Name: Incident Tracker
Price: 1900 USD
Author: Incident Tracker

Help Desk

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Web and Video Conferencing

Customer Support

AI Code Generation

Automation Testing

Beta Testing

Feature Management

Development

Virtual Classroom

Education

AI Document Creation

Business Intelligence (BI)

Collaboration

Demand Planning

Internal Communications

Knowledge Management

Quality Management

Supply Chain Visibility

Whistleblowing

Enterprise

Accounting

Cash Flow Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Employee Monitoring

HR Management

Payroll

Talent Intelligence

Talent Management

Video Interview

Workforce Analytics

Workforce Management

eLearning Content

Human Resources

Blockchain-as-a-Service (BaaS)

Business Process Automation

Cloud Data Warehouse

Cloud Storage

Data Integration

Data Replication

Database-as-a-Service (DBaaS)

Embedded Database

Encryption Key Management

Fraud Detection

IT Alert Management

Integration Platform as a Service (iPaaS)

Network Performance Monitoring

OpenStack Cloud

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Test Management

User Activity Monitoring

Value Stream Management

WAN Optimization

Web Content Filtering

Information Technology

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All-in-One Marketing

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Grant Management Software

Livestream

Marketing Automation

Social Media Management

Survey & Forms Building

Web Analytics

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Customer Relationship Management (CRM)

Sales Consulting

Sales Incentive Compensation Management

Sales Training

Sales

Agriculture

Inventory Management

Last Mile Delivery

Military and Defense

Online Ordering

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### Reports
Users generally praise Incident Tracker's robust reporting capabilities. Reviewers appreciate the ease of generating reports and the ability to customize them to suit their agency's needs. While some users mention minor drawbacks like the duplication of fields in reports or the lack of automatic saving, overall, the consensus is positive regarding the platform's reporting functionalities. Users find the system user-friendly for both entering and reviewing incident reports, with the ability to add detailed notes and track trends efficiently.

### User Management
Some users appreciate the user-friendly interface of Incident Tracker for staff entering and reviewing incident reports. However, there are concerns raised about the manual process of assigning incidents to specific individuals, with requests for features like notifications to track incident progress more effectively. Users also express a desire for the ability to assign incidents to multiple individuals to streamline resolution processes. Despite its ease of use and customization options, the limitations in user management functionalities have garnered mixed feedback from users across different settings and roles within organizations.

### Customization and Flexibility
Users consistently praise Incident Tracker for its high level of customization and user-friendly interface. They appreciate the ability to modify the software to meet their specific agency needs and the quick and professional support provided by the Incident Tracker team. While some users find certain features slightly less customizable than desired, overall, the platform's flexibility in creating customized reports, categories, workflows, and notifications is well-received. Users value the ease with which they can tailor Incident Tracker to suit their requirements and the responsiveness of the support team in assisting with any necessary adjustments.

Incident Tracker is a reporting and tracking software designed to streamline the incident reporting process and track the life cycle of each report. According to the vendor, this software caters to companies of all sizes, from small businesses to large corporations, and is widely used across various industries, including healthcare agencies, libraries, security firms, education (colleges & K-12), and businesses.

## Key Features

**Active Directory Sync**: According to the vendor, Incident Tracker seamlessly integrates with Microsoft Active Directory for user management, allowing organizations to synchronize user data and access rights seamlessly.

**Digital Forms**: Users can create and customize digital forms to capture incident details and relevant information, replacing paper-based forms and streamlining the reporting process.

**Workflows**: Incident Tracker provides the ability to create workflows for reports, allowing organizations to define and automate the life cycle of each report. According to the vendor, workflows can include triggers, actions, and alerts based on specific conditions.

**Automated Email Alerts**: Users can set up automated email alerts to notify relevant parties about new reports, updates, or specific events within the incident tracking system, facilitating timely communication and collaboration.

**Set Statuses, Priorities, and Assignments**: Incident Tracker allows users to set custom statuses, priorities, and assignments for each report, helping track the progress of reports and ensuring proper attention is given to each incident.

**Analytics**: The software provides analytics and reporting capabilities, enabling users to analyze incident data and generate trend reports. According to the vendor, this feature helps identify patterns, track performance, and make data-driven decisions.

**Customization**: Incident Tracker offers customization options, enabling organizations to tailor the software to their specific needs. Users can customize categories, locations, forms, and other elements of the incident tracking system.

**Data Integrity**: According to the vendor, the software ensures data integrity by securely storing incident data and providing access controls. Incident Tracker utilizes the Microsoft Azure platform, which offers high-level security and data protection.

**Report Life Cycle**: Users can track the life cycle of each report, from creation to closure. This feature allows organizations to monitor the progress, follow-up, and resolution of incidents effectively.

**Advanced Search**: Incident Tracker provides advanced search functionality, allowing users to search and filter reports based on various criteria such as category, location, date range, and user. According to the vendor, this feature facilitates quick and targeted retrieval of incident data.

User-Friendly Interface: Many users have praised the software for its user-friendly interface, stating that it is simple and easy to navigate. They appreciate how intuitive the system is, allowing even those with limited computer literacy to understand and operate it efficiently.

Comprehensive Incident Tracking: Several reviewers have mentioned the software's ability to keep a chronological record of all incidents. This feature provides a comprehensive overview of the incidents that occur or need tracking, making it easier for users to review past records and track trends in security management.

Customizable Features: Users have expressed their appreciation for the software's highly customizable nature. They value being able to tailor the program to meet their specific needs, such as customizing reports and categories. This flexibility allows them to personalize their incident tracking process and effectively organize different types of incidents.

Saving Issues: Some users have experienced frustration as their work occasionally does not save properly, leading to the need to redo it. 

Buggy and Slow Performance: There have been reports from multiple users that the software can be buggy and slow at times, impacting their productivity.

Inconvenient Log Erasure: Several reviewers have mentioned that the log occasionally gets erased, causing inconvenience and potentially leading to a loss of important information.

Users of Incident Tracker have found it to be a valuable tool for managing and documenting incidents in their daily work. The software is particularly useful for those working in residential campuses for children with behavior issues, as it allows them to log specific incidents and track the daily activity of clients. Users appreciate the user-friendly interface of Incident Tracker, which has led to an increase in the number of reports generated since its implementation. The software not only helps with tracking issues and trends but also provides systematic manager follow-up on incidents, ensuring accountability within the organization. Additionally, users have praised the customizable nature of Incident Tracker and the responsive customer service provided by the staff. Overall, Incident Tracker has proven effective in assisting agencies in managing incidents and generating reports quickly, making it a highly recommended tool among its users.

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Incident Tracker

Incident Response

Incident Response Platforms

Incident response (IR) platforms guide countermeasures against a security breach and deploy preplanned, automated threat responses

Company-wide Incident Reporting

Built-in enterprise-level ticketing system to leverage the knowledge of the entire workforce, not just the security team

Integration with Other Security Systems

Pre-built integration with other security systems like SIEM and threat intelligence

Attack Chain Visualization

Attack chain visualization to help identify root cause

Centralized Dashboard

A central dashboard provides analysts with a clear look at the most important data

Machine Learning to Prevent Incidents

Incident prevention powered by machine learning with no human intervention

Live Response for Rapid Remediation

Live remediation response allows incident responders to initiate remediation from anywhere over secure connection

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

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Incident Tracker

Overview

What is Incident Tracker?