ISL Light is very reliable and useful.
October 08, 2025

ISL Light is very reliable and useful.

Lauren McCann | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with ISL Light

We use ISL Light for remote accessing customer machines, which it is absolutely great for. We rely on it over any other remote access software, as it allows us to seamlessly troubleshoot for customers with no issues, including entering admin usernames and passwords.

Customers also find it easy to connect to, and it can be rolled out via automatic policies to user machines.

Pros

  • Remote access with no downsides
  • Entering of admin credentials
  • Seamless connection

Cons

  • Perhaps scaling of the display - some can be quite grainy depending on the auto resolution
  • Otherwise, no other issues!
  • Saved a lot of time in comparison to using QuickAssist or AnyDesk, as local install allows access at a moments notice with no user input
  • Time also saved in comparison to others as it can be installed via Intune policy, so can be rolled out automatically.
  • Very reliable - we previously had an issue entering admin credentials using any other software as the screen will freeze. No such issue with this software allowing us to support remote users.
Very reliable and useful.
Yes, it meets all our organisational needs in every regard.
Brilliant experience. Very secure with high standards.
ISL tech support is brilliant! Near instant response time, very knowledgeable. In the instances I've used live-chat, when I've explained my problem they instantly know the issue and provide me with a solution.

It blows other remote desktop providers out of the water in my opinion. I prefer it over all others.
I haven't tried any others.

Do you think ISL Light delivers good value for the price?

Yes

Are you happy with ISL Light's feature set?

Yes

Did ISL Light live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of ISL Light go as expected?

I wasn't involved with the implementation phase

Would you buy ISL Light again?

Yes

Perfect for remotely accessing user machines. Better than any of the competitors such as Anydesk etc. Feels a lot safer and the auto rollout makes it perfect for large organisations and small

Cannot think of a case when it's less appropriate!

ISL Light Feature Ratings

Remote Administration
10.0
Screen sharing
10
File transfer
10
Instant message
10
Secure remote access with Smart Card authentication
Not Rated
Access to sleeping/powered-off computers
10
Over-the-Internet remote session
10
Initiate remote control from mobile
Not Rated
Remote management of servers & workstations
10
Remote Active Directory® management
10
Centralized management dashboard
10
Session record
10
Annotations
10
Monitoring and Alerts
10
Multi-platform remote control
10

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