Jobber serves as a comprehensive field service management platform, primarily adopted by organizations to streamline core business operations, particularly client interactions and financial processes. A significant 63% of reviewers highlight its capabilities in scheduling and calendar management, indicating its central role in organizing daily appointments and project timelines. This functionality is closely integrated with invoicing and payment processing, which 56% of reviewers noted simplifies revenue collection and financial tracking. The platform excels in enhancing operational efficiency and improving customer interactions, leading to a positive return on investment for many users. Reviewers frequently commend its ability to improve organization and workflow, enabling quicker customer responses and better job management. This organizational uplift contributes to a more professional business appearance and improved customer service, with features like automated reminders and two-way texting highlighted by 31% of reviewers as key to customer retention. Furthermore, 25% of reviewers reported increased sales and client acquisition through better lead management and quote follow-up options. Despite its strengths, Jobber has identified areas for improvement. Concerns regarding reporting and data functionality were raised by 19% of reviewers, who described existing reports as bulky and inconsistently formatted, noting a particular absence of timesheet data. Similarly, 19% expressed a desire for greater customization options, especially for invoices, quotes, and scheduling features. Integration challenges, particularly with QuickBooks syncing, and the absence of a built-in CRM for pipeline management, were also highlighted by 19% of reviewers. Additionally, the mobile app's usability was a point of contention for 13% of reviewers, who found it difficult to navigate and noted a lack of essential features. Overall, Jobber is a robust solution for businesses seeking to consolidate administrative tasks and reduce reliance on multiple software solutions, particularly for core field service operations. Its strong performance in scheduling, invoicing, and quoting drives significant efficiency gains and customer satisfaction, making its cost acceptable for 19% of reviewers due to time savings. However, potential buyers should be aware of current limitations in reporting flexibility, customization depth, and specific integrations.

Pros

Streamlined Scheduling & Calendar Management
Efficient Invoicing & Payment Processing
Robust Quoting System with Advanced Features
Enhanced Operational Efficiency and Workflow Organization
Improved Customer Communication and Service

Cons

Limited Reporting & Data Customization
Suboptimal Mobile App Usability and Feature Parity
QuickBooks Integration Challenges
Lack of Integrated CRM for Pipeline Management
Insufficient Customization Options for Invoices and Quotes

What positive or negative impact (i.e. Return on Investment or ROI) has Jobber had on your overall business objectives?

From 16 reviews

Summary

Jobber has primarily generated positive impacts on business objectives for reviewers, largely by enhancing operational efficiency and improving customer interactions. A significant portion of reviewers, 44%, cited that the platform dramatically improved organization and workflow, enabling quicker customer responses and better job management. This organizational uplift appears to contribute to a more professional business appearance and improved customer service, as noted by 31% of reviewers, who highlighted features like automated reminders and two-way texting as key to customer retention. Furthermore, the platform has been instrumental in driving business growth, with 25% of reviewers reporting increased sales and client acquisition through better lead management and quote follow-up options. These operational and customer-facing improvements collectively lead to considerable time savings, which 19% of reviewers indicated made the platform's cost acceptable, effectively returning time to business owners. The ability to run reports and track client data also contributes to a clearer understanding of business performance, supporting the overall positive return on investment.

Top Quotes

Improved Organization and Workflow

“I would say that the positive impact is helping us to be efficient and organized.”

Enhanced Professionalism and Customer Service

“look more professional”

Increased Sales and Client Acquisition

“It is great for our lead process”

Besides Jobber, what other software do you regularly use? How likely would you be to recommend it to a friend or colleague?

From 16 reviews

Summary

Reviewers frequently utilize a range of supplementary software alongside Jobber to manage various business operations, demonstrating a preference for specialized tools to address distinct functional needs. Accounting and payroll solutions are the most commonly mentioned, with 3 of 16 reviewers citing their use of QuickBooks Online products. This indicates a strong reliance on established financial management tools to handle essential back-office functions such as bookkeeping and wage processing. Beyond financial management, a smaller number of reviewers also noted the integration of communication and document management tools into their daily workflows. Specifically, 2 of 16 reviewers each identified dedicated communication platforms and document handling software as essential for their operations. These additional tools appear to complement Jobber by addressing specific needs in areas such as team coordination and secure document processing, suggesting a preference for specialized solutions to optimize different aspects of business management. The consistent positive sentiment across all mentioned categories implies that these tools are generally well-regarded and effectively support business activities.

Top Quotes

Accounting and Payroll

“QuickBooks Online”

Communication Tools

“Connecteam”

Document Management

“DocuSign”

Describe how you use Jobber in your organization. What are the business problems the product addresses and what is the scope of your use case?

From 16 reviews

Summary

Jobber is primarily utilized by organizations to streamline core business operations, with a strong focus on managing client interactions and financial processes. A significant majority of reviewers, 10 out of 16, specifically highlight its capabilities in scheduling and calendar management, indicating its central role in organizing daily appointments and project timelines. This functionality is closely integrated with invoicing and payment processing, which 9 reviewers noted simplifies revenue collection and financial tracking. Furthermore, Jobber addresses challenges in client management and communication, with 7 reviewers citing its effectiveness in enhancing customer satisfaction and interaction. The platform's comprehensive features contribute to improved overall business operations and efficiency, as reported by 6 reviewers, by consolidating administrative tasks and reducing reliance on multiple software solutions.

Top Quotes

Scheduling and Calendar Management

“We use Jobber to manage quotes, scheduling clients, manage team scheduling, and invoicing for services.”

Invoicing and Payment Processing

“I use Jobber to schedule in jobs and to send professional looking invoices.”

Client Management and Communication

“This used to be our biggest pain point, and now it is clear in one system for both clients and employees.”

Please provide some detailed examples of areas where Jobber has room for improvement.

From 16 reviews

Summary

Reviewers identified several areas where Jobber could be enhanced, primarily focusing on data handling, customization, and external integrations. Concerns regarding reporting and data functionality were raised by 3 of 16 reviewers, who described existing reports as bulky and inconsistently formatted, noting a particular absence of timesheet data in the report generator. Similarly, 3 of 16 reviewers expressed a desire for greater customization options, especially for invoices, quotes, and scheduling features, with specific requests for more flexible quote styles. Integration challenges, particularly with QuickBooks syncing, and the absence of a built-in CRM for pipeline management, were also highlighted by 3 of 16 reviewers. Furthermore, the mobile app's usability was a point of contention for 2 of 16 reviewers, who found it difficult to navigate and noted a lack of essential features like job uploading and geo-fencing. Finally, issues with notification and reminder management, such as the inability to disable notifications per job and inconsistent client reminder delivery, were mentioned by 2 of 16 reviewers.

Top Quotes

Reporting and Data

“Further changes were made to the actual reports on Jobber's end that were (very minorly helpful for us and not worth the cost or the effort put into the upgrade that I could tell, in the fact that) we have to pay the developer to rework our calculation tool due to simple changes in the order of the columns”

Customization Options

“Customization when it comes to scheduling”

Integrations

“QuickBook syncing errors”

Please provide some detailed examples of things that Jobber does particularly well.

From 16 reviews

Summary

Jobber demonstrates particular strength in core operational functionalities, with reviewers frequently highlighting its capabilities in managing daily tasks. Over half of the reviewers, 9 of 16, specifically commend the platform's scheduling features, indicating a strong positive impact on organizing work. Similarly, invoicing is a highly praised function, with 9 reviewers noting its effectiveness in streamlining financial processes. Beyond these foundational elements, Jobber is also recognized for its robust quoting system, cited by 5 of 16 reviewers as a key differentiator, particularly due to advanced features that enhance client interaction and decision-making. Furthermore, the platform's overall ease of use contributes to its positive reception, making it accessible for employees and simplifying navigation for daily operations.

Top Quotes

Scheduling Jobs

“Schedule”

Invoicing

“Nice looking Invoices and Quotes”

Quotes

“Quotes”

Reviews

22 Reviews

Jobber Improves our Quote to Booked Job Conversion Rate with their Options feature

Rating: 8 out of 10

April 30, 2025

Use Cases and Deployment Scope

We are a residential home cleaning service. We use Jobber to manage quotes, scheduling clients, manage team scheduling, and invoicing for services. We use reporting data to monitor our business growth/health, identify trends and create projections that help us chart our course ahead.

Pros

Quotes/Estimates - this is the major winner for us and an area where we haven't found worthy competition. The features we rely on the most are include the "options" feature (reducing back and forth with clients and allowing them to make a decision as soon as they open the quote) and automatic deposit collection. These features help us to have, for our industry, a high conversion rate with the way we utilize them.
Client reminder emails/texts - consistent, reliable, no text limits
Visual Interface - we appreciate the modern looking interface.

Cons

When I open Jobber for daily use, we frequently need to clear advertisements - specifically regarding referring Jobber to others. If it were related to product updates, it may be more relevant, but consistent referral promotions or online web-events are not what I want to clear when I just want to get to work in my expensive crm software
Reports are frustratingly bulky and inconsistently formatted - the report generator doesn't include all reports, most notably missing is timesheets. An extra step to view the list of available reports was recently added after additions to paid, optional service offerings were placed higher on the menu, requiring scrolling to reach the reports.
A web developer was hired by us to streamline some of our necessary reports into a calculation / report upload tool. Further changes were made to the actual reports on Jobber's end that were (very minorly helpful for us and not worth the cost or the effort put into the upgrade that I could tell, in the fact that) we have to pay the developer to rework our calculation tool due to simple changes in the order of the columns
Scheduling - we were optimistic about the beta schedule but the absence of dispatch view is a glaring gap. Additional page realestate is used in the beta mode that makes less of the schedule visible. Changes were made to "complete" job's next steps that add work for us.

Likelihood to Recommend

The cost of Jobber is not suitable for a startup - even our company size is hard pressed to squeeze in other areas of business to afford the cost. Zenmaid or other maid-forward services may be better suited since Jobber seems to focus it's offerings on one-off as opposed to recurring services like ours.

For business who do in-person estimates like ours, the streamlined estimate feature which causes increased conversion rates makes it worth the cost - as we anecdotally gain more business this way. However, if we switch to an online booking / instant booking model as opposed to in-person estimates, we may not require this feature. Zenmaid has a "gamified" residential booking page that was extremely high converting for us - we received sometimes 30+ inquiries per day due to the ease of use - MANY more completed inquiries than we receive now - but they didn't have a quoting and deposit collection tool - so here we are. If we used their instant booking feature we would have stayed due to the scheduling tool, gap finder, prevention of double booking employees, and cleaning service focus, as well as significantly reduced pricing.

Rachel Smith

Owner in Corporate at R&R Cleaning Co. (1-10 employees)

Vetted Review

2 years of experience

Jobber

Rating: 10 out of 10

April 23, 2025

Use Cases and Deployment Scope

Jobber keeps up with all of our appointments and keeps us on schedule. Since using Jobber, we have not missed one appointment. Also Jobber makes it so easy to get all our clients on with Card on file to make sure we collect payment quickly, no more chasing our money down.

Pros

Scheduling
Payments
Quotes
Invoicing

Cons

Training
Training
Training

Likelihood to Recommend

Jobber is well suited for running my lawn care service. Love the simplicity of quoting, scheduling, invoicing and collecting payments. I feel Jobber is lacking in training new customers. I have had Jobber for a year and still feel like I am stumbling through it. I know it does a lot more that I just don’t know how to make it do.

David Bratton

Owner at Mallard Island Lawn Service LLC (1-10 employees)

Vetted Review

1 year of experience

Jobber Review

Rating: 10 out of 10

April 22, 2025

Use Cases and Deployment Scope

We use Jobber for scheduling, time tracking, request forms, invoices, quoting, probably more I'm forgetting. Its a life saver for keeping recurring appointments scheduled appropriately, creating professional quotes and invoicing. It's also great for communication with clients via text and on my way messages.

Pros

scheduling
invoicing
quoting
shifts/trends in your business

Cons

don't understand how to use lead tracking
mass deleting capabilities
mass closing invoices
being able to split a job between different empployees on the same day

Likelihood to Recommend

Great for scheduling, time tracking. Can't think of a negative

Verified User

C-Level Executive (11-50 employees)

Vetted Review

4 years of experience

A one-stop shop for service businesses

Rating: 9 out of 10

April 22, 2025

Use Cases and Deployment Scope

Jobber's ease of use and exceptional feature for organizing our business is amazing. Our customers love the online portal for their organization and ability to make requests as well. we currently run 15 crews with Jobber and love what it does for our commercial grounds maintenance contracts.

Pros

routing
recurring jobs
organizing jobs

Cons

we use yeti for snow and like their mandatory features like uploading jobs and geo fences when on sites
would like to see better way to organize our contracts from start to finish with reminders when contracts are expiring

Likelihood to Recommend

Jobber is the easiest way to organize a smaller scale company. we have made internal tweaks and using our own ways to organize with property details for scheduling but there's room for improvement once you hit the 3 mil mark with more users.

Verified User

Administrator in Corporate (11-50 employees)

Vetted Review

10 years of experience

Very good

Rating: 8 out of 10

April 22, 2025

Use Cases and Deployment Scope

It creates a smooth progress from request to closing the sale to scheduling and invoicing. This used to be our biggest pain point, and now it is clear in one system for both clients and employees. Instead of multiple programs, we now use one program which makes it super easy

Pros

Full process from sale to invoicing
Time tracking
Scheduling

Cons

Turning off notifications for a job instead of client
Easier view of tips
Lower cc charge

Likelihood to Recommend

For employees who are on the roads it is an ideal system. It can be accessed anywhere at any time which makes things extremely clear. It would be less suited if the business only has employees in an office with everyone being at the same location all the time every day

rolies penning

Manager at Verde cleaning (11-50 employees)

Vetted Review

3 years of experience

Jobber makes my job so much easier

Rating: 10 out of 10

April 22, 2025

Use Cases and Deployment Scope

Jobber is the main platform I use in all aspects of my business. It is scheduling for my team, quotes, all of my jobs and my invoicing and payment method. It works seamlessly for my company

Pros

Scheduling
Invoicing
QuickBooks sync

Cons

Ability to adjust visits for the jobs in consistent changes from day today put on a continual rotation for times differing from day to day

Likelihood to Recommend

At a glance, I can see where my team is and check my profit margins by the job simply

Verified User

Account Manager in Customer Service (11-50 employees)

Vetted Review

3 years of experience

Jobber review

Rating: 10 out of 10

April 22, 2025

Use Cases and Deployment Scope

Using Jobber to schedule and invoice jobs and keep track of clients. Jobber helps us keep track of what jobs we having going and where as well as how much time we are spending on each job.

Pros

Schedule
Quote
Invoice

Cons

Task manager
Customer request
Bulk emailing

Likelihood to Recommend

I would like the request interface and emailing clients to be easier to navigate around. After the last update it is hard to follow. Well suited for invoice and client management as well as scheduling work.

Verified User

Professional in Professional Services (1-10 employees)

Vetted Review

1 year of experience

Jobber Review

Rating: 9 out of 10

April 22, 2025

Use Cases and Deployment Scope

Jobber helps us by organizing invoices and quotes. One issue that Jobber addresses is scheduling jobs, as it features an easy-to-use scheduling system within its software. Additionally, Jobber has simplified the payment process for both business owners and clients, making it easier to settle invoices. I appreciate that clients have a user-friendly dashboard. where they can request work and review their past invoices.

Pros

Getting paying faster and easier
Nice looking Invoices and Quotes
Nice dashboard for business owners and clients

Cons

Making Invoices and Quotes more customizable for business

Likelihood to Recommend

Jobber was a great fit for me when I was using Google Sheets for creating invoices and quotes. It transformed the way I manage these tasks. The software is well-organized for handling invoices and quotes, making the scheduling of jobs much easier. I also appreciate the text and email features that notify me about upcoming work and invoices that need to be paid. I highly recommend Jobber to anyone!

CHRIS J AYALA

Site Superintendent in Corporate at P.E.R Gutters, LLC (11-50 employees)

Vetted Review

2 years of experience

The key to scaling

Rating: 10 out of 10

April 22, 2025

Use Cases and Deployment Scope

When I first started my landscaping company, I wore every hat — CEO, CFO, janitor, laborer, you name it. I was using QuickBooks at the time, and while it worked for some things, it quickly became a huge headache. As a small business owner without the time to dive into every detail of bookkeeping, it just wasn’t cutting it. That’s when I made the switch to Jobber in the middle of last year — and it’s been a total game changer. Jobber gave me the tools to manage my business efficiently without getting bogged down in the admin work. From scheduling to invoicing to client management, everything became easier, faster, and more organized. As a landscaper, Jobber didn’t just help me keep up — it helped me grow. It freed up time so I could focus on scaling my business instead of being a slave to it. It’s been one of the best moves I’ve made so far.

Pros

Scheduling Jobs
Organizing Leads
Invoice Reminder

Cons

Customization when it comes to scheduling
As a landscape business weather determines our schedule so maybe some room to move things around without having to rewrite everything

Likelihood to Recommend

As a small business owner, having to run around and do all these different things, Jobber helps a lot with scheduling and being able to remind myself on the things that I need to schedule.

Jose Camacho

Owner in Professional Services at GreenWish LLC (1-10 employees)

Vetted Review

1 year of experience

View profile

Jobber is great software at an affordable value for small businesses

Rating: 8 out of 10

April 22, 2025

Use Cases and Deployment Scope

I use Jobber for multiple functions for my business; customer database, sending estimates, invoices, and card payment processing. It's easy to navigate and software has been reliable with little issues. It automatically syncs with QuickBooks online, as well as many other apps. The support staff is quick to respond when I have questions.

Pros

Invoicing
Payment processing
Customer database

Cons

Pricebook templates
Detailed receipts
QuickBook syncing errors

Likelihood to Recommend

Jobber does a great job at performing the same tasks as larger companies with more expensive software

Verified User

Technician in Professional Services (11-50 employees)

Vetted Review

2 years of experience