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Jobber Reviews & Insights

Score8.6 out of 10

49 Reviews and Ratings

Top industries

Based on 270 HG Insights installations.

Community Insights for Jobber

Synthesised from 16 verified reviews.


Synthesised from 16 reviews


Jobber serves as a comprehensive field service management platform, primarily adopted by organizations to streamline core business operations, particularly client interactions and financial processes. A significant 63% of reviewers highlight its capabilities in scheduling and calendar management, indicating its central role in organizing daily appointments and project timelines. This functionality is closely integrated with invoicing and payment processing, which 56% of reviewers noted simplifies revenue collection and financial tracking. The platform excels in enhancing operational efficiency and improving customer interactions, leading to a positive return on investment for many users. Reviewers frequently commend its ability to improve organization and workflow, enabling quicker customer responses and better job management. This organizational uplift contributes to a more professional business appearance and improved customer service, with features like automated reminders and two-way texting highlighted by 31% of reviewers as key to customer retention. Furthermore, 25% of reviewers reported increased sales and client acquisition through better lead management and quote follow-up options. Despite its strengths, Jobber has identified areas for improvement. Concerns regarding reporting and data functionality were raised by 19% of reviewers, who described existing reports as bulky and inconsistently formatted, noting a particular absence of timesheet data. Similarly, 19% expressed a desire for greater customization options, especially for invoices, quotes, and scheduling features. Integration challenges, particularly with QuickBooks syncing, and the absence of a built-in CRM for pipeline management, were also highlighted by 19% of reviewers. Additionally, the mobile app's usability was a point of contention for 13% of reviewers, who found it difficult to navigate and noted a lack of essential features. Overall, Jobber is a robust solution for businesses seeking to consolidate administrative tasks and reduce reliance on multiple software solutions, particularly for core field service operations. Its strong performance in scheduling, invoicing, and quoting drives significant efficiency gains and customer satisfaction, making its cost acceptable for 19% of reviewers due to time savings. However, potential buyers should be aware of current limitations in reporting flexibility, customization depth, and specific integrations.


  • Streamlined Scheduling & Calendar Management
  • Efficient Invoicing & Payment Processing
  • Robust Quoting System with Advanced Features
  • Enhanced Operational Efficiency and Workflow Organization
  • Improved Customer Communication and Service
  • Limited Reporting & Data Customization
  • Suboptimal Mobile App Usability and Feature Parity
  • QuickBooks Integration Challenges
  • Lack of Integrated CRM for Pipeline Management
  • Insufficient Customization Options for Invoices and Quotes
What positive or negative impact (i.e. Return on Investment or ROI) has Jobber had on your overall business objectives?

From 16 reviews

Jobber has primarily generated positive impacts on business objectives for reviewers, largely by enhancing operational efficiency and improving customer interactions. A significant portion of reviewers, 44%, cited that the platform dramatically improved organization and workflow, enabling quicker customer responses and better job management. This organizational uplift appears to contribute to a more professional business appearance and improved customer service, as noted by 31% of reviewers, who highlighted features like automated reminders and two-way texting as key to customer retention. Furthermore, the platform has been instrumental in driving business growth, with 25% of reviewers reporting increased sales and client acquisition through better lead management and quote follow-up options. These operational and customer-facing improvements collectively lead to considerable time savings, which 19% of reviewers indicated made the platform's cost acceptable, effectively returning time to business owners. The ability to run reports and track client data also contributes to a clearer understanding of business performance, supporting the overall positive return on investment.

Improved Organization and Workflow

I would say that the positive impact is helping us to be efficient and organized.

Enhanced Professionalism and Customer Service

look more professional

Increased Sales and Client Acquisition

It is great for our lead process

Besides Jobber, what other software do you regularly use? How likely would you be to recommend it to a friend or colleague?

From 16 reviews

Reviewers frequently utilize a range of supplementary software alongside Jobber to manage various business operations, demonstrating a preference for specialized tools to address distinct functional needs. Accounting and payroll solutions are the most commonly mentioned, with 3 of 16 reviewers citing their use of QuickBooks Online products. This indicates a strong reliance on established financial management tools to handle essential back-office functions such as bookkeeping and wage processing. Beyond financial management, a smaller number of reviewers also noted the integration of communication and document management tools into their daily workflows. Specifically, 2 of 16 reviewers each identified dedicated communication platforms and document handling software as essential for their operations. These additional tools appear to complement Jobber by addressing specific needs in areas such as team coordination and secure document processing, suggesting a preference for specialized solutions to optimize different aspects of business management. The consistent positive sentiment across all mentioned categories implies that these tools are generally well-regarded and effectively support business activities.

Accounting and Payroll

QuickBooks Online

Communication Tools

Connecteam

Document Management

DocuSign

Describe how you use Jobber in your organization. What are the business problems the product addresses and what is the scope of your use case?

From 16 reviews

Jobber is primarily utilized by organizations to streamline core business operations, with a strong focus on managing client interactions and financial processes. A significant majority of reviewers, 10 out of 16, specifically highlight its capabilities in scheduling and calendar management, indicating its central role in organizing daily appointments and project timelines. This functionality is closely integrated with invoicing and payment processing, which 9 reviewers noted simplifies revenue collection and financial tracking. Furthermore, Jobber addresses challenges in client management and communication, with 7 reviewers citing its effectiveness in enhancing customer satisfaction and interaction. The platform's comprehensive features contribute to improved overall business operations and efficiency, as reported by 6 reviewers, by consolidating administrative tasks and reducing reliance on multiple software solutions.

Scheduling and Calendar Management

We use Jobber to manage quotes, scheduling clients, manage team scheduling, and invoicing for services.

Invoicing and Payment Processing

I use Jobber to schedule in jobs and to send professional looking invoices.

Client Management and Communication

This used to be our biggest pain point, and now it is clear in one system for both clients and employees.

Please provide some detailed examples of areas where Jobber has room for improvement.

From 16 reviews

Reviewers identified several areas where Jobber could be enhanced, primarily focusing on data handling, customization, and external integrations. Concerns regarding reporting and data functionality were raised by 3 of 16 reviewers, who described existing reports as bulky and inconsistently formatted, noting a particular absence of timesheet data in the report generator. Similarly, 3 of 16 reviewers expressed a desire for greater customization options, especially for invoices, quotes, and scheduling features, with specific requests for more flexible quote styles. Integration challenges, particularly with QuickBooks syncing, and the absence of a built-in CRM for pipeline management, were also highlighted by 3 of 16 reviewers. Furthermore, the mobile app's usability was a point of contention for 2 of 16 reviewers, who found it difficult to navigate and noted a lack of essential features like job uploading and geo-fencing. Finally, issues with notification and reminder management, such as the inability to disable notifications per job and inconsistent client reminder delivery, were mentioned by 2 of 16 reviewers.

Reporting and Data

Further changes were made to the actual reports on Jobber's end that were (very minorly helpful for us and not worth the cost or the effort put into the upgrade that I could tell, in the fact that) we have to pay the developer to rework our calculation tool due to simple changes in the order of the columns

Customization Options

Customization when it comes to scheduling

Integrations

QuickBook syncing errors

Please provide some detailed examples of things that Jobber does particularly well.

From 16 reviews

Jobber demonstrates particular strength in core operational functionalities, with reviewers frequently highlighting its capabilities in managing daily tasks. Over half of the reviewers, 9 of 16, specifically commend the platform's scheduling features, indicating a strong positive impact on organizing work. Similarly, invoicing is a highly praised function, with 9 reviewers noting its effectiveness in streamlining financial processes. Beyond these foundational elements, Jobber is also recognized for its robust quoting system, cited by 5 of 16 reviewers as a key differentiator, particularly due to advanced features that enhance client interaction and decision-making. Furthermore, the platform's overall ease of use contributes to its positive reception, making it accessible for employees and simplifying navigation for daily operations.

Scheduling Jobs

Schedule

Invoicing

Nice looking Invoices and Quotes

Quotes

Quotes

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