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ISL Light Reviews

1 Ratings
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Score 9.1 out of 100

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Reviews (1-1 of 1)

Barbara Viskovic profile photo
April 04, 2019

ISL Light just works

Barbara Viskovic
Score 10 out of 10
Vetted Review
Reseller
Review Source
We use ISL Light across all of our organization. We offer remote support to our customers. If we can't solve the problem through the live chat (which is also included in the ISL Online license), we can start a remote desktop session with only one click directly from the live chat. The best thing is that in this case, our customers don't have to type in the session code.
The software is easy to use, connects fast, and is reliable.
  • a clean user interface, very user-friendly
  • customization options
  • great support
  • User administration is a bit limited.
It's an indispensable tool when you need to react fast and solve an issue quickly. You need to see a remote desktop in order to have the whole picture of what is going on.
The fact that during the remote support session the remote side can at any time take over the control of mouse or keyboard can bother some people, but this is an important security feature to prevent misuse of the software if spotted.
Read Barbara Viskovic's full review

ISL Light Scorecard Summary

Likelihood to Recommend (1)
9.1

Feature Scorecard Summary

Screen sharing (1)
9.1
File transfer (1)
9.1
Instant message (1)
9.1
Secure remote access with Smart Card authentication (1)
9.1
Access to sleeping/powered-off computers (1)
7.3
Over-the-Internet remote session (1)
9.1
Initiate remote control from mobile (1)
9.1
Remote management of servers & workstations (1)
9.1
Remote Active Directory® management (1)
8.2
Centralized management dashboard (1)
9.1
Session record (1)
9.1
Annotations (1)
9.1
Monitoring and Alerts (1)
8.2
Multi-platform remote control (1)
9.1

About ISL Light

ISL Light is remote support and remote access software that enables SMBs and large enterprises to offer fast and efficient support and maintenance for Windows, Mac and Linux computers as well as mobile device support for Android and iOS.

According to the vendor, ISL Light is easy to use and allows the operator to invite a client to join a support session by typing in a unique session code, or can start the remote support session directly from live chat software. The software is translated in 28 languages and used across a wide range of industries, including banking, government, insurance, and healthcare.

Key features include screen sharing, unattended access to remote computers, permission management, chat messaging, session recording, file transfer, WakeOnLAN, RDP routing. The product is subject to very high-security standards and provides two-factor authentication and AES 256-bit data encryption.

ISL Light can be deployed as a cloud service or as an on-premise solution. The license does not limit the number of users, installations or the number of clients users connect to.
Categories:  Remote Desktop

ISL Light Features

Remote Administration Features
Has featureScreen sharing
Has featureFile transfer
Has featureInstant message
Has featureSecure remote access with Smart Card authentication
Has featureAccess to sleeping/powered-off computers
Has featureOver-the-Internet remote session
Has featureInitiate remote control from mobile
Has featureRemote management of servers & workstations
Has featureRemote Active Directory® management
Has featureCentralized management dashboard
Has featureSession record
Has featureAnnotations
Has featureMonitoring and Alerts
Has featureMulti-platform remote control
Additional Features
Has featureRDP Routing
Has featureWhite labeling
Has featureReports
Has featureMulti-monitor support

ISL Light Screenshots

ISL Light Integrations

ISL Light Competitors

TeamViewer, BeyondTrust Remote Support (Formerely Bomgar Remote Support), ConnectWise Control (formerly ScreenConnect)

Pricing

  • Has featureFree Trial Available?Yes
  • Does not have featureFree or Freemium Version Available?No
  • Has featurePremium Consulting/Integration Services Available?Yes
  • Entry-level set up fee?Optional

ISL Light Customer Size Distribution

Consumers
1%
Small Businesses (1-50 employees)
45%
Mid-Size Companies (51-500 employees)
39%
Enterprises (> 500 employees)
15%

ISL Light Support Options

 Free VersionPaid Version
Phone
Live Chat
Email
FAQ/Knowledgebase
Social Media
Video Tutorials / Webinar

ISL Light Technical Details

Deployment Types:On-premise, SaaS
Operating Systems: Windows, Linux, Mac
Mobile Application:Apple iOS, Android, Windows Phone
Supported Countries:United Kingdom, United States, Canada, Australia, Europe, Japan, Singapore, Switzerland, Israel, Middle East
Supported Languages: English, Italian, German, Spanish, French, Dutch, Danish, Japanese, Chinese, Slovenian, Swedish, Portuguese, Brazilian, Polish, Hindi. Hebrew, Arabic, Russian, Czech