ISL Light

Our experience with the ISL product is fantastic. It helps us to support our users. The intercace is simple and very pleasant. I recommend the product 100 percent. Since we use the ISL Online Server 'Corporate' version, we forget the number of connected users, thus facilitating daily use to carry out our work in the most appropriate way.

ISL Light is primarily used by our technical support team to access remote client systems and aid them with technical issues.

We are 100% satisfied with ISL solutions and their helpdesk. App also works like charm on Android devices. ISL Light saved a lot of time for us and our customers in several fields. Last year we had a big project ahead and ISL saved a lot of time for preparation and solving critical topics in the IT field. It helped transparently finish all tasks within planned timeline. Keep up the good work ISL Light team!!!

We use ISL to support our customers in our business system. When we are not able to support them by phone or mail we use ISL to connect to the customer's computer, to help them resolve their problem. In some cases, this is the only way we have to help the customer from a distance.

We use ISL Light mainly for connecting to customers computers remotely to either help customers with different cases or troubleshoot the devices itself. We also sometimes connect different computers to finish tasks easier. It is used mainly by the technical department but also by individuals across the whole company.

We use ISL Light in support of all our staff who work across a large area, some in remote locations. ISL Light allows us to remotely deal with IT issues as well as assist in providing training. Since the pandemic begun it has accelerated our work from home strategy and ISL has been invaluable in that regard. There was no need to get all staff to bring their equipment into the office. We could just provide them a remote session link and install the software they would need to continue working. From an administrators point of view, its perfect. Easy to use and expand and has the added bonus of working on mobile devices from both an admin side and client. We have a mix of windows PC's and iPads and ISL has never failed in three years. Because the client software has such a small footprint it doesn't slow down the device its on and is hardly noticeable unlike similar products which also have ads. Definitely going to stay with this product. The only time i have ever needed to contact their support team has been to renew the licence, this should give you an idea of how reliable it is. Also when we have contacted them, they have been swift to respond. Keep up the great work!

We use ISL Light every day to support our clients throughout North America. We also use it to connect to our office computers from remote locations. To support clients, we use both Unattended Access (no limit on a number of supported computers) and screen-sharing by providing an access code to a client.

We are using ISL on-premise daily, to support our client remotely. In most cases, we are using ISL as on-demand support by sending our clients to our website to download EXE files or sometimes we send links by email.

ISL Light is a great platform which is simple to use for us and our clients. Without it, our support system would take at least five times more time than now. Product updates are regular and cross-platform is working like charm. The ISL Light team is very responsive and the fastest support that we know. Great product!

Our whole team uses ISL Light in the past few year years, to support our clients remotely.
We use it in 2 different ways:

1. On-demand support (sending our clients to our website to enter a support code that our engineers provide them with, which triggers a download of an EXE file for the client to run and allow us to remotely control their computer/ cell phone.)
2. Un-attendant (we install an agent that runs as a service on some of our clients servers, and we use it as a backup remote-access method, in case our RMM software remote access doesn't work.

On behalf of the Union of the Blind and Partially sighted of Slovenia we would like to evaluate the ISL Light remote connectivity program. During a period of more than one year, this solution has become a precious tool for us. We offer technical support and education to our members. In COVID times this has been almost impossible without remote help provided by ISL Light.

it is being used daily between myself and a few other people within the company.
The product is used to remotely connect, diagnose and fix problems with our client machines rather that dispatching staff to go and fix the problem in person.

It is being used by the whole organisation. Because of the pandemic we can't go to our offices and thus can't access our work computers. ISL Light enables us to access office computers from home.

using isl light across the whole organisation, support for the users

ISL Light can nicely be used when I make presentations of some goods to clients remotely. You can find that you can connect to clients showing your desktop screen very quickly through ISL Light. This tool can be used as sales support tool, for sure.

ISL Light is a wonderful tool for remote support. We use it to support end users and we have the agent installed on every computer in the company. Compared to other solutions on the market for remote support, ISL Light is very good because you get complete access remotely and you able to switch users, confirm UAC messages, and so on without getting disconnected and without asking the user to click anything. You can also reboot a machine, send Ctrl_Alt_Delete, and much more.

I use ISL Light to support my clients. Often it is easier to see what problems a client is experiencing and it enables me to come up with the correct solution. I've used it to support family and friends' issues. It saves me trying to picture what they are saying and also to spot things which they don't. I can easily discover what versions of various apps they are using.

We needed a solution for remote access of our computers during epidemic and ISL made a good offer for our school, non-profit organisation. We mainly use it in a particular department, but ability to install it on multiple devices and create multiple users just in case is very welcome, along with possibility to contact them in our local language.

The use of the ISL Light is introduced to the entire organization. It is used as a universal tool for both self-support and remote customer support. With ISL Light we can solve problems no matter where the user is, that only has internet access.

We use ISL for customer support, workshops and development discussions with our clients.

We use ISL Light to serve our external and internal clients - we sell antivirus tools and help desk that require a high demand in technical support, and with ISL Light we supply that need. What is most interesting about ISL Light is that it allows us as a company to control all users who use the tool and monitor their use.

Our organisation consists of 26 IT departments stretched between 26 faculties. This makes managing and helping our employees quite a difficult task, especially during covid times. With the help of ISL Light we manage to provide remote IT support to all of our employees during difficult times when everybody had to stay and work from home. We mostly use it to troubleshoot our end users everyday problems.

We are an IT services company offering IT support to various small and medium-sized businesses. ISL Online is our go-to choice when doing client remote support or accessing unattended Windows servers at our clients' side. It saves us a lot of time and travel costs. It is really trivial to set up and start remote sessions even with totally inexperienced users.

I do support on-demand and in the last year, I'm using ISL Light for that job. It is faster to solve problems by reaching a client's computer than just doing support over the phone.