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HotSchedules

Score8 out of 10

233 Reviews and Ratings

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What is HotSchedules?

HotSchedules is a cloud-based scheduling, labor and communication management software solution serving the restaurant and hospitality industry.

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Categories & Use Cases

Media

Screenshot of Time-Off, Availability, Employee Hours, Sales Volume are all available in the scheduler.
Screenshot of Employees are able to swap and pick-up shifts from the HotSchedules Mobile App. All shift changes or requests require a manager's approval.
Screenshot of Managers and employees can communicate with each other from the mobile and web apps - from anywhere and at anytime.
Screenshot of Employees can submit a time-off, request - paid, or unpaid - and can request to work or request off right from the mobile app.
Screenshot of Managers can view sales and labor data from their phone.

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Screenshot of Time-Off, Availability, Employee Hours, Sales Volume are all available in the scheduler.

Who Buys & Uses HotSchedules

HotSchedules Reviews

What users are saying about HotSchedules.
View all HotSchedules reviews

HotSchedules - Solid Scheduling Software

Incentivized
Verified User
Employee in Finance and Accounting (1001-5000 employees employees)

Use Cases and Deployment Scope

We needed a timeclock solution for two of our locations that were not integrated ss our other concepts and selected HotSchedules. As an admin user who manages payroll, HotSchedules works well. It is not over complicated, is user friendly and provides what is needed to process the payroll easily and accurately. I belive it works as expected for the employees and management that use HotSchedules on site.

Pros

  • Easy to Use
  • Clear Navagation
  • Accurate

Cons

  • none come to mind

Return on Investment

  • It works well and meets our needs

Usability

Other Software Used

Mitratech TalentReef, Sage Intacct, ADP Workforce Now

Easy to select a shift at any time.

Incentivized
Penelope BrownView profile
Dining Room Manager at Kohler Co. (10,001+ employees employees)

Pros

  • It is easy to maintain communication with the personnel and thus be able to carry out a correct shift programming.
  • It is very simple to be able to choose what time it is and to be able to change it whenever you want without the need to inform or fill out extensive paperwork.
  • I love the mobile application, it allows me to be aware of notifications of any schedule availability or when I have a message in my inbox.
  • Its platform is simple to use and you can manage shifts quickly or make a copy of existing schedules.
  • It is possible to be able to exchange shifts or release shifts without any problem, thus being able to have more freedom when deciding when to work.

Cons

  • It has a slightly high cost and you also have to pay additionally if you want to obtain certain necessary characteristics.
  • I still do not understand why the mobile application has a cost apart from the main HotSchedules, since if we are already paying for a product it should be complete. This is extremely annoying since not all employees can use the application as they refuse to overpay.
  • Sometimes the website tends to get slow no matter the speed of the internet connection, it is a bit annoying.

Alternatives Considered

TrackTik and Deputy

Usability

Great resource if everyone has a smartphone

Incentivized
Kate Knight
Server in Customer Service at Steel City Sammiches (51-200 employees employees)

Pros

  • Easy to read and easy access to schedules at any time.
  • Ability to quickly change availability.

Cons

  • Notification overload - Too many notifications.
  • Support response time is slow when problems do arise.

Usability

HotSchedules Solutions Work!

Incentivized
Abe RuizView profile
Chief Executive Officer in Corporate at Eat Here Brands, LLC (501-1000 employees employees)

Pros

  • ABF reporting
  • Ease of use for all people for scheduling/swapping shifts
  • Tie-in to Schoox training platform

Cons

  • Would like to see quicker response times to issues that arise
  • Have had trouble with pre-formatted reports not coming through properly

Alternatives Considered

ADP Enterprise eTIME, CrunchTime! and Aloha POS

Usability

Perfect Scheduling Choice for Restaurants

Incentivized
Shannon Scally
Manager of Learning & Development in Corporate at Oregano's Pizza Bistro (1001-5000 employees employees)

Pros

  • Communication
  • Integration
  • Support

Cons

  • The are many add ons it is hard to know what you're missing out on.
  • Support response time is at times long.
  • Activity based scheduling should be part of standard features.

Alternatives Considered

Ctuit Radar

Usability

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