TrustRadius Insights
Jobber is a versatile software solution that property management companies rely on to streamline their maintenance division. With Jobber, …
Starting at $39 per month 1 user
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What is Jobber?
Jobber is field service management software from the company of the same name in Edmonton, Alberta.
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Reviewer Pros & Cons
Pricing
Core
$39 per month
Cloud
Annual Plan 1 user
Connect
$119 per month
Cloud
Annual Plan up to 7 users
Grow
$239 per month
Cloud
Annual Plan up to 30 users
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://getjobber.com/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $39 per month 1 user
Product Demos
Jobber | Video Demo | Power-up Hacks by Major League Hacking
YouTube
How to Get Started with Jobber Software Demo
YouTube
Product Details
- About
- Competitors
- Tech Details
- FAQs
What is Jobber?
Jobber is a software tool that helps home service businesses run their operations more efficiently by keeping jobs on track, from the customer’s request to payment. With Jobber, users can schedule jobs, optimize routes, and send quotes and invoices by email or text.
Jobber Competitors
Jobber Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android |
Frequently Asked Questions
Jobber is field service management software from the company of the same name in Edmonton, Alberta.
Jobber starts at $39.
The most common users of Jobber are from Small Businesses (1-50 employees).
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Reviews and Ratings
(19)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
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- Recommendations
Jobber is a versatile software solution that property management companies rely on to streamline their maintenance division. With Jobber, users can easily keep track of open, in progress, and closed ticket items, ensuring no task falls through the cracks. The user-friendly interface and efficient features make it a valuable tool for property managers, providing a good backup in case of disputes. Managers appreciate how Jobber helps with workflow management, scheduling, and keeping everything organized in one central location.
Before using Jobber, many companies struggled with disorganized manual systems that made it difficult to find customers and suppliers. However, Jobber has revolutionized the way these companies operate by offering a department-specific solution that is easy to use and ensures everything is defined and readily accessible. Now, the entire company relies on Jobber as a command center to quickly see what has been done, what needs doing, and plan for the future.
One of the key use cases of Jobber is its ability to assign tasks completed in the field. From filing a request and preparing a quote to scheduling a task and sending out an invoice, Jobber connects all the dots, making the process smooth and highly trackable. Users find it indispensable for route management and scheduling, simplifying complex logistics. The scheduling feature allows for quick and simple entry of recurring jobs, saving time and effort.
Moreover, clients greatly benefit from Jobber's email reminders feature which acts as an important touch point for them. This feature enables users to stay in touch with clients effortlessly while maintaining professionalism and ensuring timely communication.
Jobber proves particularly useful for plumbing and HVAC service companies, allowing them to efficiently track work orders, schedule appointments, provide accurate quotes, streamline billing processes, collect payments seamlessly, and manage client data effectively.
Overall, Jobber has become an invaluable tool for property management companies seeking to enhance their operations by streamlining processes, improving efficiency, and delivering exceptional service to clients.
Assignment Tracking: Many users have found the assignment of jobs/tasks to individual techs feature to be very helpful in tracking the progress of tasks from assignment to completion. This feature allows users to easily monitor and manage their tasks, ensuring efficient workflow and timely completion.
Employee Productivity: Users appreciate how the software enables them to follow employee productivity, allowing them to stay organized and easily access information related to their tasks. Being able to track employee performance helps users effectively allocate resources and ensure optimal productivity within their organization.
Stellar Customer Support: The software has received praise for its stellar customer support. Users have mentioned that they received helpful assistance when needed, indicating a high level of customer service provided by the software's support team. This reliable support system adds value and reassurance for users as they navigate through any challenges or questions they may encounter.
Lack of Data Saving and Offline Capability: Several users have expressed frustration with the software's inability to save data and lack of offline capability. This becomes particularly problematic during data interruptions, limiting their ability to work efficiently.
High Price: Many reviewers feel that the price of the software is too high. They suggest exploring more affordable options, as they believe the current pricing does not provide good value for money.
Difficulty in Cleaning Duplicate Entries: Users have found it challenging to clean up duplicate entries within the software. They mention a lack of merge functionality, which makes it time-consuming and tedious to remove duplicate information from their records.
- Jobber is highly recommended by users for its ease of use and effectiveness in achieving goals.
- Users suggest taking advantage of Jobber's free trial to access all features, and they praise the support team for their assistance.
- It is recommended to consider the premium plan for more useful features.
- Jobber is recommended for all types of work areas, particularly for managing service appointments, client records, and follow-up processes.
- Users advise utilizing demos with a sales rep before purchasing, especially for businesses with complex needs.
- Jobber is recommended for businesses dealing with a large number of employees.
- Jobber is known for its cost-effectiveness and versatility in any business.
- Users suggest using Jobber to increase sales, improve service quality, and save time and money.
- Implementing Jobber into any business is recommended for its efficiency and productivity.
- Despite some limitations, Jobber is considered worth the price. Suggestions include simplifying the interface and improving the website.
- Jobber is praised for its continuous improvement and customer support.
- Exploring other options before choosing Jobber is advised.
- Recommended uses of Jobber include managing service appointments and client records.
- While implementation may be time-consuming for larger businesses, it is seen as worthwhile.
- Jobber's price and ease of use make it a popular choice among users.
- Users suggest giving Jobber a try due to its helpful features.
- Be prepared to invest time when using Jobber.
- Jobber comes highly recommended by users.
- It is suggested to try out Jobber's free trial to experience its benefits firsthand.
- Streamlining business operations and improving internal communication are strong recommendations for using Jobber.
- Users suggest maximizing training and support provided by Jobber for a seamless go-live experience.
- Before choosing Jobber, users recommend comparing it with other scheduling software options.
- Jobber is particularly recommended for smaller service companies, while alternatives should be considered for businesses with multiple locations and expected growth.
Attribute Ratings
Reviews
(1-6 of 6)Companies can't remove reviews or game the system. Here's why
August 21, 2023
It's a full time job to use Jobber.
Score 2 out of 10
Vetted Review
Verified User
Tracking work orders, scheduling, quoting, billing, collecting, and client data, most of the time, when it works. Plumbing and HVAC service company.
- I think it's better than it used to be.
- For us, sometimes doesn't save the data, just gone, especially terrible if you have a data interruption since it has zero offline capability.
- I think the price is way high now, made the mistake of 'upgrading' and cannot go back.
- In my experience, way too easy to create a duplicate entry of anything, then near impossible to clean up, unless you notice it immediately.
- I found no merge functionality. Same client has two entries? Too bad.
- In my experience, does not work with Xero accounting software, took a long time to figure that out especially since they advertise it and that was why we chose both of them, for the supposed integration. For us, Quickbooks was also a pain.
- In my experience, the app is unusable, must use the web version on a mobile device.
- In my experience, the integrated payment processing cannot accept debit in Canada, only credit cards.
July 18, 2022
Jobber is for everyone!
Manager workflow, scheduling, keep everything organized and in one place, department-specific for ease of use, to ensure everything is defined and easily accessible. Our previous system was manual, not organized, and it was hard to find customers and suppliers. We were also looking for software that the whole company could access, and not specific to one user.
- Organized
- Easy to access
- Stellar customer support
- Coordinate customers documents.
- Add additional apps.
- Tailor a bit more specific to my situations.
March 23, 2022
Jobber keeps us on track
We use it for the maintenance division of our property management company. It helps our techs to keep track of open, in progress, and closed ticket items. Jobber is user-friendly and very efficient for our needs. It also is a good backup in case there is ever a dispute.
- Assignment of jobs/tasks to individual techs.
- Tracks the progress of the tasks from assignment to completion.
- Enables us to follow employee productivity.
- I cannot think of any specific areas needing improvement at this time.
September 23, 2021
Jobber is our roadmap to a successful, profitable future!
Our entire company uses Jobber - as it acts as our command center, allowing us to quickly see what has been done, needs doing, and what our future holds.
- Quick scheduling
- Time tracking
- Detailed Reports
- Client History
- Adding contract language to proposals
- budgeting
- project costing
September 18, 2020
Jobber is More Job!
We are using it to assign 'jobs' or tasks completed in the field. Whenever a client contacts us we are sending out someone from our team (no rule, mostly legal) and Jobber helps to follow the process from filing a request and preparing a quote to scheduling a task and sending out an invoice. It connects all the dots and makes the process smooth and trackable.
- Quotes look professional. Clients love them!
- Time sheets are neat and clean.
- Keeping track of clients' information accurately and precisely.
- Pricey. They should consider some more affordable options.
- Design. As we ramped up our visual identity we were looking for a more modern design.
- To include visible discounting options on quotes, for example.
May 22, 2018
Jobber...we wouldn't do without it!
Jobber has become an indispensable tool for our company. It makes route management and scheduling extremely simple. It gives our entire team a clear view of the work to be done...with views for the day, week, and month, so we can plan accordingly. The scheduling feature makes entering recurring jobs quick and simple. We also rely on the client email reminders as an important touch point for our clients.
- The recurring job feature was key to our decision in selecting Jobber. There's a lot of flexibility in how you schedule recurring work. I especially like that you can select the frequency (weekly, monthly) coupled with either a specific date or day of the week/month.
- Client email reminders help our clients know when we're coming and provide an important point of contact. Customizing the email was easy.
- Client overview. It's extremely helpful to be able to view a client's record and see the upcoming visits along with the completed work.
- While Jobber does have some integrations with third-party payment processors, the one thing we're missing is the ability for Jobber to trigger recurring payments with those providers. This would help us immensely.