Kickserv Reviews and Ratings

Rating: 9.3 out of 10

Score

9.3 out of 10

Community insights

TrustRadius Insights for Kickserv are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Efficient Estimate Management: Several users have found the ability to send estimates to clients and have them reviewed and approved with a simple click to be essential and efficient. This feature saves time, improves communication, and streamlines the estimation process.

Secure Online Payments: Many users appreciate the secure online payment feature of Kickserv, which allows clients to pay their estimates directly from their invoices. This convenient feature enhances the client experience by providing a seamless payment process while ensuring security for both parties.

Cost-Effective Solution for Small Businesses: Some users have mentioned that Kickserv is a cost-effective option for small field service and construction companies. The software offers integrated credit card processing through Stripe, eliminating the need for separate payment gateways and reducing costs associated with payment processing.

Reviews

10 Reviews

Best growth tool for small businesses!

Rating: 10 out of 10

Incentivized

September 23, 2021

Use Cases and Deployment Scope

Kickserv is crucial at maintaining an accurate database of information on our clients that we service on a semi-annual basis. We are in the carpet, upholstery and water damage mitigation business. Dispatching is also very important and easy to use for our customer service staff. Kickserv also has a phenomenal mobile application that keeps our technicians aware of daily activities and changes that may occur. The app has many features such as the ability to keep a record of time for each project, as well as phone dialing and mapping capabilities.

Pros

Dispatch planning
Mobile applications for techs
Easy-to-use / Easy-to-learn cloud application
Customer service support is quick and easy

Cons

Integration with email marketing
Advanced searching capabilities (i.e. If I wanted to search for every job I did that had the words "water damage" in their descriptions).
More ability to customize templates (like adding additional artwork, pictures)

Likelihood to Recommend

Kickserv is well suited for service-based businesses such as carpet cleaning, plumber, electrician, etc..... I am not knowledgeable in many other business types, but I would guess that Kickserv may not be a good match for a law firm, retailer (brick & mortar).

Richard Zdanis

Owner in Corporate at Father and Son Companies, LLC (1-10 employees)

Vetted Review

8 years of experience

Kickserv is a solid offering for a small company looking to facilitate rapid growth!

Rating: 9 out of 10

Incentivized

September 14, 2020

Use Cases and Deployment Scope

We implemented the Kickserv solution at a natural stone countertop distributor and installer. They used the solution to digitize their processes and improve communication throughout their company. Vendor management, installation and task scheduling were all improved. They also used the digital signing and payment features to reduce purchase friction and improve the overall customer experience.

Pros

Quickbooks Desktop and Server integration.
Work task scheduling.
Digital signature and payment collection.

Cons

The templates that they have for invoices are not intuitive and need improvement/updating.
The way that multiple payments (down payment, then balance upon completion) are logged is NOT intuitive. We had to find a few workarounds to ensure the Quickbooks upload didn't mark the client as paid in full, even though they had only paid their down payment.

Likelihood to Recommend

Kickserv is very well suited for companies looking to reduce their reliance on paper-based processes. They are very adept at helping their clients cut over from a paper invoices, spreadsheets and Google calendar into an all-inclusive environment which addresses nearly all of a small business's needs as it relates to digitizing their workflows: CRM and jobsite/work item management.

Nathan Beckstead

Founder - Managing Member in Corporate at Busted Whistle Labs (1-10 employees)

Vetted Review

3 years of experience

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KickServ helps our Xtreme Team KickButt!

Rating: 10 out of 10

Incentivized

December 7, 2018

Use Cases and Deployment Scope

<span class="wysiwyg-color-navy">We use KickServ (Formerly Service Sidekick) to house our client information, produce estimates/work-orders/invoices, process payments, produce marketing reports. Out techs use the mobile app out in the field to complete their work orders, upload photos, collect client agreement to change orders and job satisfaction. We could not run our business without it, and it gives us a clear edge. Or clients love the ability to approve the estimates and/or request estimate modifications at any time of the day. They also love the online client portal for housing their past jobs and job photos, and making payments (again any time of the day or night). Our Realtor clients value it for the ability to share with their clients and other agents involved in the real estate transaction when repairs have been requested.</span>

Pros

The ability to send an estimate to a client that they can review and approve with the click of their mouse is essential
The ability for the client to securely pay their estimate right from within their invoice online is a huge hit
The ability for our staff to change an estimate and have it change dynamically for the client at their computer immediately is huge

Cons

The mobile app needs greater functionality, like signature capture ability and marking the job complete in both areas on the web-based platform (currently, does not mark the check mark as complete on the web)
The ability to insert additional labor or parts anywhere in the item list instead of having to add them at the end would be really great to keep things organized and clear for both our team and the clients
It would be really good if an authorized user could retroactively mark start and end times of a job (when a tech forgets to click start or complete out in the field)

Likelihood to Recommend

We use KickServ for nearly every aspect of our operation and cannot think of a scenario when it is "inappropriate" or "less appropriate". It is the backbone of our operation and is used for everything from data gathering to estimates to invoices to payments and accounts receivables to reports to tracking to storage of photos and past invoices. Better searching abilities would be good instead of having to create tags for things we don't know we are going to need later.

Kurt Hanke

General Manager at Handyman Xtreme (1-10 employees)

Vetted Review

8 years of experience

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Easy to use KickServ

Rating: 10 out of 10

Incentivized

February 20, 2017

Use Cases and Deployment Scope

I have been using KickServ for the past 7 years. It is a very robust CMR that integrates seamlessly with QuickBooks Online. The staff is very accommodating and tech support is very accessible when you need them. They are a pleasure to work with. I recommend them very highly to any service type business that needs to track their, sales, techs, and it's great for marketing. I give KisckServ 5 stars!

Pros

Tech support
Implementation
Customer service
Provides assistance
Tracks everything a small business needs to have
Ease of use

Cons

Some reports

Likelihood to Recommend

Any type of service business

Yvonne Graber

Founder/President in Information Technology at TravelEyez (1-10 employees)

Vetted Review

7 years of experience

Verified on LinkedIn

Kickserv keeps your company running

Rating: 9 out of 10

Incentivized

February 15, 2017

Use Cases and Deployment Scope

[It's being used for] scheduling, dispatch, and billing. Being able to access an up to date schedule on any device is immensely helpful. Customers appreciate being able to view and pay invoices online.

Pros

Easy scheduling
Easy billing
Field techs can access info on jobs

Cons

Home page layout
QuickBooks syncing
Easier to create custom invoices

Likelihood to Recommend

[It's] well suited for most service companies that have multiple technicians and many jobs.

Todd Peterson

CEO in Corporate at Todd Peterson Heating & Cooling (1-10 employees)

Vetted Review

5 years of experience

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Use of KickServ from a end user in the field

Rating: 8 out of 10

Incentivized

February 14, 2017

Use Cases and Deployment Scope

We used the software across the whole organization. I used it on both sides. In the field, I used it to see what jobs I had and to get quotes for customers to let them know everything at the time of service. It was also good to keep track of your schedule and make changes as necessary. I also worked in the office on the other side where I would input new customers as well as send out new requests as they came in.

Pros

Organization - keeps everything organized nicely and has several different filters that you can use to view only the information you need.
Simple website - this was important because you want it to load quickly when you are in the office and on the road.
Database - keeps track of the things that you enter. This is nice when trying to get information on a product or a price when requested by the customer.

Cons

Availability - There were several times when the system was down during normal business hours. This was really frustrating as you could imagine.
Mobile App - This is something they had but did not put a lot of effort into it. While on the road most people would use the site on their phone and the app was missing several things and the mobile site through a browser could be hard to see.

Likelihood to Recommend

The software is pretty reliable and self-explanatory. I think they need to work on making things more mobile friendly as people in the field are using this for up to several hours a day.

Scott Strader

Service Technician in Customer Service at Polypore (1-10 employees)

Vetted Review

1 year of experience

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Thoughts from the Trees

Rating: 8 out of 10

Incentivized

February 13, 2017

Use Cases and Deployment Scope

Our entire company uses KickServ to deliver our services to the marketplace. Salespeople create estimates through KickServ and the crews in the field use it to access their work orders and enter their time for payroll and job-costing purposes.

Pros

The ability to quickly convert estimates to jobs to invoices. There is very little duplicated effort in this regard.
The ability to track hours for the guys in the field. They enter their own time, which saves a boat-load of administrative burden. We simply double check their time, and we can do that remotely.
We can run custom reports to find data that we could have never accessed before, and since all of the things we need are in the same program, it makes things quite a bit easier than using multiple interfaces.

Cons

Some of the reports are difficult for us to extract the data that we want. Sometimes I will get duplicated data, so I have to dump the files into Excel to make sure I've extracted any duplicates.
Never was able to log in to the Android App, so I just gave up and kept using the mobile browser based option.

Likelihood to Recommend

If you have a service company that has techs on the road all day, it is great. If you don't have a very technically savvy workforce, it could be a little overly complicated for them. Our company straddles that line, and we make it work, but we often have foremen who have technology issues, and they get frustrated. The frustration is less to do with the app and more with their lack of ability to work a tablet.

Grant Crowell

President in Sales at TUF Industrial (11-50 employees)

Vetted Review

6 years of experience

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Kickserv Kicks Ass

Rating: 9 out of 10

Incentivized

February 13, 2017

Use Cases and Deployment Scope

We use Kickserv to manage our quotes, and track the jobs that we have won. The sync feature with Quickbooks is the best sync with QB I've seen to date.

Pros

Sync with Quickbooks- It does this very well.
Managing Quotes
Reporting Feature
Reporting Features there are many built in reports and can customize your own.

Cons

The Android App has made many improvements, but could still use some more.
I wish there was a better way to track the quotes

Likelihood to Recommend

Using KickServ as a field management service app is wonderful, the tech can clock in and out from the job so you can see how much time was really spent at the location.

Scott French

Installer/sales in Product Management at Right Now Mobility (1-10 employees)

Vetted Review

2 years of experience

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Kickserv. Excellent.

Rating: 10 out of 10

Incentivized

February 13, 2017

Use Cases and Deployment Scope

Kickserv is our CRM and Field-service management platform. It generates our estimates/work orders/invoices/receipts, manages our jobs, runs our credit cards (at a very low rate). It has allowed us to grow and save money and time. Yes, there are a few aspects of the software that we had to customize or work around, but overall Kickserv has been a huge help.

Pros

Cheapest cloud-based SaaS CRM software I could find, but perfect for our small field service (small construction) company.
Kickserv has paid for itself with its low-rate integrated credit card processing through Stripe.
The price and capabilities perfect for our small field service company (3 office staff, 3 employees in the field, and a few subcontractors)
I love how the customer portal works.
It has saved us massive amounts of time and headache over our previous system.

Cons

I expect the dispatch/mapping module would be difficult to use with more than 7-8 field technicians
The API needs to be updated and documented (though I think I'm one of the very few people who use it)
There's no offline capability; field-techs have to have a cell or wifi signal to use it.

Likelihood to Recommend

Perfect for Field-service companies (remodel, landscaping, lawn services, carpet cleaning, etc.) with about 2-20 employees and 1-10 job-sites per day.

Matthew Acuff

CEO in Customer Service at SOLA-LITE (1-10 employees)

Vetted Review

4 years of experience

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Kickserv is Kickin'

Rating: 10 out of 10

Incentivized

February 13, 2017

Use Cases and Deployment Scope

We use Kickserv for our HVAC service company. Kickserv is easy to use and very robust for the price. The customer service is the best I've ever experienced.

Pros

Customer Service: Customer Service is easily reached with an on screen prompt and is usually answered within the hour.
Constant Improvement: Kickserv is constantly improving their product.
Ease of use: The Dashboard is easy to understand and easy to use.

Cons

I would like to see more fields syncing with Quickbooks (such as time and class)

Likelihood to Recommend

Kickserv is well suited for the service maintenance and repair industry.

Regina Folse

Administrator/Owner at Louisiana Air Systems, Inc. (1-10 employees)

Vetted Review

6 years of experience

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