ISL Light Reviews and Ratings

Rating: 8.8 out of 10

Score

8.8 out of 10

Community insights

TrustRadius Insights for ISL Light are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Availability: Users have consistently praised the availability of the software, with many stating that it has been accessible on systems at all times. This has been a major advantage for users, as they can access the software even when they are not physically present.

Simplicity of User Interface: The simplicity of the user interface has received high appreciation from users, who mention that they do not need to read any manuals to effectively use the software. This user-friendly interface allows users to navigate and utilize its functions without any difficulty.

Wide Range of Options: Many reviewers have mentioned that the software provides a wide range of options, allowing them to easily view system status information such as CPU, memory, and disk space. This feature enhances their ability to monitor and manage their systems efficiently.

Reviews

92 Reviews

The best platform I've come across in years

Rating: 10 out of 10

December 5, 2025

Use Cases and Deployment Scope

An excellent platform offering secure remote access. Some of the most attractive options for me are the quick and easy entry of the remote Windows system with just one click into safe mode;Automatic session recovery after restart;And of course you can use it from different OS systems like iOS, MAC OS, Windows, Linuxas well as the Web see great potential in the ISL platform, since I tried it I am impressed that I come across sites that integrate it into their platforms as a method for remote support and now I know why!I recommend trying it and you will see for yourself.P.S.Just a satisfied customer 💗🤝🐱‍🏍

Pros

good connection at slow speed / bad internet
Excellent security
Friendly interface with many important options
excellent performs between different platform
can be used without installation run only

Likelihood to Recommend

Alin Vasile

IT at traditiromanesti (1-10 employees)

Vetted Review

1 year of experience

Happy ISL Light user

Rating: 10 out of 10

Incentivized

October 23, 2025

Use Cases and Deployment Scope

I use ISL Light to connect to customer´s computer - help to install software, regular questions etc.

Pros

fast and easy connection
good connection without interuptions

Cons

maybe even faster connection

Likelihood to Recommend

I´m very satisfied with ISL Light's functionality, connections. At the moment is meets my requirements and i do not need any specific improvement.

Verified User

Administrative Assistant in Sales (11-50 employees)

Vetted Review

1 year of experience

Fast simple cross-platform installation-free cost effective desktop sharing solution

Rating: 9 out of 10

Incentivized

October 18, 2025

Use Cases and Deployment Scope

We're a B2B software business and we use ISL Light to support our customers. We use it primarily for desktop sharing when we're trying to help a customer use our software or to solve a problem.

Pros

Ease of connection
Speed of desktop sharing
No need for software installation

Cons

Genuinely can't think of any improvements. The addition of being able to use ACME SSL certificates was greatly received

Likelihood to Recommend

ISL Light offers a very quick, platform agnostic, installation-free method of being able to connect to our customers' desktop computers and offer them support. The cost is attractive and the performance/ reliability is excellent.

Verified User

C-Level Executive in Corporate (51-200 employees)

Vetted Review

15 years of experience

ISL Light the best decision

Rating: 10 out of 10

Incentivized

October 18, 2025

Use Cases and Deployment Scope

We decided to use ISL Light primarily because of its privacy-focused approach. Since there's no home or free version, we ensure that it's fully business-friendly. Furthermore, all its features and compatibility with different operating systems and hardware are excellent for everyday use in our support areas.

Pros

Security
Compatibility
Easy implementation

Likelihood to Recommend

security

Carlos Martinez

Coordinador de IT in Information Technology at DiaMed Guatemala (11-50 employees)

Vetted Review

1 year of experience

ISL Light review

Rating: 9 out of 10

Incentivized

October 18, 2025

Use Cases and Deployment Scope

I use ISL Light for Remote Support

Pros

On Premise connection server
Good support

Cons

TLS 1.3 support

Likelihood to Recommend

It works with various OS

Verified User

Engineer in Information Technology (11-50 employees)

Vetted Review

2 years of experience

ISL Light is easy to use for IT support and users

Rating: 9 out of 10

Incentivized

October 13, 2025

Use Cases and Deployment Scope

ISL Light in our organization is used for IT support to end user and also as support to our clients

Pros

server managements with ISLAlwaysOn
end user support with windows problems
end user support with ERP problem

Cons

file transfer could be easier

Likelihood to Recommend

I can recommend the program for technical support to users as no router configuration is needed

Verified User

Manager in Information Technology (51-200 employees)

Vetted Review

4 years of experience

Remote access

Rating: 8 out of 10

Incentivized

October 13, 2025

Use Cases and Deployment Scope

In our organization, due to our geographical distribution, we need remote access to manage a certain number of computers.For this, we need appropriate remote access software.

Pros

remote access

Cons

Perhaps the process of connecting to a remote computer could be simplified. For example, without having to download and run a file.

Likelihood to Recommend

I recommend ISL Light for reliable connection and access

Matej Seko

Vigros d.o.o. in Sales at Vigros d.o.o. (51-200 employees)

Vetted Review

10 years of experience

Helps our clients with their everyday computer problems

Rating: 10 out of 10

Incentivized

October 13, 2025

Use Cases and Deployment Scope

We use ISL Light confproxy to help our clients with their everyday computer problems, and also to enable them to work remotely easily.

Pros

remote help
remote work
stay in touch

Likelihood to Recommend

I recommend ISL Light for online help with remote work

Verified User

Director in Information Technology (1-10 employees)

Vetted Review

Reseller

10 years of experience

ISL Light review after switching from alternative solutions

Rating: 8 out of 10

Incentivized

October 8, 2025

Use Cases and Deployment Scope

Our organization uses ISL light to provide remote support to our many customers who rely on fast response times and ease of providing remote assistance. ISL light, with its ISL Light Client and its ISL Always On agent, provides all the necessary features to achieve these goals.

Pros

Ability to sort customers in their own groups
ISL always on agent provides seamless connections to customers remote machines with minimal coordination required between a consultant and remote customer
Seamless switching between various user accounts on a customer machine if necessary
Ability to establish RDP connections
One-click silent install for ISL Always On based on pre-determined parameters (customer, group, password).

Cons

Program is lacking copy-paste functionality for data files, only text clipboard can be copy-pasted between two machines. Integrated file browser and transfer tool is insufficient and a hassle to use.
Usernames and passwords are not stored for RDP connections, requiring consultant to re-enter them whenever establishing RDP session trough a secure tunnel.
Passwords for accessing remote machines are stored only locally and not in the user's account. Requires user to enter passwords separately on every machine they want to establish connections from.
Establishing a connection from a windows to apple machine works as it should, however mouse clicks do not register in a consistent way, sometimes requiring multiple mouse clicks to register a command.
Mouse 4 and 5 buttons do not work on remote sessions.
Keyboard strokes have a noticeable delay even on ultra-fast connections, which is annoying in certain situations when lots of text input is required.

Likelihood to Recommend

ISL light is suitable for anyone who plans to provide remote assistance services on a medium to large scale. Due to the high entry price, it is less suitable for consultants with a smaller number of clients or remote stations that need management. Their smallest package in which minutes are rented does not seem suitable for most cases.

Sebastijan mid

Systems engineer in Information Technology at PLAN e d.o.o. (1-10 employees)

Vetted Review

1 year of experience

ISL Light is very reliable and useful.

Rating: 10 out of 10

Incentivized

October 8, 2025

Use Cases and Deployment Scope

We use ISL Light for remote accessing customer machines, which it is absolutely great for. We rely on it over any other remote access software, as it allows us to seamlessly troubleshoot for customers with no issues, including entering admin usernames and passwords.

Customers also find it easy to connect to, and it can be rolled out via automatic policies to user machines.

Pros

Remote access with no downsides
Entering of admin credentials
Seamless connection

Cons

Perhaps scaling of the display - some can be quite grainy depending on the auto resolution
Otherwise, no other issues!

Likelihood to Recommend

Perfect for remotely accessing user machines. Better than any of the competitors such as Anydesk etc. Feels a lot safer and the auto rollout makes it perfect for large organisations and small

Cannot think of a case when it's less appropriate!

Lauren McCann

IT Engineer in Information Technology at Atlas Communications (11-50 employees)

Vetted Review

1 year of experience

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