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Filter 17 vetted ISL Light reviews and ratings
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April 01, 2021
It is being used by the whole organisation. Because of the pandemic we can't go to our offices and thus can't access our work computers. ISL Light enables us to access office computers from home.
- Access to my work computer. Not just to my email but also to all the files on the different servers.
- The software is very stable. It allows me to work without communication problems.
- It is very simple to use. I didn't have to read any manuals to be able to use it.
- It is not full screen/it should be a more responsive design.
- When I start a new session biometric password is not accepted and I have to type in my username and password.
March 02, 2021
We use ISL Light to serve our external and internal clients - we sell antivirus tools and help desk that require a high demand in technical support, and with ISL Light we supply that need. What is most interesting about ISL Light is that it allows us as a company to control all users who use the tool and monitor their use.
- Control is key. ISL Light allows us to have control of all the movements that our employees could make.
- The software usage reports allow us to make strategic decisions for the company, unlike other tools this allows us to track its use.
- I would like the chat not to get in the way during the sessions, although it is something not so important if it could be seen better.
- Something in the design does not look so modern, I would like its interface to look more attractive.
February 25, 2021
Our organisation consists of 26 IT departments stretched between 26 faculties. This makes managing and helping our employees quite a difficult task, especially during covid times. With the help of ISL Light we manage to provide remote IT support to all of our employees during difficult times when everybody had to stay and work from home. We mostly use it to troubleshoot our end users everyday problems.
- easy to use
- very intuitive for end users
- allows us to use "administrative mode"
- We didn't notice any cons
February 18, 2021
We are an IT services company offering IT support to various small and medium-sized businesses. ISL Online is our go-to choice when doing client remote support or accessing unattended Windows servers at our clients' side. It saves us a lot of time and travel costs. It is really trivial to set up and start remote sessions even with totally inexperienced users.
- Fast and easy setup even for technically illiterate users.
- Superb availability (after 11 years of usage, I don't remember a single occasion the service being offline).
- Fast connection, supports multi monitor setups.
- More intuitive file manager for copying files between computers.
March 23, 2021
I use ISL Light to support my clients. Often it is easier to see what problems a client is experiencing and it enables me to come up with the correct solution. I've used it to support family and friends' issues. It saves me trying to picture what they are saying and also to spot things which they don't. I can easily discover what versions of various apps they are using.
- It is easy to install
- It provides remote access easily across a range of platforms
- I can see what is going on without the need for screenshots
- I can determine what versions of apps that they are using
- I can more easily search via google using this data
March 15, 2021
The use of the ISL Light is introduced to the entire organization. It is used as a universal tool for both self-support and remote customer support. With ISL Light we can solve problems no matter where the user is, that only has internet access.
- The speed and quality of image refresh.
- Security of the session.
- Useful features.
- I couldn't find any flaws right now.
March 13, 2021
We use ISL Light
daily across the whole organization. It is a very effective and important tool in
terms of customer support – it is the first step to help customers remotely. Using
the tool is very intuitive and connecting with a customer as simple as it could
be. I would recommend this tool to everyone who wants to connect to a remote computer.
- Ease of use
- Reliability
- Stability
- None
We use ISL for customer support, workshops and development discussions with our clients.
- simple to use
- easy to exchange files with customers
- program is not using much resources
- connection is save and enrypted
- Only thing we are missing is possibility to talk to customer from within ISL (we now use Skype for this purpose)
December 13, 2020
I do support on-demand and in the last year, I'm using ISL Light for that job. It is faster to solve problems by reaching a client's computer than just doing support over the phone.
- Just logging into the ISL website gives you everything you need to start remote support.
- It has a lot of information about client computers.
- It gives you options for chat or having a webinar.
- File exchange is not intuitive at the moment.
March 27, 2021
ISL Light can nicely be used when I make presentations of some goods to clients remotely. You can find that you can connect to clients showing your desktop screen very quickly through ISL Light. This tool can be used as sales support tool, for sure.
- Very nice for remote product presentation with live demo.
- Very easy to use.
- Very fast responding.
- Very fast when you use file transfer even with huge sized file.
- I prefer to change audio quality setting.
- It would be good if it was possible to change video quality setting to high definition.
April 01, 2021
using isl light across the whole organisation, support for the users
- it works reliable
- it is easy to use for the supported users
- the support from the isl light provider is very good
- it is cost-effective, if you don't need it so much
- it is suitable for my use
- payment is possible without credit card
March 24, 2021
ISL Light is a wonderful tool for remote support. We use it to support end users and we have the agent installed on every computer in the company. Compared to other solutions on the market for remote support, ISL Light is very good because you get complete access remotely and you able to switch users, confirm UAC messages, and so on without getting disconnected and without asking the user to click anything. You can also reboot a machine, send Ctrl_Alt_Delete, and much more.
- I can switch users while remotely connected, which is great
- I can use ISL Light to perform a restart on a machine and get access right when the PC is back on
March 23, 2021
We needed a solution for remote access of our computers during epidemic and ISL made a good offer for our school, non-profit organisation. We mainly use it in a particular department, but ability to install it on multiple devices and create multiple users just in case is very welcome, along with possibility to contact them in our local language.
- Friendly support.
- Good offer for the price.
- Non-complex use for people with less computer knowledge.
- Possibility to use a software with devices list for quick connect, without having to access them via web interface.
We use ISL Light across all of our organization. We offer remote support to our customers. If we can't solve the problem through the live chat (which is also included in the ISL Online license), we can start a remote desktop session with only one click directly from the live chat. The best thing is that in this case, our customers don't have to type in the session code.
The software is easy to use, connects fast, and is reliable.
The software is easy to use, connects fast, and is reliable.
- a clean user interface, very user-friendly
- customization options
- great support
- User administration is a bit limited.
ISL Light Scorecard Summary
Feature Scorecard Summary
What is ISL Light?
ISL Light is remote support and remote access software that enables SMBs and large enterprises to offer fast and efficient support and maintenance for Windows, Mac and Linux computers as well as mobile device support for Android and iOS.
According to the vendor, ISL Light is easy to use and allows the operator to invite a client to join a support session by typing in a unique session code, or can start the remote support session directly from live chat software. The software is translated in 28 languages and used across a wide range of industries, including banking, government, insurance, and healthcare.
Key features include screen sharing, unattended access to remote computers, permission management, chat messaging, session recording, file transfer, WakeOnLAN, RDP routing. The product is subject to very high-security standards and provides two-factor authentication and AES 256-bit data encryption.
ISL Light can be deployed as a cloud service or as an on-premise solution. The license does not limit the number of users, installations or the number of clients users connect to.
Categories: Remote Support, Remote Desktop
ISL Light Screenshots
ISL Light Video
Remotely access and manage devices to provide on-demand IT support. View the screen and control a remote computer or mobile device.
ISL Light Integrations
ISL Light Competitors
TeamViewer, ConnectWise Control (formerly ScreenConnect), BeyondTrust Remote Support (Formerely Bomgar Remote Support)
ISL Light Pricing
- Has featureFree Trial Available?Yes
- Does not have featureFree or Freemium Version Available?No
- Has featurePremium Consulting/Integration Services Available?Yes
- Entry-level set up fee?Optional
ISL Light Customer Size Distribution
| Consumers | 1% | |
| Small Businesses (1-50 employees) | 45% | |
| Mid-Size Companies (51-500 employees) | 39% | |
| Enterprises (> 500 employees) | 15% |
ISL Light Support Options
| Free Version | Paid Version | |
|---|---|---|
| Phone | ||
| Live Chat | ||
| FAQ/Knowledgebase | ||
| Social Media | ||
| Video Tutorials / Webinar |
ISL Light Technical Details
| Deployment Types: | On-premise, SaaS |
|---|---|
| Operating Systems: | Windows, Linux, Mac |
| Mobile Application: | Apple iOS, Android, Windows Phone |
| Supported Countries: | United Kingdom, United States, Canada, Australia, Europe, Japan, Singapore, Switzerland, Israel, Middle East |
| Supported Languages: | English, Italian, German, Spanish, French, Dutch, Danish, Japanese, Chinese, Slovenian, Swedish, Portuguese, Brazilian, Polish, Hindi. Hebrew, Arabic, Russian, Czech |
Frequently Asked Questions
What are ISL Light's top competitors?
TeamViewer, ConnectWise Control (formerly ScreenConnect), and AnyDesk are common alternatives for ISL Light.
What is ISL Light's best feature?
Reviewers rate Over-the-Internet remote session highest, with a score of 9.1.
Who uses ISL Light?
The most common users of ISL Light are Small Businesses from the Information Technology & Services industry.