HostGator: Fill your needs without emptying your wallet
January 15, 2020

HostGator: Fill your needs without emptying your wallet

Doug Skinner | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with HostGator

  • I have used HostGator in 2 capacities. First, in daily use, our district utilizes HostGator for our web hosting services. When our previous host became too expensive and unresponsive, we found HostGator did everything we needed better. It was cheaper and more efficient than our last host. Tech support was responsive at implementation, and there have been very few times we've needed to contact support since the product is stable and reliable.
  • I've also used HostGator in another organization through which email services are provided. In this capacity, I also find it stable, and it offers a variety of email clients to help fit our needs the best.
  • The Control Panel for web hosting is very user friendly.
  • Tech support is always responsive.
  • Tech support is responsive and helpful, but not without a special pin code. Since we need tech support infrequently when I do, I can never find that pin. It would be nice to have a quick client verification system.
  • Publishing updated pages are quick but could be faster by eliminating a couple of extraneous click.
  • The ROI was huge for us, the cost relatively minimal for what we needed in return.
  • In a small environment it's easily manageable by a single person.
Before moving to HostGator, we used a local hosting company that offered features and services it could not maintain. The cost escalated briefly while the product suffered, eventually killing the company altogether. Thankfully HostGator was available to provide everything we were looking for and half the price of the prior service. Since it wasn't just a local business, it offered stability we weren't getting anywhere else.
Support for us is rarely needed, which speaks to the stability and ease of use of the service. However, on rare occasion, we've needed support. It has been responsive and helpful. The online chat feature with a real support agent is a key reason for that.

Do you think HostGator delivers good value for the price?

Yes

Are you happy with HostGator's feature set?

Yes

Did HostGator live up to sales and marketing promises?

Yes

Did implementation of HostGator go as expected?

Yes

Would you buy HostGator again?

Yes

HostGator is well suited for small businesses and personal use. We have a small public school district, so I can't speak to large applications, but it is perfectly priced and managed for our size.