ISL Light

ISL Light

About TrustRadius Scoring
Score 8.9 out of 100
ISL Light

Overview

Recent Reviews

Best in its purpose

10 out of 10
September 29, 2021
We are 100% satisfied with ISL solutions and their helpdesk. App also works like charm on Android devices. ISL Light saved a lot of time …
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Always reliable, always On.

10 out of 10
July 08, 2021
We use ISL Light in support of all our staff who work across a large area, some in remote locations. ISL Light allows us to remotely deal …
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Awesome RDP

10 out of 10
May 02, 2021
it is being used daily between myself and a few other people within the company.
The product is used to remotely connect, diagnose and fix …
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Popular Features

View all 14 features

Over-the-Internet remote session (24)

9.0
90%

Multi-platform remote control (21)

8.7
87%

Screen sharing (24)

8.5
85%

File transfer (24)

8.1
81%

Reviewer Pros & Cons

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Video Reviews

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Pricing

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What is ISL Light?

ISL Light is remote support and remote access software that enables SMBs and large enterprises to offer fast and efficient support and maintenance for Windows, Mac and Linux computers as well as mobile device support for Android and iOS. According to the vendor, ISL Light is easy…

Entry-level set up fee?

  • $19.95 per monthOptional
For the latest information on pricing, visithttps://www.islonline.com/pricing/?utm_…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

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Features Scorecard

Remote Administration

7.7
77%

Product Details

What is ISL Light?

ISL Light is remote support and remote access software that enables SMBs and large enterprises to offer fast and efficient support and maintenance for Windows, Mac and Linux computers as well as mobile device support for Android and iOS.

According to the vendor, ISL Light is easy to use and allows the operator to invite a client to join a support session by typing in a unique session code, or can start the remote support session directly from live chat software. The software is translated in 28 languages and used across a wide range of industries, including banking, government, insurance, and healthcare.

Key features include screen sharing, unattended access to remote computers, permission management, chat messaging, session recording, file transfer, WakeOnLAN, RDP routing. The product is subject to very high-security standards and provides two-factor authentication and AES 256-bit data encryption.

ISL Light can be deployed as a cloud service or as an on-premise solution. The license does not limit the number of users, installations or the number of clients users connect to.

ISL Light Features

Remote Administration Features

  • Supported: Screen sharing
  • Supported: File transfer
  • Supported: Instant message
  • Supported: Secure remote access with Smart Card authentication
  • Supported: Access to sleeping/powered-off computers
  • Supported: Over-the-Internet remote session
  • Supported: Initiate remote control from mobile
  • Supported: Remote management of servers & workstations
  • Supported: Remote Active Directory® management
  • Supported: Centralized management dashboard
  • Supported: Session record
  • Supported: Annotations
  • Supported: Monitoring and Alerts
  • Supported: Multi-platform remote control

Additional Features

  • Supported: RDP Routing
  • Supported: White labeling
  • Supported: Reports
  • Supported: Multi-monitor support

ISL Light Screenshots

ISL Light  Dashboard. Remote control a computerConnect to an unattended computerStart a remote support session and invite your clientStart a remote support sessionEnter the access password and control an unattended computerMobile device support

ISL Light Video

Remotely access and manage devices to provide on-demand IT support. View the screen and control a remote computer or mobile device.

ISL Light Integrations

ISL Light Competitors

ISL Light Customer Size Distribution

Consumers1%
Small Businesses (1-50 employees)45%
Mid-Size Companies (51-500 employees)39%
Enterprises (more than 500 employees)15%

ISL Light Technical Details

Deployment TypesOn-premise, SaaS
Operating SystemsWindows, Linux, Mac
Mobile ApplicationApple iOS, Android, Windows Phone
Supported CountriesUnited Kingdom, United States, Canada, Australia, Europe, Japan, Singapore, Switzerland, Israel, Middle East
Supported LanguagesEnglish, Italian, German, Spanish, French, Dutch, Danish, Japanese, Chinese, Slovenian, Swedish, Portuguese, Brazilian, Polish, Hindi. Hebrew, Arabic, Russian, Czech

Comparisons

View all alternatives

Frequently Asked Questions

What is ISL Light's best feature?

Reviewers rate Over-the-Internet remote session highest, with a score of 9.

Who uses ISL Light?

The most common users of ISL Light are from Small Businesses (1-50 employees) and the Information Technology & Services industry.

Reviews and Ratings

 (36)

Ratings

Reviews

(1-25 of 26)
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Score 10 out of 10
Vetted Review
Verified User
Review Source
Our experience with the ISL product is fantastic. It helps us to support our users. The intercace is simple and very pleasant. I recommend the product 100 percent. Since we use the ISL Online Server 'Corporate' version, we forget the number of connected users, thus facilitating daily use to carry out our work in the most appropriate way.
  • Simple user interface
  • Integration with browsers
Work desks
Michael Babcock | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
ISL Light is primarily used by our technical support team to access remote client systems and aid them with technical issues.
  • Always available on systems where a user may not always be present
  • Easy to view system status information including CPU, memory, disk space
  • File transfer between systems works quickly
  • The configuration and customization interface is very opaque
  • The chat interface for talking to the client is very simplistic
  • Does not allow viewing of 'always on' machine status information without explicitly connecting
ISL Light is perfect for doing server management or client support. The always-on feature allows remote connecting to systems that have been previously configured to accept connections, although the software does lack an easy-to-find log of when a system stopped being available if it is offline.
September 29, 2021

Best in its purpose

Score 10 out of 10
Vetted Review
Reseller
Review Source
We are 100% satisfied with ISL solutions and their helpdesk. App also works like charm on Android devices. ISL Light saved a lot of time for us and our customers in several fields. Last year we had a big project ahead and ISL saved a lot of time for preparation and solving critical topics in the IT field. It helped transparently finish all tasks within planned timeline. Keep up the good work ISL Light team!!!
  • Off-site help
  • Remote support
  • Ease of use
  • Simple Always-ON app
  • Mobile support
  • to be on Ninite download page
Between projects [it] can sometimes happen that you can't describe things understandably, so the best way is to show people how to do it and that is where ISL Light comes in handy. It is easy to record sessions also, so you can after writing a report of what is or should be better.
Score 8 out of 10
Vetted Review
Verified User
Review Source
We use ISL to support our customers in our business system. When we are not able to support them by phone or mail we use ISL to connect to the customer's computer, to help them resolve their problem. In some cases, this is the only way we have to help the customer from a distance.
  • Simple interface
  • Many usable functions
  • To connect/download to ISL is often a problem for customers with little IT knowledge. A simpler way for the customer to connect would be nice.
[ISL Light] is well suited when a customer is not able to explain the problem they have therefore, the only solution is to show us.
Patrik Lleshaj | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
We use ISL Light mainly for connecting to customers computers remotely to either help customers with different cases or troubleshoot the devices itself. We also sometimes connect different computers to finish tasks easier. It is used mainly by the technical department but also by individuals across the whole company.
  • Availability
  • Simplicity
  • Available Options
  • Easier Implementation in Microsoft Intune
  • Configuration for Microsoft Autopilot to ensure a No-Touch-Policy
I really can't give another score than 10. Normally in this case I would select 9 because there is always room for improvement, also for ISL [Light]. But the availability, the service and the very useful options and possibilities you can choose are a blast to work with! Until today I have never ever been once disappointed or let down and was always there when I needed it the most.
Score 10 out of 10
Vetted Review
Verified User
Review Source
We use ISL Light in support of all our staff who work across a large area, some in remote locations. ISL Light allows us to remotely deal with IT issues as well as assist in providing training. Since the pandemic begun it has accelerated our work from home strategy and ISL has been invaluable in that regard. There was no need to get all staff to bring their equipment into the office. We could just provide them a remote session link and install the software they would need to continue working. From an administrators point of view, its perfect. Easy to use and expand and has the added bonus of working on mobile devices from both an admin side and client. We have a mix of windows PC's and iPads and ISL has never failed in three years. Because the client software has such a small footprint it doesn't slow down the device its on and is hardly noticeable unlike similar products which also have ads. Definitely going to stay with this product. The only time i have ever needed to contact their support team has been to renew the licence, this should give you an idea of how reliable it is. Also when we have contacted them, they have been swift to respond. Keep up the great work!
  • Small footprint
  • Never fails
  • Prompt Support
  • Easy to use
  • ios connection a bit finneky, but I suspect that is down to Apple rather than ISL Light
I have already recommended its use to a friend in a similar industry. Some might think that the likes of Teams and its screen sharing feature is good enough, but with ISL Light you have the ability to gain admin privileges which you cannot in Teams. Also it gives you the ability to gain unattended access. The other alternative is TeamViewer, but I have never liked the ad pop-ups and the passive-aggressive upgrade notifications.
Only ever needed them when renewing the licence.
Score 10 out of 10
Vetted Review
Verified User
Review Source
We use ISL Light every day to support our clients throughout North America. We also use it to connect to our office computers from remote locations. To support clients, we use both Unattended Access (no limit on a number of supported computers) and screen-sharing by providing an access code to a client.
  • Extremely fast screen refresh while screen-sharing
  • Easy and fast for clients to connect with us: click a button and enter a code
  • Highly compatible with all the computers and software we connect to
  • It is hard to come up with areas for improvement. It just works!
  • Perhaps the Chat function could be enhanced a bit.
  • Their tech support is hardly ever needed - nothing to complain about there!
ISL Light is great for MSPs, computer experts and tech support staff. With no extra charge for supporting an unlimited number of computers, it scales very well. It is less appropriate for individual who just want to access their computer remotely or occasionally remote in to the computer of a friend or family member, due to the pricing. Pricing is great for professional users, but not so much for home users.
Vojko Divjak | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
We are using ISL on-premise daily, to support our client remotely. In most cases, we are using ISL as on-demand support by sending our clients to our website to download EXE files or sometimes we send links by email.
  • I love logging in after rebooting a client's computer.
  • UAC is easy to control (our clients are not local admins).
  • It is simple to use.
  • Our whole team agreed it was right decision to move to ISL.
  • ISL fits all our needs.
Security of the session.
Score 10 out of 10
Vetted Review
Verified User
Review Source
ISL Light is a great platform which is simple to use for us and our clients. Without it, our support system would take at least five times more time than now. Product updates are regular and cross-platform is working like charm. The ISL Light team is very responsive and the fastest support that we know. Great product!
  • Multi-display view and remote control
  • File transfer
  • Chat
The best scenario is when we use ISL Light as a client support software. It may be less appropriate when connecting to computers with more than three displays. Switching displays can sometimes be confusing when there are more than three. A very useful future is ISL Always On. We can use it for nonstop access to critical computers or servers.
Beits (Eitan) Livneh | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
Our whole team uses ISL Light in the past few year years, to support our clients remotely.
We use it in 2 different ways:
  1. On-demand support (sending our clients to our website to enter a support code that our engineers provide them with, which triggers a download of an EXE file for the client to run and allow us to remotely control their computer/ cell phone.)
  2. Un-attendant (we install an agent that runs as a service on some of our clients servers, and we use it as a backup remote-access method, in case our RMM software remote access doesn't work.
  • Allow remote control of Windows, Mac, Android and iOS
  • Automatically record support / remote sessions
  • Allow UAC easy control remotely
  • Auto-recognize the OS of the client, to download the correct remote file for them to execute
  • Very fast connection speed (initial connect, and on-going session speed)
  • Allowing us to use our own website AND the islonline.net in case there are issues
  • Speed of support team
  • Better security on the un-attendant EXE creation where it must save the password in plain text
Great for MSP and IT support teams who need on-demand AND un-attendant solution. Their chat solution (ISL PRONTO) integrates as well and makes it easy to offer CHAT support, and with a click of a button send the client / user a link to allow the tech to remotely connect to the client's PC using ISL Light.
Score 10 out of 10
Vetted Review
Verified User
Review Source
On behalf of the Union of the Blind and Partially sighted of Slovenia we would like to evaluate the ISL Light remote connectivity program. During a period of more than one year, this solution has become a precious tool for us. We offer technical support and education to our members. In COVID times this has been almost impossible without remote help provided by ISL Light.
  • Very fast and reliable solution
  • Intuitive concept
  • Dashboard for unattended computers
  • NVDA speech synthesis used by visually impaired users does not work.
Perfect solution to offer remote support for our handicapped members. We would like to have an automated way to install the software for visually impaired users.
May 02, 2021

Awesome RDP

Score 10 out of 10
Vetted Review
Verified User
Review Source
it is being used daily between myself and a few other people within the company.
The product is used to remotely connect, diagnose and fix problems with our client machines rather that dispatching staff to go and fix the problem in person.
  • Speed
  • Ease of use
  • Cost
  • I genuinely have no issues
client lives in anitheranither country and there machine is down. Rather than flying 3 hours i can call them, join a session and look at the problem in the comfort of my office.
Tatjana Zupan | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
It is being used by the whole organisation. Because of the pandemic we can't go to our offices and thus can't access our work computers. ISL Light enables us to access office computers from home.
  • Access to my work computer. Not just to my email but also to all the files on the different servers.
  • The software is very stable. It allows me to work without communication problems.
  • It is very simple to use. I didn't have to read any manuals to be able to use it.
  • It is not full screen/it should be a more responsive design.
  • When I start a new session biometric password is not accepted and I have to type in my username and password.
To be able to work from home and to be able to access all my files on different servers.
Score 10 out of 10
Vetted Review
Verified User
Review Source
using isl light across the whole organisation, support for the users
  • it works reliable
  • it is easy to use for the supported users
  • the support from the isl light provider is very good
  • it is cost-effective, if you don't need it so much
  • it is suitable for my use
  • payment is possible without credit card
The restart of the supported pc is possible.
The provider can be reached by phone or email.
Score 10 out of 10
Vetted Review
Verified User
Review Source
ISL Light can nicely be used when I make presentations of some goods to clients remotely. You can find that you can connect to clients showing your desktop screen very quickly through ISL Light. This tool can be used as sales support tool, for sure.
  • Very nice for remote product presentation with live demo.
  • Very easy to use.
  • Very fast responding.
  • Very fast when you use file transfer even with huge sized file.
  • I prefer to change audio quality setting.
  • It would be good if it was possible to change video quality setting to high definition.
Fast responding with high quality screen share functionality is the most valuable part of ISL Light, I think.
Stable service provided ISL world network must be excellent. This is really stable.
This stability in its infrastructure is one of the most important points when you chose the product.
However, it maybe difficult to check its stability. In that case, I think a free trial can help.
Score 10 out of 10
Vetted Review
Verified User
Review Source
ISL Light is a wonderful tool for remote support. We use it to support end users and we have the agent installed on every computer in the company. Compared to other solutions on the market for remote support, ISL Light is very good because you get complete access remotely and you able to switch users, confirm UAC messages, and so on without getting disconnected and without asking the user to click anything. You can also reboot a machine, send Ctrl_Alt_Delete, and much more.
  • I can switch users while remotely connected, which is great
  • I can use ISL Light to perform a restart on a machine and get access right when the PC is back on
Score 10 out of 10
Vetted Review
Verified User
Review Source
I use ISL Light to support my clients. Often it is easier to see what problems a client is experiencing and it enables me to come up with the correct solution. I've used it to support family and friends' issues. It saves me trying to picture what they are saying and also to spot things which they don't. I can easily discover what versions of various apps they are using.
  • It is easy to install
  • It provides remote access easily across a range of platforms
  • I can see what is going on without the need for screenshots
  • I can determine what versions of apps that they are using
  • I can more easily search via google using this data
Ease of use, range of platforms it works on out of the box.
Most of my clients are in different parts of the UK and the world, so it enables me to peer over their shoulders, as it were!
One is in Zambia so this helps diagnose things remotely and either makes changes or replicate what they are doing.
This is even more important now with the COVID pandemic restricting movements.
Score 9 out of 10
Vetted Review
Verified User
Review Source
We needed a solution for remote access of our computers during epidemic and ISL made a good offer for our school, non-profit organisation. We mainly use it in a particular department, but ability to install it on multiple devices and create multiple users just in case is very welcome, along with possibility to contact them in our local language.
  • Friendly support.
  • Good offer for the price.
  • Non-complex use for people with less computer knowledge.
  • Possibility to use a software with devices list for quick connect, without having to access them via web interface.
ISL is well suited when remote access to your device or a device that is connected to your user account is needed.
Score 10 out of 10
Vetted Review
Verified User
Review Source
The use of the ISL Light is introduced to the entire organization. It is used as a universal tool for both self-support and remote customer support. With ISL Light we can solve problems no matter where the user is, that only has internet access.
  • The speed and quality of image refresh.
  • Security of the session.
  • Useful features.
  • I couldn't find any flaws right now.
This is an extremely reliable and, above all, secure tool for remote customer support. Provides support for both computers and mobile devices. In the current situation, without such a simple and affordable tool, I would not be able to provide secure customer support.
Score 10 out of 10
Vetted Review
Verified User
Review Source

We use ISL Light daily across the whole organization. It is a very effective and important tool in terms of customer support – it is the first step to help customers remotely. Using the tool is very intuitive and connecting with a customer as simple as it could be. I would recommend this tool to everyone who wants to connect to a remote computer.

  • Ease of use
  • Reliability
  • Stability
  • None
I would recommend this tool to everyone who wants to connect to a remote computer. It is an important tool for a helpdesk technician. ISL Light is well suited for scenarios when you have a customer on a phone and you want to guide the customer through as few steps as possible so the remote connection can be established.
March 12, 2021

ISL strongpoints

Score 10 out of 10
Vetted Review
Verified User
Review Source
We use ISL for customer support, workshops and development discussions with our clients.
  • simple to use
  • easy to exchange files with customers
  • program is not using much resources
  • connection is save and enrypted
  • Only thing we are missing is possibility to talk to customer from within ISL (we now use Skype for this purpose)
ISL is well suited in customer help and support area. application is small and does not use much resources.
Mauricio Amaya | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
We use ISL Light to serve our external and internal clients - we sell antivirus tools and help desk that require a high demand in technical support, and with ISL Light we supply that need. What is most interesting about ISL Light is that it allows us as a company to control all users who use the tool and monitor their use.
  • Control is key. ISL Light allows us to have control of all the movements that our employees could make.
  • The software usage reports allow us to make strategic decisions for the company, unlike other tools this allows us to track its use.
  • I would like the chat not to get in the way during the sessions, although it is something not so important if it could be seen better.
  • Something in the design does not look so modern, I would like its interface to look more attractive.
When you have a technical support group to which you have to give a remote support tool, but you want to receive reports, use metrics and create roles, you need ISL Light. If you work alone you don't need a tool of this type.
Score 10 out of 10
Vetted Review
Verified User
Review Source
Our organisation consists of 26 IT departments stretched between 26 faculties. This makes managing and helping our employees quite a difficult task, especially during covid times. With the help of ISL Light we manage to provide remote IT support to all of our employees during difficult times when everybody had to stay and work from home. We mostly use it to troubleshoot our end users everyday problems.
  • easy to use
  • very intuitive for end users
  • allows us to use "administrative mode"
  • We didn't notice any cons
Perfect tool in scenarios where admin needs to preform task which require elevated permissions for user who are not administrators of their own workstation.
Score 10 out of 10
Vetted Review
Verified User
Review Source
We are an IT services company offering IT support to various small and medium-sized businesses. ISL Online is our go-to choice when doing client remote support or accessing unattended Windows servers at our clients' side. It saves us a lot of time and travel costs. It is really trivial to set up and start remote sessions even with totally inexperienced users.
  • Fast and easy setup even for technically illiterate users.
  • Superb availability (after 11 years of usage, I don't remember a single occasion the service being offline).
  • Fast connection, supports multi monitor setups.
  • More intuitive file manager for copying files between computers.
It is a great app for doing remote support to clients on any platform. I use it all the time to help my clients solving various IT problems, not to mention helping my parents installing and configuring a new printer they jus bought...
Ivan Franinovic | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
I do support on-demand and in the last year, I'm using ISL Light for that job. It is faster to solve problems by reaching a client's computer than just doing support over the phone.
  • Just logging into the ISL website gives you everything you need to start remote support.
  • It has a lot of information about client computers.
  • It gives you options for chat or having a webinar.
  • File exchange is not intuitive at the moment.
As a remote desktop, it does the job as any other software. When connected to other computer monitors it does not resize the view according to monitors that are available, but if doing remote support, none like their parameters to be changed. I have an option to zoom in and then slide to a particular view. Somehow, it's funny doing that when you have a client with three monitors.