ISL Light
ISL Light
Overview
Recent Reviews
Popular Features
View all 14 featuresOver-the-Internet remote session (24)
9.0
90%
Multi-platform remote control (21)
8.7
87%
Screen sharing (24)
8.5
85%
File transfer (24)
8.1
81%
Reviewer Pros & Cons
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Pricing
View all pricingEntry-level set up fee?
- $19.95 per monthOptional
For the latest information on pricing, visithttps://www.islonline.com/pricing/?utm_…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting / Integration Services
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Alternatives Pricing
Features Scorecard
Remote Administration
7.7
77%
Product Details
What is ISL Light?
ISL Light is remote support and remote access software that enables SMBs and large enterprises to offer fast and efficient support and maintenance for Windows, Mac and Linux computers as well as mobile device support for Android and iOS.
According to the vendor, ISL Light is easy to use and allows the operator to invite a client to join a support session by typing in a unique session code, or can start the remote support session directly from live chat software. The software is translated in 28 languages and used across a wide range of industries, including banking, government, insurance, and healthcare.
Key features include screen sharing, unattended access to remote computers, permission management, chat messaging, session recording, file transfer, WakeOnLAN, RDP routing. The product is subject to very high-security standards and provides two-factor authentication and AES 256-bit data encryption.
ISL Light can be deployed as a cloud service or as an on-premise solution. The license does not limit the number of users, installations or the number of clients users connect to.
ISL Light Features
Remote Administration Features
- Supported: Screen sharing
- Supported: File transfer
- Supported: Instant message
- Supported: Secure remote access with Smart Card authentication
- Supported: Access to sleeping/powered-off computers
- Supported: Over-the-Internet remote session
- Supported: Initiate remote control from mobile
- Supported: Remote management of servers & workstations
- Supported: Remote Active Directory® management
- Supported: Centralized management dashboard
- Supported: Session record
- Supported: Annotations
- Supported: Monitoring and Alerts
- Supported: Multi-platform remote control
Additional Features
- Supported: RDP Routing
- Supported: White labeling
- Supported: Reports
- Supported: Multi-monitor support
ISL Light Screenshots
ISL Light Video
Remotely access and manage devices to provide on-demand IT support. View the screen and control a remote computer or mobile device.
ISL Light Integrations
ISL Light Competitors
- TeamViewer
- ConnectWise Control
- BeyondTrust Remote Support (Formerely Bomgar Remote Support)
ISL Light Customer Size Distribution
Consumers | 1% |
---|---|
Small Businesses (1-50 employees) | 45% |
Mid-Size Companies (51-500 employees) | 39% |
Enterprises (more than 500 employees) | 15% |
ISL Light Technical Details
Deployment Types | On-premise, SaaS |
---|---|
Operating Systems | Windows, Linux, Mac |
Mobile Application | Apple iOS, Android, Windows Phone |
Supported Countries | United Kingdom, United States, Canada, Australia, Europe, Japan, Singapore, Switzerland, Israel, Middle East |
Supported Languages | English, Italian, German, Spanish, French, Dutch, Danish, Japanese, Chinese, Slovenian, Swedish, Portuguese, Brazilian, Polish, Hindi. Hebrew, Arabic, Russian, Czech |
Comparisons
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Frequently Asked Questions
What are ISL Light's top competitors?
TeamViewer and ConnectWise Control are common alternatives for ISL Light.
What is ISL Light's best feature?
Reviewers rate Over-the-Internet remote session highest, with a score of 9.
Who uses ISL Light?
The most common users of ISL Light are from Small Businesses (1-50 employees) and the Information Technology & Services industry.
Reviews and Ratings
(36)
Reviews
(1-25 of 26)- Popular Filters
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November 11, 2021
ISL, the best product for remote control
Our experience with the ISL product is fantastic. It helps us to support our users. The intercace is simple and very pleasant. I recommend the product 100 percent. Since we use the ISL Online Server 'Corporate' version, we forget the number of connected users, thus facilitating daily use to carry out our work in the most appropriate way.
- Simple user interface
- Integration with browsers
November 02, 2021
Does exactly what I need it to do securely and for a good price
ISL Light is primarily used by our technical support team to access remote client systems and aid them with technical issues.
- Always available on systems where a user may not always be present
- Easy to view system status information including CPU, memory, disk space
- File transfer between systems works quickly
- The configuration and customization interface is very opaque
- The chat interface for talking to the client is very simplistic
- Does not allow viewing of 'always on' machine status information without explicitly connecting
September 29, 2021
Best in its purpose
We are 100% satisfied with ISL solutions and their helpdesk. App also works like charm on Android devices. ISL Light saved a lot of time for us and our customers in several fields. Last year we had a big project ahead and ISL saved a lot of time for preparation and solving critical topics in the IT field. It helped transparently finish all tasks within planned timeline. Keep up the good work ISL Light team!!!
- Off-site help
- Remote support
- Ease of use
- Simple Always-ON app
- Mobile support
- to be on Ninite download page
We use ISL to support our customers in our business system. When we are not able to support them by phone or mail we use ISL to connect to the customer's computer, to help them resolve their problem. In some cases, this is the only way we have to help the customer from a distance.
- Simple interface
- Many usable functions
- To connect/download to ISL is often a problem for customers with little IT knowledge. A simpler way for the customer to connect would be nice.
We use ISL Light mainly for connecting to customers computers remotely to either help customers with different cases or troubleshoot the devices itself. We also sometimes connect different computers to finish tasks easier. It is used mainly by the technical department but also by individuals across the whole company.
- Availability
- Simplicity
- Available Options
- Easier Implementation in Microsoft Intune
- Configuration for Microsoft Autopilot to ensure a No-Touch-Policy
July 08, 2021
Always reliable, always On.
We use ISL Light in support of all our staff who work across a large area, some in remote locations. ISL Light allows us to remotely deal with IT issues as well as assist in providing training. Since the pandemic begun it has accelerated our work from home strategy and ISL has been invaluable in that regard. There was no need to get all staff to bring their equipment into the office. We could just provide them a remote session link and install the software they would need to continue working. From an administrators point of view, its perfect. Easy to use and expand and has the added bonus of working on mobile devices from both an admin side and client. We have a mix of windows PC's and iPads and ISL has never failed in three years. Because the client software has such a small footprint it doesn't slow down the device its on and is hardly noticeable unlike similar products which also have ads. Definitely going to stay with this product. The only time i have ever needed to contact their support team has been to renew the licence, this should give you an idea of how reliable it is. Also when we have contacted them, they have been swift to respond. Keep up the great work!
- Small footprint
- Never fails
- Prompt Support
- Easy to use
- ios connection a bit finneky, but I suspect that is down to Apple rather than ISL Light
June 15, 2021
Easy, fast remote support and unattended access
We use ISL Light every day to support our clients throughout North America. We also use it to connect to our office computers from remote locations. To support clients, we use both Unattended Access (no limit on a number of supported computers) and screen-sharing by providing an access code to a client.
- Extremely fast screen refresh while screen-sharing
- Easy and fast for clients to connect with us: click a button and enter a code
- Highly compatible with all the computers and software we connect to
- It is hard to come up with areas for improvement. It just works!
- Perhaps the Chat function could be enhanced a bit.
- Their tech support is hardly ever needed - nothing to complain about there!
June 14, 2021
Secure remote support matters
We are using ISL on-premise daily, to support our client remotely. In most cases, we are using ISL as on-demand support by sending our clients to our website to download EXE files or sometimes we send links by email.
- I love logging in after rebooting a client's computer.
- UAC is easy to control (our clients are not local admins).
- It is simple to use.
- Our whole team agreed it was right decision to move to ISL.
- ISL fits all our needs.
ISL Light is a great platform which is simple to use for us and our clients. Without it, our support system would take at least five times more time than now. Product updates are regular and cross-platform is working like charm. The ISL Light team is very responsive and the fastest support that we know. Great product!
- Multi-display view and remote control
- File transfer
- Chat
May 21, 2021
ISL Light in the eyes of an small MSP owner
Our whole team uses ISL Light in the past few year years, to support our clients remotely.
We use it in 2 different ways:
We use it in 2 different ways:
- On-demand support (sending our clients to our website to enter a support code that our engineers provide them with, which triggers a download of an EXE file for the client to run and allow us to remotely control their computer/ cell phone.)
- Un-attendant (we install an agent that runs as a service on some of our clients servers, and we use it as a backup remote-access method, in case our RMM software remote access doesn't work.
- Allow remote control of Windows, Mac, Android and iOS
- Automatically record support / remote sessions
- Allow UAC easy control remotely
- Auto-recognize the OS of the client, to download the correct remote file for them to execute
- Very fast connection speed (initial connect, and on-going session speed)
- Allowing us to use our own website AND the islonline.net in case there are issues
- Speed of support team
- Better security on the un-attendant EXE creation where it must save the password in plain text
May 09, 2021
ISL Light: A helpful and precious tool
On behalf of the Union of the Blind and Partially sighted of Slovenia we would like to evaluate the ISL Light remote connectivity program. During a period of more than one year, this solution has become a precious tool for us. We offer technical support and education to our members. In COVID times this has been almost impossible without remote help provided by ISL Light.
- Very fast and reliable solution
- Intuitive concept
- Dashboard for unattended computers
- NVDA speech synthesis used by visually impaired users does not work.
May 02, 2021
Awesome RDP
it is being used daily between myself and a few other people within the company.
The product is used to remotely connect, diagnose and fix problems with our client machines rather that dispatching staff to go and fix the problem in person.
The product is used to remotely connect, diagnose and fix problems with our client machines rather that dispatching staff to go and fix the problem in person.
- Speed
- Ease of use
- Cost
- I genuinely have no issues
April 01, 2021
Very useful tool for working during the pandemic
It is being used by the whole organisation. Because of the pandemic we can't go to our offices and thus can't access our work computers. ISL Light enables us to access office computers from home.
- Access to my work computer. Not just to my email but also to all the files on the different servers.
- The software is very stable. It allows me to work without communication problems.
- It is very simple to use. I didn't have to read any manuals to be able to use it.
- It is not full screen/it should be a more responsive design.
- When I start a new session biometric password is not accepted and I have to type in my username and password.
April 01, 2021
reliable, cost-effective tool for occasional use
using isl light across the whole organisation, support for the users
- it works reliable
- it is easy to use for the supported users
- the support from the isl light provider is very good
- it is cost-effective, if you don't need it so much
- it is suitable for my use
- payment is possible without credit card
ISL Light can nicely be used when I make presentations of some goods to clients remotely. You can find that you can connect to clients showing your desktop screen very quickly through ISL Light. This tool can be used as sales support tool, for sure.
- Very nice for remote product presentation with live demo.
- Very easy to use.
- Very fast responding.
- Very fast when you use file transfer even with huge sized file.
- I prefer to change audio quality setting.
- It would be good if it was possible to change video quality setting to high definition.
March 24, 2021
ISL Light is a great tool for remote support
ISL Light is a wonderful tool for remote support. We use it to support end users and we have the agent installed on every computer in the company. Compared to other solutions on the market for remote support, ISL Light is very good because you get complete access remotely and you able to switch users, confirm UAC messages, and so on without getting disconnected and without asking the user to click anything. You can also reboot a machine, send Ctrl_Alt_Delete, and much more.
- I can switch users while remotely connected, which is great
- I can use ISL Light to perform a restart on a machine and get access right when the PC is back on
March 23, 2021
ISL Light online provides ease of use
I use ISL Light to support my clients. Often it is easier to see what problems a client is experiencing and it enables me to come up with the correct solution. I've used it to support family and friends' issues. It saves me trying to picture what they are saying and also to spot things which they don't. I can easily discover what versions of various apps they are using.
- It is easy to install
- It provides remote access easily across a range of platforms
- I can see what is going on without the need for screenshots
- I can determine what versions of apps that they are using
- I can more easily search via google using this data
March 23, 2021
Remote access software with competitive offer and price
We needed a solution for remote access of our computers during epidemic and ISL made a good offer for our school, non-profit organisation. We mainly use it in a particular department, but ability to install it on multiple devices and create multiple users just in case is very welcome, along with possibility to contact them in our local language.
- Friendly support.
- Good offer for the price.
- Non-complex use for people with less computer knowledge.
- Possibility to use a software with devices list for quick connect, without having to access them via web interface.
March 15, 2021
Guaranteed lowest ROI index !
The use of the ISL Light is introduced to the entire organization. It is used as a universal tool for both self-support and remote customer support. With ISL Light we can solve problems no matter where the user is, that only has internet access.
- The speed and quality of image refresh.
- Security of the session.
- Useful features.
- I couldn't find any flaws right now.
March 13, 2021
Only tool you need to remotely connect to a computer
We use ISL Light daily across the whole organization. It is a very effective and important tool in terms of customer support – it is the first step to help customers remotely. Using the tool is very intuitive and connecting with a customer as simple as it could be. I would recommend this tool to everyone who wants to connect to a remote computer.
- Ease of use
- Reliability
- Stability
- None
March 12, 2021
ISL strongpoints
We use ISL for customer support, workshops and development discussions with our clients.
- simple to use
- easy to exchange files with customers
- program is not using much resources
- connection is save and enrypted
- Only thing we are missing is possibility to talk to customer from within ISL (we now use Skype for this purpose)
March 02, 2021
ISL Light because control matters
We use ISL Light to serve our external and internal clients - we sell antivirus tools and help desk that require a high demand in technical support, and with ISL Light we supply that need. What is most interesting about ISL Light is that it allows us as a company to control all users who use the tool and monitor their use.
- Control is key. ISL Light allows us to have control of all the movements that our employees could make.
- The software usage reports allow us to make strategic decisions for the company, unlike other tools this allows us to track its use.
- I would like the chat not to get in the way during the sessions, although it is something not so important if it could be seen better.
- Something in the design does not look so modern, I would like its interface to look more attractive.
Our organisation consists of 26 IT departments stretched between 26 faculties. This makes managing and helping our employees quite a difficult task, especially during covid times. With the help of ISL Light we manage to provide remote IT support to all of our employees during difficult times when everybody had to stay and work from home. We mostly use it to troubleshoot our end users everyday problems.
- easy to use
- very intuitive for end users
- allows us to use "administrative mode"
- We didn't notice any cons
February 19, 2021
ISL Light is my trusted remote support software
We are an IT services company offering IT support to various small and medium-sized businesses. ISL Online is our go-to choice when doing client remote support or accessing unattended Windows servers at our clients' side. It saves us a lot of time and travel costs. It is really trivial to set up and start remote sessions even with totally inexperienced users.
- Fast and easy setup even for technically illiterate users.
- Superb availability (after 11 years of usage, I don't remember a single occasion the service being offline).
- Fast connection, supports multi monitor setups.
- More intuitive file manager for copying files between computers.
December 14, 2020
ISL for effortless support
I do support on-demand and in the last year, I'm using ISL Light for that job. It is faster to solve problems by reaching a client's computer than just doing support over the phone.
- Just logging into the ISL website gives you everything you need to start remote support.
- It has a lot of information about client computers.
- It gives you options for chat or having a webinar.
- File exchange is not intuitive at the moment.