Incident Tracker

Incident Tracker is a reporting and tracking software designed to streamline the incident reporting process and track the life cycle of each report. According to the vendor, this software caters to companies of all sizes, from small businesses to large corporations, and is widely used across various industries, including healthcare agencies, libraries, security firms, education (colleges & K-12), and businesses.

Key Features

Active Directory Sync: According to the vendor, Incident Tracker seamlessly integrates with Microsoft Active Directory for user management, allowing organizations to synchronize user data and access rights seamlessly.

Digital Forms: Users can create and customize digital forms to capture incident details and relevant information, replacing paper-based forms and streamlining the reporting process.

Workflows: Incident Tracker provides the ability to create workflows for reports, allowing organizations to define and automate the life cycle of each report. According to the vendor, workflows can include triggers, actions, and alerts based on specific conditions.

Automated Email Alerts: Users can set up automated email alerts to notify relevant parties about new reports, updates, or specific events within the incident tracking system, facilitating timely communication and collaboration.

Set Statuses, Priorities, and Assignments: Incident Tracker allows users to set custom statuses, priorities, and assignments for each report, helping track the progress of reports and ensuring proper attention is given to each incident.

Analytics: The software provides analytics and reporting capabilities, enabling users to analyze incident data and generate trend reports. According to the vendor, this feature helps identify patterns, track performance, and make data-driven decisions.

Customization: Incident Tracker offers customization options, enabling organizations to tailor the software to their specific needs. Users can customize categories, locations, forms, and other elements of the incident tracking system.

Data Integrity: According to the vendor, the software ensures data integrity by securely storing incident data and providing access controls. Incident Tracker utilizes the Microsoft Azure platform, which offers high-level security and data protection.

Report Life Cycle: Users can track the life cycle of each report, from creation to closure. This feature allows organizations to monitor the progress, follow-up, and resolution of incidents effectively.

Advanced Search: Incident Tracker provides advanced search functionality, allowing users to search and filter reports based on various criteria such as category, location, date range, and user. According to the vendor, this feature facilitates quick and targeted retrieval of incident data.