name being registered and it got pointed to the hosting plan as well as attempting to add 2 other domains to the hosting plan when communicated with support it was supposed to cancel the incorrect domain name and register the correct one and fix the hosting plan accordingly, they kept going on loop on how it takes 24/48 without taking any action to change and not even fix on the account was provided until it gets propagated accordingly and after 5 more communication with the support team they only changed the primary domain on the host to yet another incorrect one and only to get it right on the second after 2 days of going back and forth with them about it and refused to cancel the incorrect domain and told me it was non refundable while one of the support team said it will be cancelled as I requested the same day as the incorrect domain was registered yet there is another error to add the other 2 domains when attempting to add them there is error produced "DNS Name already exists" while its not showing in the Plesk to work on when attempting to contact them again the response was oh we don't support this service which was windows Plesk service and yet the issue persist to this day and not being solved every communication is "will add note to admins to help get it fixed" and yet no action is being taken
We used HostGator to host our websites. We didn't have a lot of traffic going to the site so we needed a cheaper hosting option and went with HostGator. We reviewed a bunch of other web hosts and this fit what we needed the most for the price. We also got a really good sign-up promotion so it was a great deal.
Pros
They are a very cheap option to host websites.
They had a simple interface.
There were plenty of how-to articles and videos online.
Customer service was pretty good.
Cons
The interface was a bit dated and could have been refreshed.
There was occasional downtime that seemed like it lasted longer than it should have.
Renewal prices are higher.
Likelihood to Recommend
HostGator is a great hosting option for small- to medium-sized websites. We had our websites hosted with HostGator and have had very few problems. HostGator was easy to navigate.
I use HostGator's reseller shared hosting for client websites and a couple of my own sites. I use it for less-trafficked websites and lower budget clients. HostGator's shared hosting allows for a cheaper alternative to VPS hosting while sacrificing speed where it isn't needed. The service's uptime is very decent and a good value overall for the money.
Pros
Inexpensive
Reliable uptime
Cons
Wait times in support chat can belong.
First-tier support isn't always knowledgeable in technical details.
Likelihood to Recommend
For shared hosting, HostGator is perfect for those with enough technical knowledge to work through simple problems. The problems aren't due to the host. It's just that you may end up waiting for support if it's needed. For small low-load websites, it works well, but shared hosting can be a little slow with larger sites on Wordpress, WooCommerce, and a few plugins. Again, it will all work; it just may lag slightly.
VU
Verified User
C-Level Executive in Information Technology (1-10 employees)
My company uses HostGator as our web host. Their services have been exemplary and they have almost 100% uptime. Part of our reason for choosing them was their cPanel access, which I find very intuitive and full of value added features. Our website is WordPress-based, and HostGator makes updating our site a very straightforward process.
Pros
CPanel access makes accessing my information easy.
Adding and deleting sub-sites is simple.
Cons
Their packages are geared more toward bigger companies.
Login process is a bit convoluted, and they bury too many important controls.
Likelihood to Recommend
HostGator seems to be geared toward bigger companies. The smaller lighter web packages do not have a lot of value added features, and they do not allow you to add them À la carte. They pretty much force you to take a higher priced package in order to get some of the features that other web hosts we previously used offered free.
I have used HostGator in 2 capacities. First, in daily use, our district utilizes HostGator for our web hosting services. When our previous host became too expensive and unresponsive, we found HostGator did everything we needed better. It was cheaper and more efficient than our last host. Tech support was responsive at implementation, and there have been very few times we've needed to contact support since the product is stable and reliable.
I've also used HostGator in another organization through which email services are provided. In this capacity, I also find it stable, and it offers a variety of email clients to help fit our needs the best.
Pros
The Control Panel for web hosting is very user friendly.
Tech support is always responsive.
Cons
Tech support is responsive and helpful, but not without a special pin code. Since we need tech support infrequently when I do, I can never find that pin. It would be nice to have a quick client verification system.
Publishing updated pages are quick but could be faster by eliminating a couple of extraneous click.
Likelihood to Recommend
HostGator is well suited for small businesses and personal use. We have a small public school district, so I can't speak to large applications, but it is perfectly priced and managed for our size.
My client required a new website, domain, and Webhosting. The company wanted to keep the website operations within one company platform as much as possible and at a reasonable cost, and after some extensive research and advice from colleagues, she decided on HostGator for domain and Webhosting, and the HostGator website builder to create and maintain her new website.
Pros
cPanel is a wonderful one-stop-shop. Multiple web building support tools.
If my client hadn't chosen the HostGator website builder, we would have gone with WordPress Installer, included in the package. Additional HostGator website builders included.
Emails provided with the domain. Better than having to rely on 2nd party email servers.
Decent add ons, such as SEO Gears.
Cons
Too many supported website builders competing with one another (Gator, Weebly, goMobi, Joomla, HostGator website builder). One or two plus WordPress Installer would be sufficient and cut down on the confusion of choices. Why have Gator AND HostGator website builders?
Unnecessary to offer Constant Contact as a carrot. It's an expensive add-on.
Navigating around the cPanel is great if you know what you need to do, but not so intuitive for first-timers.
Likelihood to Recommend
HostGator for email, domain and website hosting--delightful, 100% satisfied! Have always had ample capacity for company email needs, features work well. I have used it off and on for several organizations since 2011.
HostGator website building is fairly straightforward, although I wouldn't recommend it for first-time web designing. The pluses on the HostGator website builder: great-looking themes, adequate webpage capacity, really cool scrolling capabilities, which trends well now. Easier than building a WordPress website from scratch, which can also be done for free in HostGator. I'd say it's limited compared to feature-rich WP, but it designs as nicely as Wix.
HostGator provides the company with internet hosting. The company started using HostGator several years ago on a shared server, and gradually upgraded to a dedicated server. It hosts my website, and the websites of some clients. It was chosen based on price, as the business owners were capable of providing their own tech support.
Pros
The pricing is a big feature for this hosting company
Every three years when the hosting contract is coming to an end, they offer a reduced fee to upgrade your server plan, which is more cost effective than renewing at the regular rate for whatever plan you're currently using.
The customer service workers are professional and friendly.
Cons
The technical support is very deficient. If you are going to be relying on your host for all things technical, HostGator isn't a great choice for you. They're professional and friendly, but when you actually run into an issue, it will be a challenge to resolve.
During the latest server upgrade HostGator was to handle the migration of all sites on our Windows based server over to the new Linux based server. While doing so, the technicians left open a gap for hackers to infiltrate the old server which was then partially encrypted with ransomeware. A half a dozen sites hadn't yet been fully migrated at that point. HostGator said nothing about not finishing the migration - we figured it out when specific sites weren't working properly. They then said it wasn't possible to migrate them. Fortunately, one of the business owners had the technical capability to migrate 4 of the 6, and then rebuilt the two that were lost.
Unless you have a solid technical background, you're going to be disappointed with HostGator. They often can't determine the cause of technical issues, or claim it's impossible to fix the issues. However, the business partner always ends up solving the issues.
Likelihood to Recommend
HostGator is well suited to those on a smaller budget and or those who can provide their own in-house tech support. It is not suitable for the tech-illiterate who need more than just simple basic hosting for a small site.
I used HostGator to host my most important websites. I chose HostGator because it is one of the most popular hosting services. It offers a very affordable cloud hosting service which is faster and more reliable than traditional shared hosting. I used several hosting plan types on HostGator. I like the Business Cloud hosting the best because it offers hosting for unlimited websites and unlimited bandwidth.
Pros
HostGator is a very reputable company. So you know that your website is in good hands.
They have one of the most affordable cPanel cloud hosting services that you can find.
The speed of HostGator's hosting is pretty fast. And little to no downtime.
Cons
The hosting dashboard is always slow for me. And it's hard to navigate around.
Not providing free SSL certificates and not allowing installation of free SSL certificates are big minuses for me
The pricing is not straightforward.
Likelihood to Recommend
If you are looking for a reputable hosting provider with a proven track record, then HostGator is going to be a good choice. Also HostGator is very good if you're not so technical. Their dashboard, even though it is a bit slow, is pretty self-explanatory. They have add-on upsells everywhere, but if that doesn't bother you, then it is going to be a good choice.
We use HostGator for our current website and hosting and for over one hundred client's hosting and servers. It solves the hosting problem of our clients. They need quality hosting and HostGator provides this. They also have servers that have a great price and high quality. You can't go wrong.
Pros
Hosting
Servers
Customer Service
Cons
Hackers can slide in and they take a while to catch those. Or at least update you that someone tried to hack.
Likelihood to Recommend
HostGator is a proven hosting company. They aren't having people sell their product as an affiliate. They hardly ever go down and if they do they are right back up or solving the issue in a timely manner. "New" and "startup" hosting sites are so unpredictable and go down way more than HostGator. We will always be customers of HostGator.
