Name: IncognitoDesk
Price: 15 USD
Author: M2i3

Help Desk

Kiosk

Web and Video Conferencing

Customer Support

Agile Development

Interactive Application Security Testing (IAST)

Product Lifecycle Management (PLM)

Service Mesh

Development

Alumni Management

School Management

Education

Business Intelligence (BI)

Collaboration

Digital Rights Management (DRM)

Enhanced 911 (E911)

Operational Analytics

Enterprise

Accounting

Invoicing

Nonprofit Accounting

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

Pay Equity

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Application Lifecycle Management (ALM)

Application Performance Management (APM)

Archiving

Build Automation

Cloud Storage

Composable Infrastructure

Data Integration

Data Privacy Management

Database Performance Monitoring

Email Verification

Ethernet Switches

Fraud Detection

Governance, Risk & Compliance

IP Address Management (IPAM)

Integration Platform as a Service (iPaaS)

Internet Security

License Management

Network Diagnostics

Network Performance Monitoring

Network Simulation

SQL Server Performance Monitoring

Storage Management

Wireless LAN

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Blogging

Computer-Assisted Translation

Content Management

Creative Collaboration

Email Marketing

Marketing Automation

Product Sampling

Search Engine Marketing (SEM)

Social Media Management

Survey & Forms Building

Web Analytics

Website Builder

Marketing

Project Management

Professional Services

Customer Relationship Management (CRM)

Sales

API Security

Security

Construction Management

ID Card

Laboratory Information Management

Last Mile Delivery

Municipal

Nonprofit CRM

Roofing

Vertical-Specific

Find top rated software and services based on in-depth reviews from verified users. 400+ software categories including PaaS, NoSQL, BI, HR, and more.

Azurepath

Azurepath, LLC.

Webtrends Social

Webtrends

QuickMeasure OnScreen

Tally Systems

ProphetLine for Windows

ProphetLine

Help.com

Distribion

Distribion, Inc.

CoffeeCup Responsive Email Designer

CoffeeCup Software, Inc.

SAP Business Rules Management

Trackur

Cisco Virtualization Experience Infrastructure

Cisco

IncognitoDesk is a secure anonymous messaging help desk platform designed to facilitate confidential communication between individuals and organizations. According to the vendor, it provides a safe space for people to connect with therapists, nonprofits, educational institutions, healthcare providers, and small businesses without revealing their identity. IncognitoDesk caters to organizations and therapists of all sizes, making it suitable for small businesses, nonprofits, educational institutions, and healthcare providers. 

## Key Features

**Anonymous Messaging**: According to the vendor, IncognitoDesk allows people to communicate with organizations and therapists anonymously, creating a safe and confidential space for communication without the fear of judgment or stigma.

**Secure Platform**: The vendor claims that IncognitoDesk provides a secure platform for anonymous messaging, protecting user identities and ensuring the confidentiality and privacy of conversations.

**Multiple Communication Channels**: According to the vendor, IncognitoDesk integrates with various communication channels, including Facebook Messenger, SMS, Email, WhatsApp, and an exclusive Online Ticket Portal, making it convenient and accessible for users to connect with their clients.

**Real-Time Message Management**: The vendor states that IncognitoDesk enables users to receive and reply to messages in real time, whether working individually or as a team, ensuring prompt and timely communication with clients.

**Conversation Annotation**: According to the vendor, users can annotate conversations within IncognitoDesk, allowing them to capture important information and context to provide more accurate and personalized responses to clients.

**Conversation Archiving**: The vendor claims that IncognitoDesk allows users to archive completed conversations for future reference, facilitating follow-ups, analysis, and compliance with regulatory requirements.

Secure Servers: Many users have expressed their satisfaction with the fact that IncognitoDesk's servers are located in Canada, which adds to the anonymity of user identities. This feature has been reassuring for several reviewers, enhancing their trust in the platform.

Clean Design of Help and Documentation: The Help and Documentation section of IncognitoDesk has received praise from multiple users for its clean design. This design makes it easy to navigate and understand when initially starting out with the platform, providing a helpful resource for users who need assistance.

Ease of Use: Reviewers have consistently highlighted the ease of use provided by IncognitoDesk. Multiple users have mentioned that operating the system is very straightforward, allowing them to set up and use the software without any difficulties. The simplicity of the user interface has been appreciated by many, as well as the ability to access it conveniently from mobile devices.

Missing Integration with Chatbot: Some users have expressed that an integration with a chatbot would greatly benefit agents by providing them with a unified platform for managing customer interactions, which is currently lacking in IncognitoDesk.

Limited Compatibility with WhatsApp: Several reviewers have mentioned the inability to use IncognitoDesk with WhatsApp as a significant drawback. They emphasized the importance of having this option available to effectively communicate and engage with customers who prefer using WhatsApp as their primary messaging platform.

Character Limitation for Messages: A number of users have pointed out that the maximum character limit of approximately 500 characters per message can be restrictive. This limitation may hinder their ability to respond comprehensively or express themselves fully, particularly when dealing with complex queries or issues.

Customers who have used IncognitoDesk have found it to be an innovative solution for building products collaboratively. As the first customers on this kind of project, they have successfully worked together to create a platform that addresses their specific needs. One key use case of IncognitoDesk is its ability to enhance communication and understanding between customers and users. By providing a sensitive approach that ensures people in need are not treated like robots or operators, the product has helped bridge the gap between service providers and those seeking help.

Another valuable use case of IncognitoDesk is its focus on maintaining the safety of information and confidentiality. Customers have acknowledged that understanding the exact need and ensuring data privacy can be challenging. However, with this product, they have been able to overcome these challenges and create a secure environment where sensitive information remains protected. This has not only fostered trust among users but has also encouraged people in need to come forward and seek assistance without fear of their privacy being compromised.

In addition, customers have expressed gratitude for how IncognitoDesk has decreased barriers to accessing help. By using this system, they have been able to streamline the process, making it easier for individuals to avail themselves of the support they require. Through this product, users have reported feeling empowered as they are able to efficiently connect with service providers and receive the assistance they need in a timely manner.

Overall, IncognitoDesk has proven to be a valuable tool that facilitates collaboration, enhances communication, respects user privacy, and reduces barriers in accessing help. It's no wonder that customers appreciate its impact on both service providers and those seeking assistance, as it allows them to work together effectively while maintaining confidentiality and treating individuals with dignity.

Basic

ALVAO Service Desk

Clear C2 C2CRM

IncognitoDesk

Software to manage the customer support function which involves responding to user's technical questions. Software prioritizes and routes tickets, tracks status, and provides ticket reporting metrics. Questions and answers can be delivered by telephone, e-mail, phone or, increasingly, social channels. Help desk software also makes it easier for the people running the help desk to quickly find answers to common questions.

M2i3

Incident and problem management

Streamlining ticketing and service restoration processes

Organize and prioritize service tickets

Prioritize tickets to ensure most urgent are tackled first

Expert directory

Directory of IT and businesses services available to customers to help route tickets to appropriate subject matter experts

Subscription-based notifications

Users subscribe to notifications for ticket updates

ITSM collaboration and documentation

Issue resolution through collaboration mechanisms like discussion threads, social tools; agents can attach notes, files, etc. to tickets in order to maintain a record of all interactions related to the case.

Ticket creation and submission

Users and agents can easily enter new support requests.

Ticket response

Agents can easily follow up with customers.

Automated responses

Common requests can automatically trigger a standard response.

Attachments/Screencasts

Agents can send attachments and/or set up screencasts to assist with support issues.

SLA management

Service level agreement management allows agents to view and adhere to the terms of a customer's support package.

Self Help Community

Features that allow customers to self-service for support issues.

Forums

Allows customers to engage in discussion threads about support issues with other customers and/or agents.

External knowledge base

Customers can self-service by searching through help articles.

Internal knowledge base

Internal knowledge base helps agents answer customers' support questions.

Q and A

Q&A allows customers to ask the support team questions online; conversations are posted publicly for the benefit of other customers.

Surveys/polls

Surveys/polls allow customers to submit ideas and leave feedback about the product or quality of support.

Multi-Channel Help

Features related to providing customer service and support via different communication channels. Communications are organized by ticket/customer/channel for the convenience of agents.

Customer portal

Customer portal allows customers to submit tickets themselves and/or access self help resources.

Live help chat

Live chat allows customers to get help via instant messaging within a software product or on a company website.

Phone support

Customers can get support from agents over the phone.

Includes an interactive voice response system for routing callers to the correct agent or information.

Call scripting

Provides a script or system for guiding agents through callers' support issues.

Social integration

Agents can communicate with customers via social networks like Facebook and Twitter; may also include brand activity monitoring/reporting capabilities.

Email support

Integrates with email so that agents can send and receive information related to support tickets via email; email communications are attached to support tickets.

Help Desk CRM integration

Integrates with CRM so that tickets and support communications are coordinated with customers' records.

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

TrustRadius

Home

Help Desk Software

IncognitoDesk

Overview

What is IncognitoDesk?