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InsightPro has proven to be an invaluable tool for users in tracking claims through a specific process and gathering feedback. By …
Overview
What is InsightPro?
InsightPro is a warranty management software specifically developed for manufacturers, distributors, wholesalers and retailers to more effectively and efficiently manage the overall warranty process from beginning to end. InsightPro helps companies transform post-sales service from a liability to an opportunity…
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- About
- Tech Details
What is InsightPro?
InsightPro is a warranty management software specifically developed for manufacturers, distributors, wholesalers and retailers to more effectively and efficiently manage the overall warranty process from beginning to end. InsightPro helps companies transform post-sales service from a liability to an opportunity by improving the customer experience and reducing costs. InsightPro offers a mobile app for field technicians with industry specific logic-based forms.
Other features include warranty statuses and updates, activity progress, role-based dashboards and reports, real-time notifications and alerts, and automated customer satisfaction surveys. InsightPro empowers companies with the data and analytics needed to understand the true cost of their warranty service department and eliminates claims from slipping through the cracks.
InsightPro Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
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TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
InsightPro has proven to be an invaluable tool for users in tracking claims through a specific process and gathering feedback. By eliminating the need for paper work orders, the software has streamlined operations and made information easily accessible regardless of the number of times a technician has been on the job. This has resulted in less hassle for customers in gathering information and has ultimately led to more efficient resolution of customer issues.
Not only does InsightPro provide convenience through its email notifications at every stage of a work order, but it also offers impressive support from the Insight Pro team. Customers have experienced prompt responses and helpfulness when resolving any issues that arise, turning users into heroes with their own customers. In fact, Lowe's has successfully utilized InsightPro for its warranty program, enabling them to efficiently track and address customer issues.
Furthermore, InsightPro has significantly improved team communication. Customer service representatives now have access to more information and updates, leading to better interactions with customers. The ability to customize and add a wide range of information in InsightPro has been highly appreciated by users, giving them the flexibility they need for effective management. While some areas for development have been noted, overall, InsightPro has successfully addressed key business problems and enhanced productivity in various industries.