Item: Jobber
Rating: 8
Author: Rachel Smith

Overall Satisfaction with Jobber

Use Cases and Deployment Scope

We are a residential home cleaning service. We use Jobber to manage quotes, scheduling clients, manage team scheduling, and invoicing for services. We use reporting data to monitor our business growth/health, identify trends and create projections that help us chart our course ahead.

Pros and Cons

Pros

Quotes/Estimates - this is the major winner for us and an area where we haven't found worthy competition. The features we rely on the most are include the "options" feature (reducing back and forth with clients and allowing them to make a decision as soon as they open the quote) and automatic deposit collection. These features help us to have, for our industry, a high conversion rate with the way we utilize them.
Client reminder emails/texts - consistent, reliable, no text limits
Visual Interface - we appreciate the modern looking interface.

Cons

When I open Jobber for daily use, we frequently need to clear advertisements - specifically regarding referring Jobber to others. If it were related to product updates, it may be more relevant, but consistent referral promotions or online web-events are not what I want to clear when I just want to get to work in my expensive crm software
Reports are frustratingly bulky and inconsistently formatted - the report generator doesn't include all reports, most notably missing is timesheets. An extra step to view the list of available reports was recently added after additions to paid, optional service offerings were placed higher on the menu, requiring scrolling to reach the reports.
A web developer was hired by us to streamline some of our necessary reports into a calculation / report upload tool. Further changes were made to the actual reports on Jobber's end that were (very minorly helpful for us and not worth the cost or the effort put into the upgrade that I could tell, in the fact that) we have to pay the developer to rework our calculation tool due to simple changes in the order of the columns
Scheduling - we were optimistic about the beta schedule but the absence of dispatch view is a glaring gap. Additional page realestate is used in the beta mode that makes less of the schedule visible. Changes were made to "complete" job's next steps that add work for us.

Return on Investment

Conversion rates of quotes given is up
As a very small business - the automatic reminders for cleaning services are KEY to customer retention and a consistent, professional appearance - immeasurable
Two-way texting - providing a seamless way for clients to communicate needs and reply to reminders improves customer services and builds retention

Usability

9/10 due to scheduling difficulties mentioned and reporting issues.

Alternatives Considered

HouseCall Pro, QuickBooks Commerce, MaidCentral, The Customer Factor, HoneyBook and Workiz

Companies not present above include ZenMaid & Booking Koala - most common in the cleaning world. I addressed comparisons in the previous question.

Key Insights

Do you think Jobber delivers good value for the price?

Yes

Are you happy with Jobber's feature set?

Yes

Did Jobber live up to sales and marketing promises?

Yes

Did implementation of Jobber go as expected?

Yes

Would you buy Jobber again?

Yes

Other Software Used

Connecteam, QuickBooks Online, Applause, Google Drive

Likelihood to Recommend

The cost of Jobber is not suitable for a startup - even our company size is hard pressed to squeeze in other areas of business to afford the cost. Zenmaid or other maid-forward services may be better suited since Jobber seems to focus it's offerings on one-off as opposed to recurring services like ours.

For business who do in-person estimates like ours, the streamlined estimate feature which causes increased conversion rates makes it worth the cost - as we anecdotally gain more business this way. However, if we switch to an online booking / instant booking model as opposed to in-person estimates, we may not require this feature. Zenmaid has a "gamified" residential booking page that was extremely high converting for us - we received sometimes 30+ inquiries per day due to the ease of use - MANY more completed inquiries than we receive now - but they didn't have a quoting and deposit collection tool - so here we are. If we used their instant booking feature we would have stayed due to the scheduling tool, gap finder, prevention of double booking employees, and cleaning service focus, as well as significantly reduced pricing.

Comments

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Jobber Improves our Quote to Booked Job Conversion Rate with their Options feature